Reviews: Canteen ‑ Deposits and Fees

Customer reviews: Canteen ‑ Deposits and Fees

Reviews (45)

Overall rating

4.2

5

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4

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1

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What Merchants Think

The "Canteen ‑ Deposits and Fees" app receives mixed feedback from merchants. While many appreciate its ability to automate fee application, others find its reliability inconsistent and have experienced technical issues. Customer support is generally praised for being responsive and helpful, although some users have raised concerns about the app's performance over time.

Key Strengths

Effective integration with Shopify POS for automatic fee applications.
Facilitates the process of adding and managing deposit fees.
Highly responsive and supportive customer service team.
Versatile functionalities that offer multiple ways to approach fee management.

Common Concerns

Occasional app glitches, such as issues with the Close button and product variant limitations.
Intermittent reliability issues, including fees not applying consistently.
Technical difficulties, like certain rules not functioning and random product categorizations.
Some users find the pricing model less cost-effective for lower volume sellers.
Recent updates have reportedly led to additional problems, negatively impacting usability.

Final Thoughts

The "Canteen ‑ Deposits and Fees" app appears to be a valuable tool when it functions correctly, offering automation and customization for deposit and fee management on Shopify. However, its inconsistent reliability and some technical drawbacks prevent it from being universally recommended. Merchants experiencing success with the app often credit its support team for their positive experiences, while others have opted to seek alternatives due to unresolved issues.

DiCarlo

Jan 13, 2025 on Shopify

Canteen App has solved our problem of automatically applying deposit fees. A Key feature is that it works on Shopify POS and automatically applies the deposit fee when the product is scanned into the register.

Re-pot market

Jan 12, 2025 on Shopify

We are using this app for the last 3 years and it is perfect for what we need. Also, when we had some problems in this time, the support always has given us a quick solution!!! I recommen it 100%

Fizz Bottle Shop

Dec 12, 2024 on Shopify

App works great and customer service/troubleshooting was friendly and efficient.

PIRANJAS - Spirituosen & Feine Kost

Nov 10, 2024 on Shopify

Andrew's Cheese Shop

Nov 05, 2024 on Shopify

The support team has been so amazing with helping us implement a pretty complicated staff gratuity service fee situation. The app wasn’t working how we needed it to at first but the support team responded immediately with solutions, ideas and even built some of the fees themselves to get it working how we envisioned. Thankful for this super dedicated team that got everything working for us.

Chuck Levin's Washington Music Center

Sep 15, 2024 on Shopify

The app does what it says and the developer is fast to respond with good solutions. Several different ways to use the app to help customers.

Vplab Nutrition & Vitamins

Sep 09, 2024 on Shopify

Great app and super responsive support, everything went smoothly with installing!

Pacific Power Batteries

Sep 05, 2024 on Shopify

Wonderful, fast customer service!

Tofino Ucluelet Culinary Guild

Sep 05, 2024 on Shopify

This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost. The app support is fantastic and very responsive. 10/10 recommend!

Battery Roadie

Aug 02, 2023 on Shopify

We use this to tie environmental fees to products, overall works well. Had a few issues before th Without this our site wouldn't work.

Hell On Wheels Performance Ltd.

May 30, 2023 on Shopify

We have uninstalled this app. We've had multiple issues with fees not being applied at checkout. Most recently, fee rules have been deleting themselves without explanation. Our biggest issue was poor customer support, they have not fixed the issue or gotten back to us. Now looking into other similar apps...

Boochcraft

May 23, 2023 on Shopify

App works just as we need it to and customer service is quick!

JPM Parts - Restaurant Equipment Replacement Parts

Mar 29, 2021 on Shopify

Support was very quick to accommodate to our unique parameters. The app works very well and doesn't allow the customer to evade the fees. I tried multiple apps before Canteen and every one of them didn't make the cut. Great job Sasquatch.