We are a Shopify merchant and have been using Callflows as our AI phone customer service solution. The setup is straightforward, and the call flow logic is very flexible, making it easy to guide customers through order verification, issue collection, and handoff to human support when needed.

What impressed us most is how customizable it is. We added specific instructions for the agent, custom greetings, etc. The accuracy of answers is actually sometimes even better than human agents. The analytics dashboard is a nice bonus — lots of insights we didn’t have before.

We added Call Flows AI mainly to stop the endless missed calls… but it ended up doing much more. Customers actually compliment the “agent” because it sounds so natural. We've seen fewer abandoned carts now... Worth every penny.

Setup time is very quick. The agent skills are amazing, they basically cover almost any topic a customer may call about. We had special requests for agent behavior and support team guided us how to achieve them.

We use it a bit differently - not only as a support service but also configured it to collect info for each call which helps us later wuth the marketing and pushing new sales opportunities. Saved us a ton of work hours. Much appreciated!

Amazing customer service support from Nick, thank you!! We were having trouble with the agent not following our instructions precisely and Nick patiently explained and helped me configure it properly. It was a silly mistake on my end but it got resolved quickly and the agent now operates the way we need it. Thank you Nick!

Straightforward, but UI can be more modern. The agent is highly customizable, we added all promotions in the Goals configuration and we already see an increase in sales for the items promoted.

I had some questions and reached out to them. Never have seen such fast support for an app! Thank you

Finally a simple solution for repetitive calls. Honestly, every app is pushing integrations, features that you will never use, instead of just handling phone calls for the store… Thanks to that, my team now has more time for marketing than support

Initially we thought it could be very expensive when we saw charging by the minute but based on the stats and the calculations we did, we will cut about 40% of support costs in the next 3 months. Those AI-driven insights are like having a conversation auditor on staff—absolutely invaluable.