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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (268)

Overall rating
4.9

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Site To Buy

Jan 08, 2025  on Shopify

Fantastic app. For years we used CB911 and when they alerted us, we had to login, find the last 4 digits of the card, then go search for it in our payment processor and issue the refund manually, then go back into CB911, and mark it as refunded. We recently received a Chargeback and ChargeFlow alerted us but also went in and refunded the order on our behalf before it became a chargeback. Our team had to do nothing. Great service and must have to keep your % low. Also, Mariane in support was super helpful.

LouvelaLondon

Jan 05, 2025  on Shopify

Pretty and Powerful Enterprise LLC

Jan 04, 2025  on Shopify

Carina was very thorough and had outstanding customer service skills. She explained the Chargeback process to me to ensure I was not confused by how they do business.

Bandit Bikes

Jan 04, 2025  on Shopify

So far very helpful, and detailed. Juda was nice and efficient.

Shilajit Essence

Jan 02, 2025  on Shopify

This app has been such a game-changer for my brand's operations! I reached out via email, and Boaz not only jumped on a call to help but went above and beyond multiple times. The support is incredible, and I honestly feel like this app deserves more than 5 stars. Highly recommend!

Milky Tomato

Jan 01, 2025  on Shopify

Great app! Couldn't be easier to install and let's us concentrate on running our business not responding to chargebacks.

ADORE

Dec 27, 2024  on Shopify

I want to express my gratitude and appreciation for Chargeflow, especially for Maria's outstanding service. From start to finish, the support I received was absolutely exceptional. Maria went above and beyond to ensure all my questions were answered and that my issues were resolved quickly and effectively. Her professionalism, kindness, and thorough understanding of the process truly stood out. It's rare to find such personalized and efficient customer service nowadays, and Maria exceeded all my expectations. Chargeflow as a platform has proven to be reliable and user-friendly, but the incredible service provided by Maria is what makes the experience even more remarkable. Thank you, Maria, and the entire Chargeflow team for your dedication and excellence!

Khanumjan

Dec 22, 2024  on Shopify

The Charge flow team provides valuable support by compiling and submitting online disputes to financial institutions on behalf of you. Their accessibility round the clock through chat ensures continuous assistance to help guide you in effectively presenting your case and increasing the likelihood of a successful resolution in your favour.

Zoë Rêve

Dec 18, 2024  on Shopify

Chargeflow has truly exceeded my expectations! The team is incredibly supportive, responds super quickly on the chat, and is always ready to help. A special thanks to Maria – her patience and clear explanations have been invaluable throughout this process. Although I’m still anxiously awaiting the outcome of the chargeback, it’s reassuring to know there’s a team behind me that is both professional and proactive. The support so far has been outstanding, and I trust in their approach. Thank you, Chargeflow!

OEM+ Designs

Dec 17, 2024  on Shopify

Great customer support and service.

Bodied By Vira

Dec 17, 2024  on Shopify

Very helpful with explaining the process step by step!. Happy with the call with Juda, he took his time to show me the steps and process for and against charge backs.

Chez Anabelle

Dec 13, 2024  on Shopify

Great app to use if you make some sell !

FlyHugz®

Dec 10, 2024  on Shopify

Great application and company highly recommend

Koala Brands

Dec 10, 2024  on Shopify

Boaz has been outstanding with his service!!!!!!!

Risenty Store

Dec 02, 2024  on Shopify

Thanks to Mariane for her help. She responded quickly and professionally, and processed the refund promptly. I really appreciate the fast response and support. Thank you for your assistance!

The Steeping Room

Nov 18, 2024  on Shopify

So far so good - the service is excellent and the onboarding is quite easy. Maria with support was super helpful.

Casainte

Nov 18, 2024  on Shopify

Brilliant, easy setup & great assistance from Juda via Google Meet for setting up my alerts.

Discount E-Nails

Nov 14, 2024  on Shopify

They really work hard to solve your chargebacks!

Twentytwo Supplies

Nov 13, 2024  on Shopify

Bossa Studio & Co

Nov 11, 2024  on Shopify

I'm currently dealing with chargeback problems, and Chargeflow has been a huge help. The onboarding with Juda was really reassuring, and the team is actively supporting me through this process. Highly recommend for anyone needing reliable assistance!

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