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Customer reviews: Chargeflow Prevent Chargebacks

Develop by Shopify

Reviews (305)

Overall rating
4.8

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Wander Wears

Aug 28, 2025  on Shopify

The Cosy Paw

Aug 28, 2025  on Shopify

Chargeflow has an outstanding customer support team! They’re super responsive, professional, and always quick to find effective solutions. Truly a reliable and smooth experience.

CHESONA

Aug 26, 2025  on Shopify

Timeless Tote

Aug 26, 2025  on Shopify

I haven’t had to use Chargeflow to fight a chargeback yet, but I’m already impressed with the level of support and setup they’ve provided. Their team helped ensure everything was configured correctly from the start, giving me confidence that I’ll be covered if and when a chargeback happens. What I really like is knowing that their AI-powered system can handle disputes automatically, saving me from the time-consuming process of building evidence myself. It feels like a safety net for my business, one that’s proactive, scalable, and performance-based. The dashboard is clear and easy to navigate, and it’s reassuring to have the tools in place for prevention, monitoring, and recovery without needing to be hands-on. Even though I haven’t needed to recover a chargeback yet, having Chargeflow set up gives me peace of mind and lets me focus more on growing my business.

Huron

Aug 22, 2025  on Shopify

Great app, lightning fast team. A lethal combo.

Defined

Aug 20, 2025  on Shopify

BEST CUSTOMER SERVICE EVER THEY REPLY SO QUICKLY AND DO CALLS WITH YOU, they have helped me so much. Juda has helped Alot.

Mintles

Aug 17, 2025  on Shopify

Cassie was great and answered all my hard questions :D thank you!

Femlycare

Aug 13, 2025  on Shopify

Morley London

Aug 12, 2025  on Shopify

INSERIF

Aug 11, 2025  on Shopify

Provided and supported me with all the information and updates I needed. Great customer service!

Debitta Store

Aug 01, 2025  on Shopify

The application is easy to use, intuitive and simple, I have not used it for a long time due to external issues but I had a problem and at least I know that the customer service is real, close and efficient, they helped me with everything. I would recommend it without problems

Yunnan Sourcing Tea Shop

Jul 30, 2025  on Shopify

Easy to use and generally gets good results. Support, when needed, is excellent, and the reps are very friendly and helpful. Recommended!

OptimalBack

Jul 28, 2025  on Shopify

4 Ever Pantry

Jul 15, 2025  on Shopify

support was quick to ansser

Epic Finds

Jul 11, 2025  on Shopify

had a stressful chargeback situation, and Chargeflow stepped in with professionalism, speed, and incredible support. Carina and the team were transparent, reassuring, and truly went the extra mile to help me through the process. They made it so easy to submit evidence and handled everything from start to finish. It’s rare to find a service that genuinely has your back — and Chargeflow absolutely does. Highly recommend to any business owner looking for peace of mind when it comes to disputes and chargebacks!

Floré-Montréal

Jul 11, 2025  on Shopify

I’m truly grateful for the support from the Chargeflow team. They’re always kind, responsive, and take the time to communicate clearly and professionally. It’s such a relief to know they handle disputes with care and expertise. Highly recommended!

End The Wokeness

Jul 07, 2025  on Shopify

Awesome support, specifically Mariane. Thank you!

NZ Cricket Store

Jul 01, 2025  on Shopify

Wesley Benton

Jun 30, 2025  on Shopify

Joan was amazing! Super helpful, friendly, and made everything quick and easy. Great customer service!

Couture Cozy

Jun 25, 2025  on Shopify

great work exprinces with her

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