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9.1
Chargeback: Auto Prevention logo

Chargeback: Auto Prevention

Develop by Shopify
Free plan available

Prevent chargebacks on autopilot

Quick setup
Automatic refunds
Chargeback prevention
Extensive overview
No contracts
10 Reviews
9.1

About Chargeback: Auto Prevention

Launched Sep 23, 2024

Categories

Built by Shopify

Address

7 Coronation Road, Launchese, London, ENG, NW107PQ, GB

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

Start preventing chargebacks on autopilot. No more money holds or shutdown.

Chargeback is an automated chargeback prevention app. It alerts you when a customer initiates a dispute. This allows you to automatically refund the transaction, stopping the chargeback. This protects your Shopify from shutdown, money holds, and fees. We work with almost all payment processors, helping you to maintain smooth operations with a low chargeback rate. This does not work together with alerts from Chargeblast, Disputifier, Chargeflow, or any other provider.

Chargeback is an automated chargeback prevention app. It alerts you when a customer initiates a dispute. This allows you to automatically refund the transaction, stopping the chargeback. This protects your Shopify from shutdown, money holds, and fees. We work with almost all payment processors, helping you to maintain smooth operations with a low chargeback rate. This does not work together with alerts from Chargeblast, Disputifier, Chargeflow, or any other provider. more
  • Quick and easy setup
  • Chargeback prevention on autopilot - No work required from you
  • Extensive overview of all chargebacks
  • No contracts required, cancel anytime
  • Works with Visa, MasterCard, American Express, and Discover

Pros

  • Automated chargeback prevention alerts
  • Ability to automatically refund transactions to reduce chargeback rate
  • Helps protect merchant accounts
  • Saves time and reduces fees associated with chargebacks
  • Enables the option to accept more payments with less risk
  • Integrations with multiple platforms (Shopify, Stripe, PayPal, Recurly, Braintree, Chargebee, etc)
  • Quick and easy setup
  • Chargeback prevention requires no work from the user
  • Provides an extensive overview of all chargebacks
  • No contracts required; can cancel anytime
  • Supports major card providers (Visa, MasterCard, American Express, Discover)

Cons

  • May automatically refund legitimate transactions, leading to potential revenue loss
  • Over-reliance on automated systems could miss nuanced cases that require manual intervention
  • Limited to chargeback prevention; does not address root causes of customer disputes
  • Potential for initial setup or integration issues with some platforms
  • Undisclosed pricing could be a concern for some users

Top Helpful Reviews

Nourify

Oct 14, 2025  on Shopify

I love how professional the team at chargeback is Their service is exceptional responsive, efficient, and clearly experienced in what they do. Since partnering with them, we’ve seen a significant drop in chargebacks and a clear improvement in dispute handling. Andreas is super helpful always there to join call to help you.

Scott & Parker Washington

Oct 08, 2025  on Shopify

The support team always helps me amazing, Roudy helped me last time. I could even message him privately, so he could take a look into my case. Amazing!

RevitalGlow

Sep 23, 2025  on Shopify

Support is amazing, I had an issue which got resolved pretty quickly even though it was a bit complicated. Also had a call with a sales director which helped and ressaured me that everything is working perfectly fine and if I needed any help to reach out once again! Highly recommend this app!!

Greenchapel

Aug 12, 2025  on Shopify

Compared to other apps we've tested, Chargeback.io feels more streamlined and purpose-built. Some apps try to do too much and end up being cluttered. This one sticks to one thing, stopping chargebacks and it does that better than anything else we've used.

Tropic Skincare

Aug 07, 2025  on Shopify

We've been using Chargeback.io for a few weeks now, and honestly, the support team is phenomenal. We had a minor issue integrating it with Stripe, and their rep responded within 10 minutes — not just with a fix, but with a full explanation and follow-up. Fast, friendly, and knowledgeable support like this is rare in the Shopify app ecosystem. This level of service alone makes this app a 5-star experience!

Rebooters

Jul 08, 2025  on Shopify

This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.

Schneider Salzburg

Jun 23, 2025  on Shopify

Very friendly, very fast and very efficient service. Perfect partner if ypu really wanna scale your business. They always listen and come up with a great solution. Can only recommend to work with them.

Baxalene

Jun 10, 2025  on Shopify

STAY AWAY FROM THIS APP. They continue to charge you for alerts even after you disconnect from their service. Terrible customer support. They ignore questions and do not answer properly. Their UI is also not great, the transactions don't even show full customer details, so you won't be able to track the orders from shopify to double check transactions and cross reference them. Time to search for another app, most likely chargeflow or something similar.

Scottsdale Boutique

May 15, 2025  on Shopify

Great and fast onboarding, saved my payment processing and we are still scaling! Great CX in general!

Edward Fraiser

Apr 13, 2025  on Shopify

Great service, does exactly as said. Cheaper alerts than other apps and lots of help from the support team if you run into any issues, highly recommend.

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