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Customer reviews: Chargeflow Prevent Chargebacks

Develop by Shopify

Reviews (309)

Overall rating
4.8

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Twentytwo Supplies

Nov 13, 2024  on Shopify

Bossa Studio & Co

Nov 11, 2024  on Shopify

I'm currently dealing with chargeback problems, and Chargeflow has been a huge help. The onboarding with Juda was really reassuring, and the team is actively supporting me through this process. Highly recommend for anyone needing reliable assistance!

Superfoods Company

Nov 10, 2024  on Shopify

Chargeflow has been instrumental in automating our chargebacks, saving our team valuable time to focus on running our business. Our CSM, Boaz, has been fantastic to work with—he's guided us through the best practices for chargeback prevention and is always available to answer any questions that come up. The main dashboard makes it simple to track Chargeflow’s effectiveness in combating chargebacks at a glance. The clear breakdown of open, pending, and won/lost chargebacks, along with easy-to-read categorization, has made managing this process straightforward and efficient.

The Diamond Father

Nov 07, 2024  on Shopify

WAYYYYYYYYYYY better than shopifys built in chargeback support, USE THIS

Wellness Nest

Nov 05, 2024  on Shopify

Very good support from Juda and his team

Toochi Tattoo

Nov 02, 2024  on Shopify

Customer service is 10/10 ! Helped me to navigate a new chargeback - Thanks guys

Palermo House

Oct 29, 2024  on Shopify

Love this app. Saved us so many times and customer service is super responsive.

Voyagear

Oct 27, 2024  on Shopify

Had a call with Juda, and he explained how chargeflow works. He made sure installment was all configured correctly! Very easy to communicate with their customer support.Thank you for your help and time!

Cult Visionaries

Oct 24, 2024  on Shopify

Great service !

OrcaPlunge

Oct 22, 2024  on Shopify

This app invaluable for those that do not have the time to deal with disputes, you should definitely consider adding chargeflow to your Shopify Store.

sksuperb

Oct 20, 2024  on Shopify

I have spoken to Chargeflow Chat Support Agent, Cassandra. She did a good job explaining to me all my queries and allaying my fear and concerns about accessing to personal datas in my store. This Chargeflow is introduced by a Youtuber, which I have trust in his recommendation. At least, after today's conversation with Cassandra, I have a better understanding of how their system works. Also, thanks to Mariane from Chargeflow, who has also assisted in clarifying some queries of mine.

DreamGleam

Oct 14, 2024  on Shopify

The customer support is amazing. Detailed explanations, willingness to help. Thank you so much! Maria is the best!

Kawaii Side

Oct 09, 2024  on Shopify

Great app, they are very efficient in defenses and the support team is very helpful.

SoloSoothe

Oct 09, 2024  on Shopify

Sweatscollective

Oct 07, 2024  on Shopify

The support team are great, fast replies and very helpful. Looking forward to working with this app so I don't need to spend any time resolving chargebacks

onewith

Oct 06, 2024  on Shopify

hargeflow Dispute Chargebacks is an absolute game-changer for any Shopify store owner dealing with the headache of chargebacks. The process of fighting unfair chargebacks can be time-consuming and incredibly frustrating, but Chargeflow makes it effortless. Their automated system takes the burden off your plate, and they handle everything so professionally It’s a no-brainer if you’re looking for an easy, effective way to fight back against meaningless chargebacks. Highly recommended!

Crème De Decor

Sep 29, 2024  on Shopify

Quality professional service. One on one assistance with timely feedback, highly recommend.

TVStoreOnline

Sep 26, 2024  on Shopify

Very thorough investigating, 5-Star Service!

Sweeter Gifts

Sep 24, 2024  on Shopify

It's been great so far. They are continually making good improvements to the entire dashboard and overall UX and it's amazing to hand this part of owning a business off to someone who does it well. Customer support has been timely and helpful.

Spreesho

Sep 24, 2024  on Shopify

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