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Customer reviews: Onspruce Cart Insights

Develop by onspruce
<h3>What Merchants Think</h3> <p>"Onspruce Cart Insights" receives mixed feedback from merchants. Users appreciate its ability to provide detailed insights into cart activity and order verification, which are crucial for targeted marketing and customer service. However, inconsistencies in data accuracy and the cost have been recurring concerns. Overall, when the app performs well, it greatly benefits store operations, but reliability issues have affected the trust of some merchants.</p> <h3>Key Strengths</h3> <ul> <li>Detailed insights into product and cart activity.</li> <li>Vital for targeted marketing and pre-purchase customer service.</li> <li>Responsive and customer-friendly support team.</li> <li>Customizable features to suit specific store needs.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Data inconsistencies affecting trustworthiness.</li> <li>App's cost perceived as high for its offerings.</li> <li>Counting own visits affecting data accuracy.</li> </ul> <h3>Final Thoughts</h3> <p>The "Onspruce Cart Insights" app is regarded as highly useful, especially in providing actionable insights for marketing and customer service. While the app can significantly enhance store operations, the inconsistencies and pricing issues may deter long-term reliance. A more consistent performance could better justify its expense for merchants.</p>

Reviews (18)

Overall rating
4.1

What Merchants Think

"Onspruce Cart Insights" receives mixed feedback from merchants. Users appreciate its ability to provide detailed insights into cart activity and order verification, which are crucial for targeted marketing and customer service. However, inconsistencies in data accuracy and the cost have been recurring concerns. Overall, when the app performs well, it greatly benefits store operations, but reliability issues have affected the trust of some merchants.

Key Strengths

  • Detailed insights into product and cart activity.
  • Vital for targeted marketing and pre-purchase customer service.
  • Responsive and customer-friendly support team.
  • Customizable features to suit specific store needs.

Common Concerns

  • Data inconsistencies affecting trustworthiness.
  • App's cost perceived as high for its offerings.
  • Counting own visits affecting data accuracy.

Final Thoughts

The "Onspruce Cart Insights" app is regarded as highly useful, especially in providing actionable insights for marketing and customer service. While the app can significantly enhance store operations, the inconsistencies and pricing issues may deter long-term reliance. A more consistent performance could better justify its expense for merchants.

SiaLinda.com

Mar 10, 2025  on Shopify

We tested the app for a few days: it is visually appealing and basically shows the most important data. Unfortunately, the IP of the visitor is missing. The biggest problem however is that not all visitors are shown. The first answer from support was "bots". The second, when we asked about a regular customer who was shown by another app but not by this one, was - in simple terms - that Shopify was probably not sending all the data. So we went with the alternative app, which doesn't look as pretty, but shows more data. In the end, that's what matters.

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