Reviews: Canteen ‑ Deposits and Fees

Customer reviews: Canteen ‑ Deposits and Fees

Reviews (45)

Overall rating

4.2

5

13
4

2
3

1
2

3
1

1

What Merchants Think

The "Canteen ‑ Deposits and Fees" app receives mixed feedback from merchants. While many appreciate its ability to automate fee application, others find its reliability inconsistent and have experienced technical issues. Customer support is generally praised for being responsive and helpful, although some users have raised concerns about the app's performance over time.

Key Strengths

Effective integration with Shopify POS for automatic fee applications.
Facilitates the process of adding and managing deposit fees.
Highly responsive and supportive customer service team.
Versatile functionalities that offer multiple ways to approach fee management.

Common Concerns

Occasional app glitches, such as issues with the Close button and product variant limitations.
Intermittent reliability issues, including fees not applying consistently.
Technical difficulties, like certain rules not functioning and random product categorizations.
Some users find the pricing model less cost-effective for lower volume sellers.
Recent updates have reportedly led to additional problems, negatively impacting usability.

Final Thoughts

The "Canteen ‑ Deposits and Fees" app appears to be a valuable tool when it functions correctly, offering automation and customization for deposit and fee management on Shopify. However, its inconsistent reliability and some technical drawbacks prevent it from being universally recommended. Merchants experiencing success with the app often credit its support team for their positive experiences, while others have opted to seek alternatives due to unresolved issues.

Unboxed Market

Jan 14, 2025 on Shopify

Responsive customer service, helped us through some early glitches where fees weren't linking correctly. Smooth sailing since then. Linking different deposits/fees for different sized options cannot be done with product variants. You must create independent products and link deposits/fees to each item.

Byrd's Filling Station

Apr 25, 2024 on Shopify

Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would! The only negatives: 1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while. 2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).