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Customer reviews: Chargeflow Prevent Chargebacks

Develop by Shopify

Reviews (328)

Overall rating
4.8

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Morley London

Aug 12, 2025  on Shopify

INSERIF

Aug 11, 2025  on Shopify

Provided and supported me with all the information and updates I needed. Great customer service!

Debitta Store

Aug 01, 2025  on Shopify

The application is easy to use, intuitive and simple, I have not used it for a long time due to external issues but I had a problem and at least I know that the customer service is real, close and efficient, they helped me with everything. I would recommend it without problems

Yunnan Sourcing Tea Shop

Jul 30, 2025  on Shopify

Easy to use and generally gets good results. Support, when needed, is excellent, and the reps are very friendly and helpful. Recommended!

OptimalBack

Jul 28, 2025  on Shopify

4 Ever Pantry

Jul 15, 2025  on Shopify

support was quick to ansser

Epic Finds

Jul 11, 2025  on Shopify

had a stressful chargeback situation, and Chargeflow stepped in with professionalism, speed, and incredible support. Carina and the team were transparent, reassuring, and truly went the extra mile to help me through the process. They made it so easy to submit evidence and handled everything from start to finish. It’s rare to find a service that genuinely has your back — and Chargeflow absolutely does. Highly recommend to any business owner looking for peace of mind when it comes to disputes and chargebacks!

Floré-Montréal

Jul 11, 2025  on Shopify

I’m truly grateful for the support from the Chargeflow team. They’re always kind, responsive, and take the time to communicate clearly and professionally. It’s such a relief to know they handle disputes with care and expertise. Highly recommended!

End The Wokeness

Jul 07, 2025  on Shopify

Awesome support, specifically Mariane. Thank you!

NZ Cricket Store

Jul 01, 2025  on Shopify

Wesley Benton

Jun 30, 2025  on Shopify

Joan was amazing! Super helpful, friendly, and made everything quick and easy. Great customer service!

Couture Cozy

Jun 25, 2025  on Shopify

great work exprinces with her

TCOYDS

Jun 21, 2025  on Shopify

Maria was so kind, professional, detail oriented, understanding and on the ball with getting my matter sorted out asap! Quick and to the point. I so appreciate her assistance in the matter. More reps are needed like her. Reps like her hold up the integrity of an app like this. Thanks again!

Floré-Montréal

Jun 21, 2025  on Shopify

They are incredibly helpful and always respond quickly — truly top-notch support!

HUSLA Lifting

Jun 20, 2025  on Shopify

Life savers, highly recommend. Support is responsive within a couple of minutes for me every time. Don't let the frauds take your hard-earned money and products for free. Chargeflow is GREAT

Conversaciones

Jun 18, 2025  on Shopify

Syzygy - Beyond the Horizon®

Jun 18, 2025  on Shopify

Great customer service. I like the dashboard feature and seeing everything all at once.

Rios Future Shop

Jun 17, 2025  on Shopify

Extremely Professional and very informative .I can say clearly that Maria is my favourite POC . Thanks for the great work 5 stars

Pangama Jewelry

Jun 16, 2025  on Shopify

This is the best app to handle your chargebacks

RFModWatches

Jun 03, 2025  on Shopify

I just had an amazing video call with Juda from the Chargeflow team — he was super helpful, really friendly, and explained everything clearly. Honestly, top-notch support. Chargeflow isn’t just about winning chargebacks — it also alerts you when a customer might try to scam you or request a chargeback before it even happens. That level of prevention is a game-changer. The commission system is fair — you only pay if the dispute is won, so there’s no risk. Everything is handled in a very professional and honest way. I’m genuinely impressed with the service. Thanks again, Juda!

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