Shopify COD Order Confirmation App Review: Pros & Cons

Customer reviews: COD King‑COD Fees & OTP Verify

The Shopify Cash on Delivery (COD) Order Confirmation app simplifies payment collection for COD orders by automating confirmations and reducing manual work. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (469)

Overall rating

4.9

5

479
4

1
3

1
2

2
1

6

What Merchants Think

Merchants express overwhelmingly positive feedback towards "COD King‑COD Fees & OTP Verify." The app is appreciated for its user-friendly design and seamless integration, making it a game-changer for managing cash-on-delivery (COD) orders effectively. Users frequently highlight the app’s efficiency in reducing fake orders and enhancing the customer experience. Exceptional customer support, particularly from the representative Pankaj, stands out as a key factor in the positive reception.

Key Strengths

User-friendly interface and easy setup
Efficient management of cash-on-delivery (COD) orders and OTP verification
Reduction in fake orders and improved order confirmation
Responsive and helpful customer support, especially from Pankaj and Salaj
Reliable and secure transactions
Valuable features even in the free plan

Common Concerns

Some merchants reported poor coding affecting web performance
Concerns about 24/7 customer support availability and delayed issue resolution
Lack of full testing capabilities on free plans
Occasional bugs and feature implementation challenges

Final Thoughts

Overall, "COD King‑COD Fees & OTP Verify" is highly recommended for merchants looking to streamline COD operations on Shopify. While the app excels in providing user-friendly and secure solutions, the responsive customer support team, particularly individuals like Pankaj and Salaj, further enhances its value. Despite minor drawbacks reported, the app remains a preferred choice for many businesses aiming to efficiently manage their COD orders.

MOUZE

Jul 11, 2025 on Shopify

Worst app experience ever lost money and customers This app is a complete disaster for any serious online business. It forced OTP verification before customers can even add items to the cart, making the website feel like a scam page. Every OTP triggered costs $0.54, so even if someone is just browsing or adding items without buying, I'm losing money. On top of that, even customers who are ready to pay with card are confused because OTP is asked way too early long before the checkout page. This is a terrible user experience that destroyed my conversion rate. Their customer support is completely unprofessional, rude, and not helpful at all. They take no responsibility for the damage caused. Avoid this app if you care about your store and customers. It will hurt your business.

Limor Cosmetics

Jul 10, 2025 on Shopify

Very useless app

Hamray

Mar 16, 2025 on Shopify

First of all disable COD Fees feature without any prior notice, secondly Upgrade option not clickable making it more diffuclt to get their force subscription, Thirdly their update disturb other apps work

Sarava.in

Nov 21, 2024 on Shopify

This is a COD verification app that does not verify COD orders. After initial OTP verification customer is free to put any other phone number while entering shipping details. This defeats the entire purpoe of the app. Support is not 24 Hrs as claimed by the developers , there is no trial on paid plans (free plans do not offer testing of all functions) . Customer support claims that since we are poor and cannot afford shopify plus plans we should be happy with whatever they are giving us in this app. One of the worst app ever on shopify... completly avoidable

Get Meat

Oct 21, 2024 on Shopify

Started off wonderful with a very positive review, but once things did not go according to plan - they become VERY, VERY RUDE. For some reason, after I asked them to disable the service due to poor implementation and bugs, the COD option stopped working at all. The good rating is only thanks to them aggressively asking for the your positive feedback, theres really nothing to it besides that. Once I removed the app, the COD option came back. I'd stay away if I were you. Just a waste of time

Qio

Aug 31, 2024 on Shopify

bad customer service