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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (306)

Overall rating
4.7

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

DreamGleam

Oct 14, 2024  on Shopify

The customer support is amazing. Detailed explanations, willingness to help. Thank you so much! Maria is the best!

Kawaii Side

Oct 09, 2024  on Shopify

Great app, they are very efficient in defenses and the support team is very helpful.

SoloSoothe

Oct 09, 2024  on Shopify

Sweatscollective

Oct 07, 2024  on Shopify

The support team are great, fast replies and very helpful. Looking forward to working with this app so I don't need to spend any time resolving chargebacks

onewith

Oct 06, 2024  on Shopify

hargeflow Dispute Chargebacks is an absolute game-changer for any Shopify store owner dealing with the headache of chargebacks. The process of fighting unfair chargebacks can be time-consuming and incredibly frustrating, but Chargeflow makes it effortless. Their automated system takes the burden off your plate, and they handle everything so professionally It’s a no-brainer if you’re looking for an easy, effective way to fight back against meaningless chargebacks. Highly recommended!

Crème De Decor

Sep 29, 2024  on Shopify

Quality professional service. One on one assistance with timely feedback, highly recommend.

TVStoreOnline

Sep 26, 2024  on Shopify

Very thorough investigating, 5-Star Service!

Sweeter Gifts

Sep 24, 2024  on Shopify

It's been great so far. They are continually making good improvements to the entire dashboard and overall UX and it's amazing to hand this part of owning a business off to someone who does it well. Customer support has been timely and helpful.

Spreesho

Sep 24, 2024  on Shopify

Aero Carbon UK

Sep 24, 2024  on Shopify

Happy with assistance received in resolving an issue I had

Kavahana

Sep 22, 2024  on Shopify

Awesome app and great, fast support!

Global Sales & Service Ecommerce

Sep 14, 2024  on Shopify

Their customer support is amazing. They help you really well. One of the customer support agents Maria did a fabulous job in helping me out and explaining how this works. Thank you so much Maria! I love chargeflow's support team. Their response time is really quick.

Silent ASSASSIN

Sep 12, 2024  on Shopify

Mariane was awesome with my request to ensure that I had everything set up properly for Chargeflow to work on my behalf. Looking for to having this app help me on the backend with my business.

Hoorain Designer Wear

Sep 04, 2024  on Shopify

They are really helpful, and always available to handle your store Disputes. A Big Thanks to the Team.

Vedix

Sep 03, 2024  on Shopify

7000 Feet Running Company

Aug 26, 2024  on Shopify

Chargeflow has been extremely helpful navigating fraudulent chargebacks for our small shop. If you are looking for a fair price and a company that will have your back every step of the way to resolving chargeback issues look no further than Chargeflow.

Elevated Grace

Aug 25, 2024  on Shopify

Boaz edelman was a great help, definitely recommend

VIRAGE London

Aug 25, 2024  on Shopify

Great app and support.

Elwood 101

Aug 24, 2024  on Shopify

Mariane from Chargeflow was super attentive, super responsive and did her best to try and reverse a chargeback for me. Through no fault of her own, nor the app's, I appear set to lose a chargeback case for around $575....as it appears as though without my knowledge, the card was fraudulently used. So the big banks, still make their money with their $25 Chargeback fee on top of my basically stolen goods.....you would think the banks would have insurance to protect the retailer, who is supplying the goods with a card authorised by the banks in good faith, but not in this world.

MissFinchNYC

Aug 19, 2024  on Shopify

Excellent service. Only way to win chargebacks is with them. no effort needed

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