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Customer reviews: Cart2Cart Store Migration App

Develop by Cart2Cart

Reviews (251)

Overall rating
3.7

What Merchants Think

The Cart2Cart Store Migration App receives mixed feedback from users. While some customers find the app efficient and invaluable for migrating store data across platforms, others express dissatisfaction with certain aspects of the service, highlighting shortcomings in customer support and technical execution. The app is appreciated by those who experienced successful migrations with ease, whereas those who faced issues reported frustrations primarily with incomplete migrations and communication delays.

Key Strengths

  • Facilitates smooth and seamless migrations, especially from platforms like WooCommerce, Volusion, and BigCommerce to Shopify.
  • User-friendly interface, praised for its ease of navigation even for non-technical users.
  • Capable of transferring various data types effectively, including products, categories, and customer records.
  • High-quality customer service reported by some users, with commendable support and communication.

Common Concerns

  • Reports of incomplete data transfers leaving out essential elements like tags and categories.
  • Delays in technical support response leading to prolonged migration processes.
  • Issues with email notifications causing inconvenience to users during data transfer.
  • Negative feedback about aggressive marketing and communication post-service use, creating an unprofessional experience for some users.
  • Concerns about value for money, with some users feeling the service was overpriced and not worth the investment.

Final Thoughts

Overall, the Cart2Cart Store Migration App serves as a robust solution for merchants looking to migrate online stores across various e-commerce platforms. The app's efficiency is underscored by successful migrations; however, improvements in technical support and communication would enhance user experience. Despite mixed reviews, many users find it a valuable tool, especially lauding its straightforward setup and comprehensive transfer capabilities.

Naked Truth 2

Mar 25, 2016  on Shopify

The absolute worst user experience and service. The flow of this product is so terrible because it tricks you into continuously looping through setup so that it can continue to charge your card, and it also adds "migration insurance" (whatever that is" onto your card. The people who run the support are 0 helpful, I'm not even sure they work at this company.

Metron Bios

Mar 02, 2016  on Shopify

This was one of the smartest decisions I have made in a LONG time. I was fleeing BigCommerce (like most small to mid-sized sellers are when BigCommerce inexplicably decided to triple their prices.) I am still in the process of finishing the site, but it brought over 100+ items, images, copy, and thousands of customer records successfully. The only PITA is it also triggered an email to me for each old order as it built the customer records. So I literally got thousands of emails. :-) Look for a way to turn this off before you do your migration. Note that the store linked to this review is not the store we migrated, but apparently I was signed in to one of our other Shopify accounts when I left this review. Oh well. I had 100 items plus thousands of orders to migrate from BigCommerce to Shopify. I was going to hire a Virtual Assistant to rebuild it. I found Cart2Cart in a Google search, and decided to give it a try. Literally the best money I have spent lately. With upgrades, I was in for less than $200 after searching in vain for a promo code and not finding one. The setup for the migration took less than 5 minutes (and I am somewhat computer illiterate). I did the test migration, it looked perfect, and I then paid for and did the full migration. It worked perfectly. Actually, even better than I thought as it also brought over imbedded videos (I didn't realize it would bring over youtube videos, etc...) I had to manually bring over some of the other non-product centric pages, but 99% of what I was about to pay someone 40 hours to do was done in a few minutes worth of my time (plus a couple of hours of migration digitally that Cart2Cart did. I am not affiliated with the company in any way, nor was I compensated in any way to leave them a review. In fact, the opposite is true. I paid for their services, and got exactly what they promised I would get (and in my opinion, maybe a bit more). I have already recommended them to a circle of entrepreneurs I travel in. Worth every dollar I paid them. I also bought the link upgrade (to model the same SEO links/urls) and that worked perfectly. Great SAAS product. Thanks again, Cart2Cart. I hope I don't need you in the future, but if I do I would not hesitate to buy your service again.

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