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Customer reviews: COD King‑COD Fees & OTP Verify

Develop by Shopify

The Shopify Cash on Delivery (COD) Order Confirmation app simplifies payment collection for COD orders by automating confirmations and reducing manual work. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (725)

Overall rating
4.9

What Merchants Think

Merchants express overwhelmingly positive feedback towards "COD King‑COD Fees & OTP Verify." The app is appreciated for its user-friendly design and seamless integration, making it a game-changer for managing cash-on-delivery (COD) orders effectively. Users frequently highlight the app’s efficiency in reducing fake orders and enhancing the customer experience. Exceptional customer support, particularly from the representative Pankaj, stands out as a key factor in the positive reception.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient management of cash-on-delivery (COD) orders and OTP verification
  • Reduction in fake orders and improved order confirmation
  • Responsive and helpful customer support, especially from Pankaj and Salaj
  • Reliable and secure transactions
  • Valuable features even in the free plan

Common Concerns

  • Some merchants reported poor coding affecting web performance
  • Concerns about 24/7 customer support availability and delayed issue resolution
  • Lack of full testing capabilities on free plans
  • Occasional bugs and feature implementation challenges

Final Thoughts

Overall, "COD King‑COD Fees & OTP Verify" is highly recommended for merchants looking to streamline COD operations on Shopify. While the app excels in providing user-friendly and secure solutions, the responsive customer support team, particularly individuals like Pankaj and Salaj, further enhances its value. Despite minor drawbacks reported, the app remains a preferred choice for many businesses aiming to efficiently manage their COD orders.

Rajmal Food Products

Jan 30, 2026  on Shopify

COD King is the best platform for D2C brands. Their system is smooth, reliable, and perfectly designed for brands running COD orders at scale. The biggest plus is their support team—very responsive and solution-oriented. Special thanks to Gaurav J, who does fast and effective work. Every issue we faced was solved quickly without delays. We previously used GoKwik, but the experience was not good for us. Because of that, we decided to move completely to COD King, and it has been the right decision. Highly recommended for serious D2C brands looking for stability, speed, and strong support.

kaitharikada.com

Jan 27, 2026  on Shopify

Very helpful and approachable with almost instant responses with the inbuilt chat inbox and over call. I would suggest this app to anybody who uses a COD and i have been using the application for more that 2 years.

Majree

Jan 27, 2026  on Shopify

Gaurav is really technically very good and in a single interaction, i got my issue resolved. I am really very happy on his assistance to sort my issue. I recommend others to go with COD King for partial payment COD orders. Thanks

Tohfa Shofa

Jan 26, 2026  on Shopify

COD King support has been excellent. Pankaj and the team were constantly helpful throughout. The app didn’t perform as expected initially, but they patiently guided me and helped set everything up properly. Really appreciate the support. Highly recommend COD King to anyone who wants COD enabled on their store.

Holraj

Jan 23, 2026  on Shopify

They went out of the way to solve my issue. I needed an additional condition to implement my requirement. The CSR pulled in the developer to help me out. Not only that, they even suggested a better implementation of my earlier conditions, preempting future issues. Much thanks!!

AhankarWear

Jan 22, 2026  on Shopify

A basic software issue took 36 hours to respond; the response I got was it's not resolvable. Amandeep seemed not remorseful and extremely lackadaisical in his attitude. The issue was as basic as OTP not being triggered.

Manikandansilks

Jan 19, 2026  on Shopify

Outstanding Support & Quick Service The Cod King app support team is truly excellent. I contacted them and received a response within 15 minutes. They clearly explained all the required features and set up everything perfectly without any delay. The support team is very professional, friendly, and responsive. This app is extremely useful for business owners who need reliable COD and courier solutions and partial payments etc..... Highly recommended! Great service and fast support.

Suratikart

Jan 19, 2026  on Shopify

COD King is an excellent solution for managing Cash-on-Delivery orders on Shopify. The interface is simple and easy to use, which makes setup quick even for beginners. One of the biggest advantages is that it does not require any business documents, so individual store owners can start using it immediately without extra verification steps. The pricing is affordable compared to other COD-focused apps, and the value you get is impressive. Their support team is highly responsive; whenever an issue comes up, the staff provides instant solutions and clear guidance. Overall, COD King is a reliable, efficient, and hassle-free app for anyone running a COD-based Shopify store.

TrendyHouse

Jan 18, 2026  on Shopify

Excellent Service & Support! COD King ka service experience kaafi smooth raha. Inka baat karne ka tareeka bahut polite aur professional hai. Support system fast aur helpful hai, har query ka proper solution milta hai. Overall, trusted aur reliable platform hai. Highly recommended! – Gaurav

Drip Wear Jerseys

Jan 16, 2026  on Shopify

Great experience , Gaurav was very polite while explaining all the features to me . Will be using COD king from now onwards.

YOU Skincare

Jan 16, 2026  on Shopify

This is one of the brilliant app I have ever used to manage COD, thank you so much for the setup. Pacifically the assigned me an Assistant named Keerthana, she is damn good and very patient with me. Again thank you soo much Team.

Teeinfinity

Jan 12, 2026  on Shopify

The best app for partial COD orders. Had a small configuration issue with my theme, but the support team fixed it immediately. It saves me so much time and prevents fake orders. Must-have for dropshippers!

AltAhar

Jan 07, 2026  on Shopify

Great support team! They responded quickly and resolved my issue efficiently. Really appreciate the help.

Sai Harshith's Trendy Collections

Jan 05, 2026  on Shopify

Excellent Service and help... Thank u Gaurav for ontime help and spending time for configuring the App

SKEEZY Co

Jan 04, 2026  on Shopify

I've been using COD King for a while now and been a great addition to my store. Not only have I seen our RTS (return to seller) rate drop considerably, but they also offer lots of different features and some of them I'm looking to implement too. Their support team is responsive and knowledgeable (thanks Pankaj). Definitely a must have app if you're based in countries where COD is the primary consumer payment option.

shopperlion.com

Jan 02, 2026  on Shopify

Superb experience. I started chatting as I was facing an issue being new at COD King. Gaurav from COD King called and personally assisted me and helped setting the desired setup. It was really helpful. Thank you.

Trutatva

Dec 28, 2025  on Shopify

very good and fast service specially gaurav sir helped me set it up very fast and aslo guided me in every detail thank you

missastute.com

Dec 15, 2025  on Shopify

This app covers almost everything related to COD orders. Verifying Orders, COD fee, Partial Payment, etc. The cherry on top is customer support. They try to resolve the issues, if any come, asap.

ILVANYA

Dec 06, 2025  on Shopify

It was an amazing experience working with Pankaj, I was trying to resolve the issue by myself since morning but I tried my luck to connect with Pankaj and believe me he resolved all the issues within 5 mins. Great work guys... Keep up the good work.

Richelon

Nov 28, 2025  on Shopify

great experience, within 2 minutes we were approached by customer care, and they helped us install the app and enable otp on our website, easy to use as it's inbuilt in shopify

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