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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (268)

Overall rating
4.9

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Global Sales & Service Ecommerce

Sep 14, 2024  on Shopify

Their customer support is amazing. They help you really well. One of the customer support agents Maria did a fabulous job in helping me out and explaining how this works. Thank you so much Maria! I love chargeflow's support team. Their response time is really quick.

Silent ASSASSIN

Sep 12, 2024  on Shopify

Mariane was awesome with my request to ensure that I had everything set up properly for Chargeflow to work on my behalf. Looking for to having this app help me on the backend with my business.

Hoorain Designer Wear

Sep 04, 2024  on Shopify

They are really helpful, and always available to handle your store Disputes. A Big Thanks to the Team.

Vedix

Sep 03, 2024  on Shopify

7000 Feet Running Company

Aug 26, 2024  on Shopify

Chargeflow has been extremely helpful navigating fraudulent chargebacks for our small shop. If you are looking for a fair price and a company that will have your back every step of the way to resolving chargeback issues look no further than Chargeflow.

Elevated Grace

Aug 25, 2024  on Shopify

Boaz edelman was a great help, definitely recommend

VIRAGE London

Aug 25, 2024  on Shopify

Great app and support.

Elwood 101

Aug 24, 2024  on Shopify

Mariane from Chargeflow was super attentive, super responsive and did her best to try and reverse a chargeback for me. Through no fault of her own, nor the app's, I appear set to lose a chargeback case for around $575....as it appears as though without my knowledge, the card was fraudulently used. So the big banks, still make their money with their $25 Chargeback fee on top of my basically stolen goods.....you would think the banks would have insurance to protect the retailer, who is supplying the goods with a card authorised by the banks in good faith, but not in this world.

MissFinchNYC

Aug 19, 2024  on Shopify

Excellent service. Only way to win chargebacks is with them. no effort needed

FTW | DMA

Aug 17, 2024  on Shopify

The team is fantastic and super kind. Knowledgeable and makes time for us to understand our business and take care of us as a small business. The price is very reasonable and Chargeflow understand our priorities and work with us fantastically to stop fraud and false chargebacks. Highly recommend the team here. Thankyou for all you do for us.

JenniBag

Aug 15, 2024  on Shopify

Good customer service, Marianer is friendly and supportive!

Glow & Grow

Aug 11, 2024  on Shopify

Don't waste precious time wading through complex dispute processes. Chargeflow automates the entire chargeback response process, gathering evidence and crafting compelling arguments to maximize your chances of winning disputes.

Bounkit

Aug 08, 2024  on Shopify

The customer service is exceptional. The chatbot is highly effective, and support staff are consistently available to address any inquiries. The level of professionalism is outstanding.

Emilia Rengan

Aug 06, 2024  on Shopify

great support and app, easy to use and very useful

Aura Vinyl

Aug 05, 2024  on Shopify

Absolutely amazing service provided, they have helped our business so much

Azara

Jul 27, 2024  on Shopify

I just installed the app, very eager to see how it performs, customer support was great.

Mindhoney

Jul 21, 2024  on Shopify

Great app for auto-managing your chargebacks - Has saved our team so much time every month. Customer service is amazing as well

haichemclothing

Jul 16, 2024  on Shopify

very helpful with explaining how to win cases, its nice to know you have a team backing you and doing everything they can

Caffeinecam

Jul 15, 2024  on Shopify

Chargeflow is truly a game-changer! I have been using it for a while now, and the experience has been nothing short of excellent. The platform is incredibly effortless to use, making it a breeze to manage and resolve disputes. Not only that, but I have also noticed a significant increase in winning disputes since using Chargeflow. I would highly recommend it to anyone looking for an effective and efficient solution for handling chargebacks. 5 stars all the way!

MKGRILLZ LTD

Jul 06, 2024  on Shopify

Highly recommend!

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