CallFlows ‑ AI Phone Agent

Develop by Shopify

$39-$349

/ Month

14 Days Free Trial

"Automated multilingual phone support for Shopify, enhancing customer service efficiency."

Multilingual responses

Live data integration

Automated phone support

Handles concurrent calls

Call transcript logging

Smart call routing

About CallFlows ‑ AI Phone Agent

Launched May 05, 2025

Built by Shopify

Address

53 Frith Street, Soho, London, ENG, W1D 4SH, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI phone support. Your store’s phone line, answered 24/7 in 50+ languages. No coding necessary.

CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, reads your shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc. It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin. Use the provided local number or forward your existing line. Live demo on our website.

Realtime human-like conversation generated from your store's live data
Order status, product info, policies, placing an order, exchanges, cancellation
Handles multiple simultaneous inbound calls, transcript and recording for each
Smart call routing to human agents if needed
Audio recordings, transcripts, call analytics, custom behavior you define

Pros

Automated multilingual support enhances customer service efficiency.
AI agent greets and responds to callers in their language, improving user experience.
Supports concurrent calls, preventing call overload during busy periods.
Provides real-time voice responses based on live order and inventory data.
Efficient handling of common inquiries, such as order status and refund policies.
Smart call routing to human agents when complex issues arise.
Transcripts of calls are logged in the admin, allowing for review and auditing.
Potential for cost savings on payroll through automation.
Compliance with GDPR/AI Act and CCPA for voice data practices ensures data privacy.

Cons

May require initial setup and configuration to integrate with existing systems.
Limited handling of highly complex or nuanced customer inquiries that require human judgment.
Potential language translation inaccuracies in multilingual support.

Top Helpful Reviews

Invitation House

Aug 28, 2025 on Shopify

We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!

Easy Click

Aug 28, 2025 on Shopify

Amazing customer service support from Nick, thank you!! We were having trouble with the agent not following our instructions precisely and Nick patiently explained and helped me configure it properly. It was a silly mistake on my end but it got resolved quickly and the agent now operates the way we need it. Thank you Nick!

Tech Shop

Aug 27, 2025 on Shopify

Straightforward, but UI can be more modern. The agent is highly customizable, we added all promotions in the Goals configuration and we already see an increase in sales for the items promoted.

Rare Gem

Aug 26, 2025 on Shopify

I had some questions and reached out to them. Never have seen such fast support for an app! Thank you

Valvique

Aug 09, 2025 on Shopify

Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support

NOVA DISTRIBUTORS

Aug 05, 2025 on Shopify

Initially we thought it could be very expensive when we saw charging by the minute but based on the stats and the calculations we did, we will cut about 40% of support costs in the next 3 months. Those AI-driven insights are like having a conversation auditor on staff—absolutely invaluable.

Hazie

Aug 05, 2025 on Shopify

Marta from their Product team reached out asking for feedback about app quality. After discussing some nice to have features like file uploads, timeframe configs, etc, she told me that some of these items are already on their Roadmap! They are actively developing new stuff. Phone calls have been a pain point for us for too long and this app is on the right track to solve it. Thank you!

ARVON APPAREL

Aug 03, 2025 on Shopify

The app needs improvement on the agent setup process because we did not understand fully what was required so we had to reach out to support for clarification. The service is legit, we just started using it and seems it handles properly the phone calls. We are monitoring the call transcriptions which is a very nice feature!