Reviews: Chargeback: Auto Prevention

Customer reviews: Chargeback: Auto Prevention

Reviews (10)

Overall rating

4.4

5

15
4
3
2
1

2

What Merchants Think

The app "Chargeback: Auto Prevention" receives overwhelmingly positive feedback from merchants, who appreciate its effective chargeback prevention capabilities, reliable customer support, and competitive pricing. However, there are some areas where improvements could be made, especially regarding billing practices and user interface design.

Key Strengths

Fast and easy onboarding process.
Effective chargeback prevention with automated features.
Reliable and helpful customer support.
Competitive pricing on alerts and services.
Comprehensive protection for payment processing.

Common Concerns

Billing issues after disconnection from the service.
Unresponsive or inadequate customer support in certain situations.
User interface limitations, such as incomplete transaction details.

Final Thoughts

Overall, "Chargeback: Auto Prevention" is regarded as a valuable tool for businesses looking to minimize losses due to chargebacks. Its strengths in speed, efficacy, and customer support make it a recommended choice, although addressing concerns about billing practices and UI enhancements could further boost its reputation.

Rebooters

Jul 08, 2025 on Shopify

This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.

Baxalene

Jun 10, 2025 on Shopify

STAY AWAY FROM THIS APP. They continue to charge you for alerts even after you disconnect from their service. Terrible customer support. They ignore questions and do not answer properly. Their UI is also not great, the transactions don't even show full customer details, so you won't be able to track the orders from shopify to double check transactions and cross reference them. Time to search for another app, most likely chargeflow or something similar.