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Customer reviews: COD King‑COD Fees & OTP Verify

The Shopify Cash on Delivery (COD) Order Confirmation app simplifies payment collection for COD orders by automating confirmations and reducing manual work. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (525)

Overall rating
5

What Merchants Think

Merchants express overwhelmingly positive feedback towards "COD King‑COD Fees & OTP Verify." The app is appreciated for its user-friendly design and seamless integration, making it a game-changer for managing cash-on-delivery (COD) orders effectively. Users frequently highlight the app’s efficiency in reducing fake orders and enhancing the customer experience. Exceptional customer support, particularly from the representative Pankaj, stands out as a key factor in the positive reception.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient management of cash-on-delivery (COD) orders and OTP verification
  • Reduction in fake orders and improved order confirmation
  • Responsive and helpful customer support, especially from Pankaj and Salaj
  • Reliable and secure transactions
  • Valuable features even in the free plan

Common Concerns

  • Some merchants reported poor coding affecting web performance
  • Concerns about 24/7 customer support availability and delayed issue resolution
  • Lack of full testing capabilities on free plans
  • Occasional bugs and feature implementation challenges

Final Thoughts

Overall, "COD King‑COD Fees & OTP Verify" is highly recommended for merchants looking to streamline COD operations on Shopify. While the app excels in providing user-friendly and secure solutions, the responsive customer support team, particularly individuals like Pankaj and Salaj, further enhances its value. Despite minor drawbacks reported, the app remains a preferred choice for many businesses aiming to efficiently manage their COD orders.

Roxy's store

Sep 02, 2025  on Shopify

THIS APP IS USELESS!!! It was never been used never been seen in checkout for 1 year!!! AND THEY REFUSED TO REFUND!!!! YOU ruined shopify's reputation that they built for years!!!

PickQuick

Aug 30, 2025  on Shopify

Salaj was very helpful. Resolved all my queries in the un time also. He made sure all the settings were correct before ending the call. Loved the service.

Buyysh

Aug 26, 2025  on Shopify

very useful app, it helped me to reduce RTO and fake orders, customer support is very good, whatever the issue, support team was able to assist me

COTLAND FASHION

Aug 23, 2025  on Shopify

Thank you, Pankaj Giri Ji. It was a pleasure speaking with you. I truly appreciate the way you understood my concern and provided a clear solution. The experience was smooth and very helpful, and I am satisfied with the support I received.

Rivas

Aug 20, 2025  on Shopify

My experience with Salaj was very good, I kind of set my CODs option in 10 mins. It was superb and smooth exp.

The Fashion Tribe

Aug 19, 2025  on Shopify

It's been a wonderful experience using COD King and their support is excellent. I got in touch with Salaj and he help us setup and also told us about various things which could help our store make more revenue. So all in all, great experience so far.

Samiha Threads

Aug 15, 2025  on Shopify

Working well with part payment and reminder for abandoned cart. Salaj from support team helped me online.

MFL

Aug 15, 2025  on Shopify

It was a great support for our shopify business . Many thanks to Mr Salaj for his effort and support pragmatically .

Bashariya Arfeenz Life Style LLP(AAI-2559)

Aug 14, 2025  on Shopify

Super easy app with an excellent support team! I’ve tried other platforms where even small issues require endless emails — but the COD King team is truly proactive. They reach out themselves and stay on it until the issue is fully resolved. Highly impressed!

Slobberman.dog

Aug 07, 2025  on Shopify

Wish I could give an extra Star! Incredible. Prompt, personal and just super efficient. Up & running - with very specific customisations in less than 20 minute! Slick app, Salaj Jain's intuitive & fast support. Cannot find better!

Nuisance

Aug 07, 2025  on Shopify

I was struggling with fake COD orders it was messing with my brand and I was wasting a lot of time and money on it. After switching to COD King and enabling partial payment, things changed. Most of the fake orders stopped because customers now have to pay 10% upfront to place a COD order. Huge thanks to Salaj for helping me out late at night and to Pankaj for helping me set this up. Everything’s running great now. COD King is honestly a game changer highly recommend it if you're facing the same issue.

Buy British PH

Aug 04, 2025  on Shopify

I have come back to edit my review, as this company really does work to keep you happy, one of the best companies I have had the pleasure in dealing with to be honest, especially so far on Shopify. There was an issue, in my country and with the local carrier which they reached out to and have been able to fix, all within 24 hours, even I cant get things sorted out with the companies in my country that quickly. So I had to update this review to reflect this, their customer support is really very good and you will not be disappointed with the service they offer you. This from someone who only reviews when I think it is truly deserved. Thanks COD King and keep up the great work.

NairoBeauty

Aug 04, 2025  on Shopify

Salaj was very helpful with integration i highly recommend COD King to any business out there looking to offer Cash on Delivery. Best overall on Shopify by far.

AvocadoBharat

Aug 02, 2025  on Shopify

Pankaj was very understandable and he helped me with all my queries. I have never seen such polite response from any customer executive. Thank you again Pankaj

TekStore.ae

Jul 24, 2025  on Shopify

Salaj, Thank you so much for your support. We just got a new dynamic Check out Option Because of you. We text you because there was a single problem but you solved not only codking but also other shopify issues which we have before. Thank you So Much

MEDUSA DHK

Jul 21, 2025  on Shopify

Salaj- He is an excellent supporter, he helped us all the way and guided us in a really friendly vibe. He is an excellent friend and friend.

Ayn Organics

Jul 19, 2025  on Shopify

Pretty satisfied with COD king performance, getting OTPs instantly, reducing fake orders. also their customer service is exceptionally good, the guy salaj is kind and helpful. thanks

thrifty 999

Jul 18, 2025  on Shopify

The support i get from Salan is more informative and the way he explained to me about features of cod app is like impressive abnd the app is so good for present e-commerce websites

Marie

Jul 17, 2025  on Shopify

I've been using CODKing for 2 years and their service is top notch. Especially Salaj Jain for the above and beyond customer service. All questions, concerns and inquiries are answered. Hoping for a longer relationship with CodKing.

ISLA

Jul 15, 2025  on Shopify

أفضل برنامج سهل الاستخدام و الكاستمر سيرفس سريعين ايضاً قام بسماعدتي الشخص : Salaj Jain شخص لطيف

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