This company has no customer service, takes ages to get someone. Every time you need them, it's impossible. Now I have uninstalled and am moving to another company and need them to release the descriptor, but they are ignoring me and not replying back. I will have to contact all relevant parties and Shopify also, as this is bad to treat their clients this way.

Very friendly, very fast and very efficient service. Perfect partner if ypu really wanna scale your business. They always listen and come up with a great solution. Can only recommend to work with them.

STAY AWAY FROM THIS APP. They continue to charge you for alerts even after you disconnect from their service. Terrible customer support. They ignore questions and do not answer properly. Their UI is also not great, the transactions don't even show full customer details, so you won't be able to track the orders from shopify to double check transactions and cross reference them. Time to search for another app, most likely chargeflow or something similar.

Great and fast onboarding, saved my payment processing and we are still scaling! Great CX in general!

Great service, does exactly as said. Cheaper alerts than other apps and lots of help from the support team if you run into any issues, highly recommend.

Reliable App with a great Customer Support This app does exactly what it promises and more! We have successfully processed multiple chargebacks thanks to the automated features and the clear dashboard. But what really sets it apart is the customer support. They are friendly, knowledgeable, and always ready to help. This gives us extra confidence in the system.

Very Polished App, Good instructions, easy to understand and i know it will save a lot of chargebacks in the future. Worth having installed if you want peace of mind. Would rather pay the $15 alert fee and auto refund, then pay $15 chargeback fee and risk holds on merchant account. Makes sense to me.

I started using Chargeback.io primarily because of their competitive pricing, and I couldn’t be happier with my choice. The onboarding process was lightning-fast, allowing me to start protecting my business from chargebacks almost immediately. Their support team truly goes above and beyond, always available to answer questions and provide assistance whenever needed. On top of that, their coverage is simply the best I’ve encountered, ensuring comprehensive protection and peace of mind. If you’re looking for a reliable, fast, and affordable chargeback solution, Chargeback.io is the way to go!

Been using it for 4 months now and it's amazing! did over 5M USD so far with Shopify Payments (including shop pay) and managed to keep it a life and we are still scaling! at the same time we have it connected to oceanpayments and airwallex on our other stores literally a life-saver to keep your payment processors a life