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Customer reviews: Cartly Abandoned Cart Recovery

Develop by Shopify

Reviews (245)

Overall rating
4.9

What Merchants Think

Merchants have a generally positive impression of "Cartly Abandoned Cart Recovery." Most users commend the app for its excellent customer support, which seems to be a standout feature. Users appreciate the app's effectiveness in recovering lost sales and increasing conversion rates. However, there are a few concerns related to the app's functionality and customization options.

Key Strengths

  • Outstanding customer support available 24/7
  • Effective at recovering lost sales and improving conversion rates
  • Easy to use and navigate
  • Seamless integration with Shopify stores
  • Highly personalized assistance from support team members

Common Concerns

  • Issues with translating emails fully
  • Occasional problems with the app's email campaign performance
  • Design and customization limitations

Final Thoughts

"Cartly Abandoned Cart Recovery" is well-regarded for its robust customer service and ease of use. While most merchants find it effective in boosting sales from abandoned carts, some have faced challenges with its email features and customization. Overall, it is highly recommended, especially for Shopify users seeking to enhance their cart recovery efforts.

Dahab Aromas

Nov 27, 2025  on Shopify

This app is amazing i mean automation mails and all. This app handles everything and one place it is too good.

The Outlet Station

Nov 10, 2025  on Shopify

The best customer service, attentive and dedicated. Michelle is the best in the world A++++++++++++++++++++++

RISEPECT

Nov 03, 2025  on Shopify

Smarts Gear

Oct 27, 2025  on Shopify

the best customer support ive ever seen, shot out to GRACE <3

Navicom One - Take back control of your data.

Sep 10, 2025  on Shopify

Great support team, fixed my email flow.

Church suits for less

Sep 09, 2025  on Shopify

I installed this app a couple of weeks ago. So far is working great, and we are seeing the results. I had a couple of questions and reach out to them, Grace was very helpful and answered all my concerns. If you loosing orders this is the perfect app to help you get some of those abandoned carts back

AtelierDigits

Aug 31, 2025  on Shopify

WAYMOURE

Aug 27, 2025  on Shopify

Torna Gris - Artista Mexicano

Aug 19, 2025  on Shopify

Alice me ayudo mucho en mi configuracion general

American Tourister Egypt

Aug 10, 2025  on Shopify

24hrstickers

Aug 06, 2025  on Shopify

Ryzer

Jul 26, 2025  on Shopify

Grace from Cartly was superbly patient and helpful in providing support for questions I had relating to how to use and set up, etc., couldn't have been more helpful, thank you!

PFT-Profi.de

Jul 25, 2025  on Shopify

Great Support

LPG Burners

Jul 11, 2025  on Shopify

Great support the work app works like a charm

FlexiVision

May 28, 2025  on Shopify

Filler Lux

May 20, 2025  on Shopify

The support team of this app is very responsive and professional. They provide high-quality assistance and resolve issues quickly. Highly recommend!

KEMSO

May 19, 2025  on Shopify

Great app, the team help us and check the setting and also sent us an suggestion. Great team!

Awesome Artifacts

May 01, 2025  on Shopify

I’ve been using the Care Cart app to set up abandoned cart recovery emails, and I must say — the experience has been excellent so far. What really stood out to me was the support from Alice. She has been incredibly helpful, responsive, and knowledgeable throughout the setup process. Her guidance made everything smooth and hassle-free. The app itself is user-friendly and packed with features that can genuinely help recover lost sales. Highly recommended for anyone looking to increase their store’s conversion rate and customer retention. Great job, Care Cart team — and a big thanks to Alice for the outstanding support!

Metal Decor Aus

Apr 24, 2025  on Shopify

Excellent customer service

Cokima

Apr 16, 2025  on Shopify

Fantastic experience at set up with Sam. Great app, and even better customer service.

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