What Merchants Think

The "Canteen ‑ Deposits and Fees" app receives mixed feedback from merchants. While many appreciate its ability to automate fee application, others find its reliability inconsistent and have experienced technical issues. Customer support is generally praised for being responsive and helpful, although some users have raised concerns about the app's performance over time.

Key Strengths

• Effective integration with Shopify POS for automatic fee applications.
• Facilitates the process of adding and managing deposit fees.
• Highly responsive and supportive customer service team.
• Versatile functionalities that offer multiple ways to approach fee management.

Common Concerns

• Occasional app glitches, such as issues with the Close button and product variant limitations.
• Intermittent reliability issues, including fees not applying consistently.
• Technical difficulties, like certain rules not functioning and random product categorizations.
• Some users find the pricing model less cost-effective for lower volume sellers.
• Recent updates have reportedly led to additional problems, negatively impacting usability.

Final Thoughts

The "Canteen ‑ Deposits and Fees" app appears to be a valuable tool when it functions correctly, offering automation and customization for deposit and fee management on Shopify. However, its inconsistent reliability and some technical drawbacks prevent it from being universally recommended. Merchants experiencing success with the app often credit its support team for their positive experiences, while others have opted to seek alternatives due to unresolved issues.