Great app and responsive team.

Carla was very helpful and gave me the proper instructions to get the task done.

Excellent service!

Chargeback is really a very good application with good performance.

Customer service responds insanely quick and actually helps instead of giving useless answers like most customer service in shopify apps. Literally had a perfect experience with this app and will continue to use it for SURE.

Mariane was very helpful!

Top notch

Mariane was great, helped me with onboarding and installation instructions.

They were very helpful. Very straightforward on helping resolve the issue.

Good informations and quick response.

Great App to reduce your chance on losing a chargeback, win more than usual. great customer support too

Very helpful support ;)

Maria saved my sanity Just had my first chargeback on a digital product and honestly I was freaking out. Had no idea what I was doing and felt completely screwed. Maria from support was incredible. She didn't just give me generic advice - she actually looked at my specific case and explained exactly what evidence would work for digital products. She even spotted some red flags I totally missed about the customer. What really stood out was how patient she was. I was pretty stressed and asking a million questions, but she walked me through everything step by step. Even helped me set up the automation settings so I don't mess up future cases. She gave me real prevention tips that actually make sense for my business. Not just "add more security" but specific stuff like email verification tools and what to watch out for. I was honestly devastated thinking this chargeback thing would kill my business, but Maria made me feel like I actually have a fighting chance. The fact that you only pay if they win the case is pretty awesome too. If you sell digital stuff and are worried about chargebacks, definitely get this. Having someone like Maria in your corner makes all the difference. Thanks Maria!