Customer reviews: Cart2Cart Store Migration App

<h3>What Merchants Think</h3> <p>The Cart2Cart Store Migration App receives mixed feedback from users. While some customers find the app efficient and invaluable for migrating store data across platforms, others express dissatisfaction with certain aspects of the service, highlighting shortcomings in customer support and technical execution. The app is appreciated by those who experienced successful migrations with ease, whereas those who faced issues reported frustrations primarily with incomplete migrations and communication delays.</p> <h3>Key Strengths</h3> <ul> <li>Facilitates smooth and seamless migrations, especially from platforms like WooCommerce, Volusion, and BigCommerce to Shopify.</li> <li>User-friendly interface, praised for its ease of navigation even for non-technical users.</li> <li>Capable of transferring various data types effectively, including products, categories, and customer records.</li> <li>High-quality customer service reported by some users, with commendable support and communication.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Reports of incomplete data transfers leaving out essential elements like tags and categories.</li> <li>Delays in technical support response leading to prolonged migration processes.</li> <li>Issues with email notifications causing inconvenience to users during data transfer.</li> <li>Negative feedback about aggressive marketing and communication post-service use, creating an unprofessional experience for some users.</li> <li>Concerns about value for money, with some users feeling the service was overpriced and not worth the investment.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the Cart2Cart Store Migration App serves as a robust solution for merchants looking to migrate online stores across various e-commerce platforms. The app's efficiency is underscored by successful migrations; however, improvements in technical support and communication would enhance user experience. Despite mixed reviews, many users find it a valuable tool, especially lauding its straightforward setup and comprehensive transfer capabilities.</p>

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Reviews (250)

Overall rating

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What Merchants Think

The Cart2Cart Store Migration App receives mixed feedback from users. While some customers find the app efficient and invaluable for migrating store data across platforms, others express dissatisfaction with certain aspects of the service, highlighting shortcomings in customer support and technical execution. The app is appreciated by those who experienced successful migrations with ease, whereas those who faced issues reported frustrations primarily with incomplete migrations and communication delays.

Key Strengths

Facilitates smooth and seamless migrations, especially from platforms like WooCommerce, Volusion, and BigCommerce to Shopify.
User-friendly interface, praised for its ease of navigation even for non-technical users.
Capable of transferring various data types effectively, including products, categories, and customer records.
High-quality customer service reported by some users, with commendable support and communication.

Common Concerns

Reports of incomplete data transfers leaving out essential elements like tags and categories.
Delays in technical support response leading to prolonged migration processes.
Issues with email notifications causing inconvenience to users during data transfer.
Negative feedback about aggressive marketing and communication post-service use, creating an unprofessional experience for some users.
Concerns about value for money, with some users feeling the service was overpriced and not worth the investment.

Final Thoughts

Overall, the Cart2Cart Store Migration App serves as a robust solution for merchants looking to migrate online stores across various e-commerce platforms. The app's efficiency is underscored by successful migrations; however, improvements in technical support and communication would enhance user experience. Despite mixed reviews, many users find it a valuable tool, especially lauding its straightforward setup and comprehensive transfer capabilities.

homage store

Feb 09, 2025 on Shopify

I initially had a very frustrating experience with this app. I paid €180 for a migration from Lightspeed to Shopify, hoping for a clean transfer of my existing store data (products, sites, categories, redirects, menu navigation). As I'm dealing with health issues, I wanted to ensure a smooth transition by February 1st. Unfortunately, the app only transferred my products, which I could have easily done myself with a CSV file. All my previous work was lost, and I'm now missing important details like tags and categories. I was also disappointed by the lack of response from Cart2Cart for several days. However, I'd like to update my review. Since my initial feedback, Cart2Cart has apologized for the issues I experienced and issued a full refund. They are also allowing me to keep the transferred data. While I'm still not satisfied with the initial service, I appreciate their efforts to make things right. I would recommend that Cart2Cart focus on improving their data migration process and customer communication to avoid similar issues in the future.