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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (306)

Overall rating
4.7

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

OEM+ Designs

Dec 17, 2024  on Shopify

Great customer support and service.

Bodied By Vira

Dec 17, 2024  on Shopify

Very helpful with explaining the process step by step!. Happy with the call with Juda, he took his time to show me the steps and process for and against charge backs.

Chez Anabelle

Dec 13, 2024  on Shopify

Great app to use if you make some sell !

FlyHugz®

Dec 10, 2024  on Shopify

Great application and company highly recommend

Koala Brands

Dec 10, 2024  on Shopify

Boaz has been outstanding with his service!!!!!!!

Risenty Store

Dec 02, 2024  on Shopify

Thanks to Mariane for her help. She responded quickly and professionally, and processed the refund promptly. I really appreciate the fast response and support. Thank you for your assistance!

The Steeping Room

Nov 18, 2024  on Shopify

So far so good - the service is excellent and the onboarding is quite easy. Maria with support was super helpful.

Casainte

Nov 18, 2024  on Shopify

Brilliant, easy setup & great assistance from Juda via Google Meet for setting up my alerts.

Discount E-Nails

Nov 14, 2024  on Shopify

They really work hard to solve your chargebacks!

Twentytwo Supplies

Nov 13, 2024  on Shopify

Bossa Studio & Co

Nov 11, 2024  on Shopify

I'm currently dealing with chargeback problems, and Chargeflow has been a huge help. The onboarding with Juda was really reassuring, and the team is actively supporting me through this process. Highly recommend for anyone needing reliable assistance!

Superfoods Company

Nov 10, 2024  on Shopify

Chargeflow has been instrumental in automating our chargebacks, saving our team valuable time to focus on running our business. Our CSM, Boaz, has been fantastic to work with—he's guided us through the best practices for chargeback prevention and is always available to answer any questions that come up. The main dashboard makes it simple to track Chargeflow’s effectiveness in combating chargebacks at a glance. The clear breakdown of open, pending, and won/lost chargebacks, along with easy-to-read categorization, has made managing this process straightforward and efficient.

The Diamond Father

Nov 07, 2024  on Shopify

WAYYYYYYYYYYY better than shopifys built in chargeback support, USE THIS

Wellness Nest

Nov 05, 2024  on Shopify

Very good support from Juda and his team

Toochi Tattoo

Nov 02, 2024  on Shopify

Customer service is 10/10 ! Helped me to navigate a new chargeback - Thanks guys

Palermo House

Oct 29, 2024  on Shopify

Love this app. Saved us so many times and customer service is super responsive.

Voyagear

Oct 27, 2024  on Shopify

Had a call with Juda, and he explained how chargeflow works. He made sure installment was all configured correctly! Very easy to communicate with their customer support.Thank you for your help and time!

Cult Visionaries

Oct 24, 2024  on Shopify

Great service !

OrcaPlunge

Oct 22, 2024  on Shopify

This app invaluable for those that do not have the time to deal with disputes, you should definitely consider adding chargeflow to your Shopify Store.

sksuperb

Oct 20, 2024  on Shopify

I have spoken to Chargeflow Chat Support Agent, Cassandra. She did a good job explaining to me all my queries and allaying my fear and concerns about accessing to personal datas in my store. This Chargeflow is introduced by a Youtuber, which I have trust in his recommendation. At least, after today's conversation with Cassandra, I have a better understanding of how their system works. Also, thanks to Mariane from Chargeflow, who has also assisted in clarifying some queries of mine.

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