Customer reviews: Onspruce Cart Insights

<h3>What Merchants Think</h3> <p>"Onspruce Cart Insights" receives mixed feedback from merchants. Users appreciate its ability to provide detailed insights into cart activity and order verification, which are crucial for targeted marketing and customer service. However, inconsistencies in data accuracy and the cost have been recurring concerns. Overall, when the app performs well, it greatly benefits store operations, but reliability issues have affected the trust of some merchants.</p> <h3>Key Strengths</h3> <ul> <li>Detailed insights into product and cart activity.</li> <li>Vital for targeted marketing and pre-purchase customer service.</li> <li>Responsive and customer-friendly support team.</li> <li>Customizable features to suit specific store needs.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Data inconsistencies affecting trustworthiness.</li> <li>App's cost perceived as high for its offerings.</li> <li>Counting own visits affecting data accuracy.</li> </ul> <h3>Final Thoughts</h3> <p>The "Onspruce Cart Insights" app is regarded as highly useful, especially in providing actionable insights for marketing and customer service. While the app can significantly enhance store operations, the inconsistencies and pricing issues may deter long-term reliance. A more consistent performance could better justify its expense for merchants.</p>

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Reviews (18)

Overall rating

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What Merchants Think

"Onspruce Cart Insights" receives mixed feedback from merchants. Users appreciate its ability to provide detailed insights into cart activity and order verification, which are crucial for targeted marketing and customer service. However, inconsistencies in data accuracy and the cost have been recurring concerns. Overall, when the app performs well, it greatly benefits store operations, but reliability issues have affected the trust of some merchants.

Key Strengths

Detailed insights into product and cart activity.
Vital for targeted marketing and pre-purchase customer service.
Responsive and customer-friendly support team.
Customizable features to suit specific store needs.

Common Concerns

Data inconsistencies affecting trustworthiness.
App's cost perceived as high for its offerings.
Counting own visits affecting data accuracy.

Final Thoughts

The "Onspruce Cart Insights" app is regarded as highly useful, especially in providing actionable insights for marketing and customer service. While the app can significantly enhance store operations, the inconsistencies and pricing issues may deter long-term reliance. A more consistent performance could better justify its expense for merchants.

Sweet Roo Bou LLC

Dec 27, 2024 on Shopify

I love being able to see which products are creating activity and where the action is coming from so I can be more targeted with my marketing initiatives.

So Stylish

Oct 13, 2024 on Shopify

They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it

Seattle Thread Company

Apr 13, 2024 on Shopify

An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.

The Design Station

Apr 13, 2024 on Shopify

Excellent app! It includes as much information as is available about the person who added items to their cart, including their email address. When we got a bunch of ATCs from a bot, Cart Insights support was vey helpful and set up a rule that excludes that bot's ATCs as well as ATCs from my own email. They plan to add this as a DIY feature in a future update. Thanks for the great support!

desert port

Mar 04, 2023 on Shopify

Very good costumer service and they do care and do follow up, and the app give you insight on what been left into your store Cart.

Panam Decor and Gifts

Feb 02, 2023 on Shopify

The app has saved us many times over when a client needs assistance with their order! And when we've needed a little help, or a tweak to make it easier for us, they always come through!

Big Iron Flow Control Products

Nov 11, 2022 on Shopify

This app is extremely helpful and the developer was maybe the most accommodating we have had the opportunity to work with on shopify. He went above and beyond to add custom features to the app for our specific work flow. Can I give 10 stars?

Q-Swetch

Apr 20, 2022 on Shopify

The Most App I used in my Shopify Store! I love to see, what products my Clients like the Most, also the developer of the App installed a Feature, that I needed for my Shop, too. Im happy that I found this App.