Customer reviews: Onspruce Cart Insights

<h3>What Merchants Think</h3> <p>"Onspruce Cart Insights" receives mixed feedback from merchants. Users appreciate its ability to provide detailed insights into cart activity and order verification, which are crucial for targeted marketing and customer service. However, inconsistencies in data accuracy and the cost have been recurring concerns. Overall, when the app performs well, it greatly benefits store operations, but reliability issues have affected the trust of some merchants.</p> <h3>Key Strengths</h3> <ul> <li>Detailed insights into product and cart activity.</li> <li>Vital for targeted marketing and pre-purchase customer service.</li> <li>Responsive and customer-friendly support team.</li> <li>Customizable features to suit specific store needs.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Data inconsistencies affecting trustworthiness.</li> <li>App's cost perceived as high for its offerings.</li> <li>Counting own visits affecting data accuracy.</li> </ul> <h3>Final Thoughts</h3> <p>The "Onspruce Cart Insights" app is regarded as highly useful, especially in providing actionable insights for marketing and customer service. While the app can significantly enhance store operations, the inconsistencies and pricing issues may deter long-term reliance. A more consistent performance could better justify its expense for merchants.</p>

View info

Reviews (18)

Overall rating

4.1

5

8
4
3

2
2

1
1

What Merchants Think

"Onspruce Cart Insights" receives mixed feedback from merchants. Users appreciate its ability to provide detailed insights into cart activity and order verification, which are crucial for targeted marketing and customer service. However, inconsistencies in data accuracy and the cost have been recurring concerns. Overall, when the app performs well, it greatly benefits store operations, but reliability issues have affected the trust of some merchants.

Key Strengths

Detailed insights into product and cart activity.
Vital for targeted marketing and pre-purchase customer service.
Responsive and customer-friendly support team.
Customizable features to suit specific store needs.

Common Concerns

Data inconsistencies affecting trustworthiness.
App's cost perceived as high for its offerings.
Counting own visits affecting data accuracy.

Final Thoughts

The "Onspruce Cart Insights" app is regarded as highly useful, especially in providing actionable insights for marketing and customer service. While the app can significantly enhance store operations, the inconsistencies and pricing issues may deter long-term reliance. A more consistent performance could better justify its expense for merchants.

In The Bag Cornhole

Feb 04, 2025 on Shopify

This used to be an amazing app with great insight into what people on my site were looking at in their carts. Now it seems to be hit or miss. I use this in conjunction with the shopify live view. So I can see when someone is on the site and when they are checking out. Then I will check on the OnSpruce app and it will show no one checking out...the most recent will maybe be an 30-60min ago. When I first got the app a year ago, this worked perfectly. But it just isn't consistent anymore which makes it hard to trust what I am seeing. Support basically just tells me I am wrong about it when I reported last time and I keep having this issue and they don't seem to want to work on it. Don't get me wrong...it is very important data for me when it is working. But since it isn't consistent now...it has changed from important data to just interesting data...which probably means it won't be worth it for me to give them money every month.

iCowhide UK

Nov 13, 2023 on Shopify

Great App. A bit expensive for what it does. A discounted annual pre-payment will be appreciated. Also, to fix this: your own tests and visits! It should detect your own IP and activity and take them out. It's frustrating that you own visits are always counted ad shown.