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Customer reviews: Cart2Cart Store Migration App

Develop by Cart2Cart

Reviews (251)

Overall rating
3.7

What Merchants Think

The Cart2Cart Store Migration App receives mixed feedback from users. While some customers find the app efficient and invaluable for migrating store data across platforms, others express dissatisfaction with certain aspects of the service, highlighting shortcomings in customer support and technical execution. The app is appreciated by those who experienced successful migrations with ease, whereas those who faced issues reported frustrations primarily with incomplete migrations and communication delays.

Key Strengths

  • Facilitates smooth and seamless migrations, especially from platforms like WooCommerce, Volusion, and BigCommerce to Shopify.
  • User-friendly interface, praised for its ease of navigation even for non-technical users.
  • Capable of transferring various data types effectively, including products, categories, and customer records.
  • High-quality customer service reported by some users, with commendable support and communication.

Common Concerns

  • Reports of incomplete data transfers leaving out essential elements like tags and categories.
  • Delays in technical support response leading to prolonged migration processes.
  • Issues with email notifications causing inconvenience to users during data transfer.
  • Negative feedback about aggressive marketing and communication post-service use, creating an unprofessional experience for some users.
  • Concerns about value for money, with some users feeling the service was overpriced and not worth the investment.

Final Thoughts

Overall, the Cart2Cart Store Migration App serves as a robust solution for merchants looking to migrate online stores across various e-commerce platforms. The app's efficiency is underscored by successful migrations; however, improvements in technical support and communication would enhance user experience. Despite mixed reviews, many users find it a valuable tool, especially lauding its straightforward setup and comprehensive transfer capabilities.

Nutty Delights

Apr 15, 2025  on Shopify

The app is very helpful. My Team was finding something like these only, the datas transfer was smooth process, easy to work and the service from their team is best they walked me through every process and helped wherever i faced the problem. If you have complex data, use the app. Even the team (Roman, Natalia) was very helpful.

Graine de Lascars

Mar 28, 2025  on Shopify

Really bad customer service. Don't migrate with them. They'll try to squeeze as much money out of you as they can because they know you're in distress. They take a long time to respond, knowing full well that you're in a very bad situation.

homage store

Feb 09, 2025  on Shopify

I initially had a very frustrating experience with this app. I paid €180 for a migration from Lightspeed to Shopify, hoping for a clean transfer of my existing store data (products, sites, categories, redirects, menu navigation). As I'm dealing with health issues, I wanted to ensure a smooth transition by February 1st. Unfortunately, the app only transferred my products, which I could have easily done myself with a CSV file. All my previous work was lost, and I'm now missing important details like tags and categories. I was also disappointed by the lack of response from Cart2Cart for several days. However, I'd like to update my review. Since my initial feedback, Cart2Cart has apologized for the issues I experienced and issued a full refund. They are also allowing me to keep the transferred data. While I'm still not satisfied with the initial service, I appreciate their efforts to make things right. I would recommend that Cart2Cart focus on improving their data migration process and customer communication to avoid similar issues in the future.

homage store

Jan 30, 2025  on Shopify

I dont know what to say to this app, i payed 180 € for a migration from lightspeed to shopify. I already had my shop almost done (products, sites, categories, redirects, menu navigation). But as im not healthy i was afraid that i will miss/forget to transfer important details. So i decided to use the app for a clean transfer and a new start with shopify until the 1st of february. So now im having a shop which is not ready and basically the only thing what this APP did, is transfering products which i could have done with a simple csv file.. all my work from before gone, no im missing details, tags, categories and and and.. Since days no answer or feedback from Cart2Cart. Im more than dissapointed! Now im having 6 hours to find a solution and probably i will use the app Matrixify. So again, thanks for nothing!

Paraya Zeanne

Oct 13, 2024  on Shopify

We are ready for any help they need from our side, and requested they call anytime. Sales support is quick ...

Katherine Vaughan

Oct 09, 2024  on Shopify

Our migration went smoothly from Volusion to Shopify. I switched from Woo, and the app flawlessly transferred all my products, categories, and customer information. It's a must-have tool for seamless transitions. Thanks for the help!

Sleim Ilorry

Sep 26, 2024  on Shopify

Our migration went smoothly from Volusion to Shopify. The functionality with logging in and managing account isn't so straightforward but overall the migrations are done easily.

Cloud 9 Design

Sep 14, 2024  on Shopify

I think I used this app when first setting up my website. It was some time ago so I don't quite remember but it was showing in the list of apps in my store. Anyway, after recently clicking on the app in error, I've been bombarded with pushy emails, even though I replied to explain I don't require their services, the hounding emails continue to come. It's not professional and certainly not a way to retain customers. I most certainly will never use this app in the future because of this terrible practice.

Ldosb Erlyn

Sep 03, 2024  on Shopify

Setting up the migration process is relatively painless.si nous somme ici c'est pour avoir quelque chose ,

My Médical

Aug 28, 2024  on Shopify

Cette application est une véritable arnaque ! Nous avons payé plus de 600 USD pour rien. Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify ! Le support client et sav est inexistant. Nous avons perdu plus d'un mois de travail avec cette mauvaise application ! Ne perdez ni votre temps ni votre argent !

Wood Working Shop

Jul 08, 2024  on Shopify

The app boasts a straightforward design, making it easy to navigate even for non-technical users. Setting up the migration process is relatively painless.

My Store

Jul 08, 2024  on Shopify

Cart2Cart is a game-changer for Shopify migrations. I switched from Woo, and the app flawlessly transferred all my products, categories, and customer information. It's a must-have tool for seamless transitions. Thanks for the help!

Scrap-a-Doodles

Jun 23, 2024  on Shopify

We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.

잔바리

Jan 24, 2024  on Shopify

The app has limited functionality, is cumbersome, is expensive, and especially the customer support staff is unresponsive.

Wunderliq Tech

Sep 05, 2023  on Shopify

Switching from open cart to Shopify was made stress free with cart2cart. Their accuracy in migrating my product data is impressive.

Les Trésors de Stella

Aug 31, 2023  on Shopify

Cart2cart’s migration tool was incredibly user-friendly. I had my Magento store transferred to Shopify within hours without any hiccups

BTG Auburn

Apr 24, 2023  on Shopify

Amazing experience! Was skeptical at first for use on a complex Shopify to Wordpress migration boasting more than 10K products and 20K images. Any and all concerns were quickly forgotten. We migrated images, orders, customers, products, pages, posts, discounts, categories, and tags flawlessly. What minor issues I did encounter were addressed in hours by the fantastic support team. Upsell recomendations were valuable and context relavent. Would not have been aware of or purchased without critical feedback from the sales staff. HIGHLY recommended!

Blue Ridge Overland Gear

May 16, 2019  on Shopify

We chose to have Cart2Cart do the migration for us from our old e-commerce platform to our new Shopify store and they handled all the heavy lifting using this app. They did a great job staying in communication and ultimately we could not have done the migration in the timeline we needed without their help.

Gb72

May 14, 2018  on Shopify

Olek and the team were so helpful during our transition. We experienced great communication and very knowledgeable service. Thank you for providing us with the perfect app for migrating platforms!

Maplelea Store

Feb 01, 2018  on Shopify

Support was always available (migration from Magento) and they were very helpful with the whole process. Would recommend.

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