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Customer reviews: Chargeflow Prevent Chargebacks

Develop by Shopify

Reviews (306)

Overall rating
4.8

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

GlöUup

Mar 19, 2025  on Shopify

Cassandra was great!

Fern Fitness

Mar 18, 2025  on Shopify

Boaz was helped me understand charge flows process and is very clear in communication. I really appreciate his assistance. Highly recommend working with him!

ubiskin

Mar 18, 2025  on Shopify

Chargeflow is a must-have for your Shopify store. Their customer support is fast and reliable, answering questions quickly and handling chargebacks seamlessly. Once you set it up, they take care of everything, so you can focus on running your business without the hassle of disputes.

DramaShare Ministries

Mar 17, 2025  on Shopify

Excellent service and exceptional instructions. It's nice to know they have your back when you need them most.

Wide Comfort Shoes

Mar 13, 2025  on Shopify

Love using this app.. It saved me countless hours and probably a couple thousand dollars. It's super easy to integrate with payment processors, which means it usually catches everything and I don't have to do much. I would definitely recommend, especially if you're drop shipping from China.

RANAVAT

Mar 13, 2025  on Shopify

The platform is super easy to use, takes the stress out of handling disputes, and saves us lots of time. We love how automated everything is, and the real-time updates keep us in the loop. Additionally, their support team is always quick to help if we need anything.

houswise

Mar 12, 2025  on Shopify

Chic Cart

Mar 10, 2025  on Shopify

Great to have Chargeflow in my shop. Help us a lot with charge back

WellZen

Mar 10, 2025  on Shopify

Very good and fastest support ever seen! Recommended.

DesignedBy The Boss

Mar 10, 2025  on Shopify

If you haven't installed this app in your Shopify store yet, you should do it now. The customer service is very quick to respond to all your questions and will take care of everything for you. You don't have to worry about anything, just relax and they will quickly handle the chargeback for you. Thank you Chargeflow

Bobbi London

Mar 10, 2025  on Shopify

Kind and fast customer support. Thank you Joan for your help.

noah-quebec.com

Mar 06, 2025  on Shopify

Goeie app, gebruiksvriendelijk en simpel, en bovenal een perfecte klantenservice die altijd voor je klaar staat, zeker een aanrader

Adrina-Australia

Mar 05, 2025  on Shopify

Marianne was very helpful!

Intimaly

Mar 03, 2025  on Shopify

Very good app! FAST SUPPORT!

AishaBaileyDesigns

Mar 03, 2025  on Shopify

I recommend everyone to upload this app on their Shopify so tackle customers that want to scam us. This is becoming a big issue now. The support has been fantastic so far.

BabyPark

Feb 28, 2025  on Shopify

Just submitted a chargeback request. The process was smooth, fast and professional. Now waiting for their results. Overall, until now, is great.

ReflectivLabs

Feb 27, 2025  on Shopify

Super useful app! I don't know what I'd do without them for automated disputes. Carina from support is super helpful and kind too!

Dapper Xpressions

Feb 27, 2025  on Shopify

Carina was very helpful and made the process very easy. Customer service was available at 11:00 pm to help me with my issue.

Lewis-London

Feb 27, 2025  on Shopify

Great stuff!

She Rebel Fitwear

Feb 26, 2025  on Shopify

Great customer service. Very knowledgeable and helpful.

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