Where Knowledge Meets Innovation
A customer says their product is faulty and quotes the Consumer Guarantees Act. This app helps you answer. Work through the complaint to get a recommended next step, the facts that decide it, and what to check before agreeing to a refund. Paste your returns policy, a listing or an email thread and it flags wording that may not hold up. Keep a dated case record for every complaint. Every point of guidance cites the Act. General information and workflow support. Not legal advice.
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