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Customer reviews: COD King‑COD Fees & OTP Verify

The Shopify Cash on Delivery (COD) Order Confirmation app simplifies payment collection for COD orders by automating confirmations and reducing manual work. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (485)

Overall rating
5

What Merchants Think

Merchants express overwhelmingly positive feedback towards "COD King‑COD Fees & OTP Verify." The app is appreciated for its user-friendly design and seamless integration, making it a game-changer for managing cash-on-delivery (COD) orders effectively. Users frequently highlight the app’s efficiency in reducing fake orders and enhancing the customer experience. Exceptional customer support, particularly from the representative Pankaj, stands out as a key factor in the positive reception.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient management of cash-on-delivery (COD) orders and OTP verification
  • Reduction in fake orders and improved order confirmation
  • Responsive and helpful customer support, especially from Pankaj and Salaj
  • Reliable and secure transactions
  • Valuable features even in the free plan

Common Concerns

  • Some merchants reported poor coding affecting web performance
  • Concerns about 24/7 customer support availability and delayed issue resolution
  • Lack of full testing capabilities on free plans
  • Occasional bugs and feature implementation challenges

Final Thoughts

Overall, "COD King‑COD Fees & OTP Verify" is highly recommended for merchants looking to streamline COD operations on Shopify. While the app excels in providing user-friendly and secure solutions, the responsive customer support team, particularly individuals like Pankaj and Salaj, further enhances its value. Despite minor drawbacks reported, the app remains a preferred choice for many businesses aiming to efficiently manage their COD orders.

Samiha Threads

Aug 15, 2025  on Shopify

Working well with part payment and reminder for abandoned cart. Salaj from support team helped me online.

Bashariya Arfeenz Life Style LLP(AAI-2559)

Aug 14, 2025  on Shopify

Super easy app with an excellent support team! I’ve tried other platforms where even small issues require endless emails — but the COD King team is truly proactive. They reach out themselves and stay on it until the issue is fully resolved. Highly impressed!

Slobberman.dog

Aug 07, 2025  on Shopify

Wish I could give an extra Star! Incredible. Prompt, personal and just super efficient. Up & running - with very specific customisations in less than 20 minute! Slick app, Salaj Jain's intuitive & fast support. Cannot find better!

Nuisance

Aug 07, 2025  on Shopify

I was struggling with fake COD orders it was messing with my brand and I was wasting a lot of time and money on it. After switching to COD King and enabling partial payment, things changed. Most of the fake orders stopped because customers now have to pay 10% upfront to place a COD order. Huge thanks to Salaj for helping me out late at night and to Pankaj for helping me set this up. Everything’s running great now. COD King is honestly a game changer highly recommend it if you're facing the same issue.

Buy British PH

Aug 04, 2025  on Shopify

I have come back to edit my review, as this company really does work to keep you happy, one of the best companies I have had the pleasure in dealing with to be honest, especially so far on Shopify. There was an issue, in my country and with the local carrier which they reached out to and have been able to fix, all within 24 hours, even I cant get things sorted out with the companies in my country that quickly. So I had to update this review to reflect this, their customer support is really very good and you will not be disappointed with the service they offer you. This from someone who only reviews when I think it is truly deserved. Thanks COD King and keep up the great work.

NairoBeauty

Aug 04, 2025  on Shopify

Salaj was very helpful with integration i highly recommend COD King to any business out there looking to offer Cash on Delivery. Best overall on Shopify by far.

AvocadoBharat

Aug 02, 2025  on Shopify

Pankaj was very understandable and he helped me with all my queries. I have never seen such polite response from any customer executive. Thank you again Pankaj

TekStore.ae

Jul 24, 2025  on Shopify

Salaj, Thank you so much for your support. We just got a new dynamic Check out Option Because of you. We text you because there was a single problem but you solved not only codking but also other shopify issues which we have before. Thank you So Much

MEDUSA DHK

Jul 21, 2025  on Shopify

Salaj- He is an excellent supporter, he helped us all the way and guided us in a really friendly vibe. He is an excellent friend and friend.

Ayn Organics

Jul 19, 2025  on Shopify

Pretty satisfied with COD king performance, getting OTPs instantly, reducing fake orders. also their customer service is exceptionally good, the guy salaj is kind and helpful. thanks

thrifty 999

Jul 18, 2025  on Shopify

The support i get from Salan is more informative and the way he explained to me about features of cod app is like impressive abnd the app is so good for present e-commerce websites

Marie

Jul 17, 2025  on Shopify

I've been using CODKing for 2 years and their service is top notch. Especially Salaj Jain for the above and beyond customer service. All questions, concerns and inquiries are answered. Hoping for a longer relationship with CodKing.

ISLA

Jul 15, 2025  on Shopify

أفضل برنامج سهل الاستخدام و الكاستمر سيرفس سريعين ايضاً قام بسماعدتي الشخص : Salaj Jain شخص لطيف

Chub Chub

Jul 13, 2025  on Shopify

Salaj had been very helpful in resolving all the issue. He was very patient and answered all my questions politely.

Dhaaga

Jul 12, 2025  on Shopify

Nice App offering lots of feature in free and the support is amazing salaj jain was the guy who helped me setup the app i had a great experience working Thanks:))

MOUZE

Jul 11, 2025  on Shopify

Worst app experience ever lost money and customers This app is a complete disaster for any serious online business. It forced OTP verification before customers can even add items to the cart, making the website feel like a scam page. Every OTP triggered costs $0.54, so even if someone is just browsing or adding items without buying, I'm losing money. On top of that, even customers who are ready to pay with card are confused because OTP is asked way too early long before the checkout page. This is a terrible user experience that destroyed my conversion rate. Their customer support is completely unprofessional, rude, and not helpful at all. They take no responsibility for the damage caused. Avoid this app if you care about your store and customers. It will hurt your business.

GRACE WORLD

Jul 06, 2025  on Shopify

superb service from salaj jain. helped me with all his experience he has and explained me some of the thinks i dont know about shopify and was very helpfull. thank alot we will love use this app.

PETALS WEAR

Jul 05, 2025  on Shopify

I am not the first time user, I used it on multiple stores and I must say given the COD and fake order situation of my country this is the best solution to counter our domestic fake order problem. Secondly the staff is very cooperative and professional, that is the key thing I have used some other apps too in the past and the problem was the support culture, I used to wait for hour to get a response, but here with this app its the matter of couple of minutes.

Baby Toes, Parenting Simplified

Jul 02, 2025  on Shopify

Thank you so much for this Gem you created in India. Talked to Executive Salaj, he is good and very experienced. looking forward to explore more things.

laFestiva

Jul 02, 2025  on Shopify

Thanks so much Salaj for your help and support looking forward to complete the setup.... peace and love

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