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Customer reviews: Cartly Abandoned Cart Recovery

Develop by Care Cart

Reviews (1,181)

Overall rating
4.8

What Merchants Think

Merchants have a generally positive impression of "Cartly Abandoned Cart Recovery." Most users commend the app for its excellent customer support, which seems to be a standout feature. Users appreciate the app's effectiveness in recovering lost sales and increasing conversion rates. However, there are a few concerns related to the app's functionality and customization options.

Key Strengths

  • Outstanding customer support available 24/7
  • Effective at recovering lost sales and improving conversion rates
  • Easy to use and navigate
  • Seamless integration with Shopify stores
  • Highly personalized assistance from support team members

Common Concerns

  • Issues with translating emails fully
  • Occasional problems with the app's email campaign performance
  • Design and customization limitations

Final Thoughts

"Cartly Abandoned Cart Recovery" is well-regarded for its robust customer service and ease of use. While most merchants find it effective in boosting sales from abandoned carts, some have faced challenges with its email features and customization. Overall, it is highly recommended, especially for Shopify users seeking to enhance their cart recovery efforts.

Sk1ntro

Dec 23, 2024  on Shopify

Great app and fantastic customer service. Sam was so helpful and and make sure everything is going well from my end

Purrple Alien

Dec 04, 2024  on Shopify

WOW! Amazing support and I literally just uploaded the app into my store lol Luis has been incredible. So stoked to get this set up.

Turku Kārums

Nov 30, 2024  on Shopify

I was testing the app to use but it will not work for us. We can't translate 100% of the email(s). There was an abandoned cart with an email address but the app didn't send the recovery email also. 4 days and still no progress. Also they are activating the app without info and people receive emails in different language.

Chic Botique

Nov 15, 2024  on Shopify

Very quick response. Kind offer for additional assistance on the app. Being new to the service this was a refreshing experience.

Kennzeichenhalter-Wunschtext

Oct 17, 2024  on Shopify

I’ve been using the Abandoned Cart Recovery app for a while now, and it has been a game changer for my business. Not only does the app work seamlessly to recover lost sales, but the customer support is outstanding. The team is incredibly helpful and responds quickly to any issues or questions I’ve had. They truly go above and beyond to make sure everything runs smoothly. Highly recommend this app for anyone looking to increase their conversion rate and reduce abandoned carts!

Cara Keepsakes

Oct 15, 2024  on Shopify

I've had this app on my Shopify site for a couple years now and I upgraded my Shopify theme and needed some assistance. Kate and Ross were both so helpful, I had the problem fixed in less than an hour. Thanks for a great experience!

Royal Threads

Sep 29, 2024  on Shopify

A perfect app for cart recovery with excellent customer support specially the guy name Alan help me to setup app

Piave Imports

Sep 29, 2024  on Shopify

This app is great. its super easy to use and the 24/7 customer service team are really helpful. highly recommend

Nailsnhanh LLC

Sep 24, 2024  on Shopify

Excellent support and very friendly service. Kate, who assisted me, was incredibly helpful and made the entire process smooth and pleasant. Highly recommend!

Cooling Fan

Sep 12, 2024  on Shopify

I converted 3 emails out of 3000. Never had an email campaign perform so poorly. The design is disgusting on this app. No way to implement direct discount on 'return to cart'

Mega Game X

Aug 30, 2024  on Shopify

So far the customer service has been of great help. The team has solved all my doubts quickly. I totally recommend it!

COTLINO FASHION MUMBAI

Aug 25, 2024  on Shopify

hi , kate was very supportive and explained features and helped to create compaign for us . indeed very helpfull

Geek Magic

Aug 11, 2024  on Shopify

Amazing support amazing service. Easy to understand and if you still don’t understand it there is always live support available. 5/5

Acotis Diamonds

Aug 07, 2024  on Shopify

Great experience with the app so far! the Live chat is great to help you get setup and their team is very friendly and very helpful!

Direct Kicks

Jul 05, 2024  on Shopify

Easy to navigate and manage. Customer Support was 100% amazing and helped me set up everything and make it easy to understand. Cant wait to keep using this app and seeing what other features they add.

X Ofertas

Jul 02, 2024  on Shopify

ótima ferramenta para recuperação de carrinhos abandonados, muito obrigado ao Luis que me ajudou a fazer todas as configurações necessárias e a importar meus carrinhos abandonados.

Finch BBQ, LLC

Jun 22, 2024  on Shopify

Luis helped me add the discount code to our abandoned cart email. I tried myself and was clueless!! So glad he helped me out and got it done so quickly!! Hopefully this will help us out with those abandoned carts!!

Inora store

Jun 06, 2024  on Shopify

Cette application est juste géniale, j'ai gagné beaucoup de ventes grâce à elle. Le support est top

Ink Beetle

May 21, 2024  on Shopify

I love how quickly I received a chat message offering to help, now lets wait and see the out come with the assistance.

AutoFoam

Apr 17, 2024  on Shopify

A brilliant app! Also, the team are incredibly helpful. I would recommend this app to any Shopify store owner out there!

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