Reviews: Kitenzo ‑ Full Page Bundles

Customer reviews: Kitenzo ‑ Full Page Bundles

Reviews (360)

Overall rating

4.4

5

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What Merchants Think

The "Kitenzo ‑ Full Page Bundles" app generally receives positive feedback from merchants, particularly praising its ease of use, functionality, and exceptional customer service. While users frequently appreciate the app's capabilities and the support team's responsiveness in resolving issues, some have encountered technical difficulties that marred their experience.

Key Strengths

Intuitive and user-friendly interface
Wide range of customization options
Exceptional customer service, often praised for prompt responses and helpfulness
Versatile functionalities that cater to diverse business needs
Effective onboarding and support in resolving theme-related issues

Common Concerns

Intermittent issues with bundles not adding to cart or incorrect pricing
Occasional difficulty in receiving timely support for complex issues
Technical glitches post-updates affecting functionality
Lack of response for certain technical support requests

Final Thoughts

Overall, "Kitenzo ‑ Full Page Bundles" is a robust app valued for its usability and strong customer support. While the majority of users report positive experiences, acknowledging the app's beneficial features and responsive support team, some have faced issues that suggest the app could improve in technical reliability and speed of support response for complex issues. The app remains a recommended solution for businesses looking to enhance their bundling capabilities with reliable support.

Jessicurl

Apr 29, 2024 on Shopify

Working with the team at Bundle Builder has been an amazing experience. They are knowledgeable, helpful, and have gone above and beyond for our company to provide an experience our customers desperately wanted. Not only have they been able to guide us through their app, and make adjustments that would better suite us, but they were also able to work with us on pricing. They've been a huge help at every step of the way! We highly recommend working with this attentive team!

Believe Athletics

Apr 10, 2024 on Shopify

I had a problem with my theme and they solved it for me. It works flawlessly and the customer service is 5-star.

Exit Planning Institute

Feb 01, 2024 on Shopify

App keeps charging customers the wrong price at checkout. Seemingly at random, the app will not charge customers the correct price based on what they selected. And we're unable to recreate the issue on our end to try and resolve it. Support has been very slow to respond.

Heidi's Heavenly Cookies

Jan 30, 2024 on Shopify

Customer service is top notch! Natalie and Rhys have been excellent to work with to get the issues resolved with fixing our Bundle. It did not work with discounts and Shop Pay. Turns out it is a Shopify internal issue and we are still waiting on them. Natalie and Rhys also updated our theme and it works and looks so much better than before on our website! Very happy with our experience!

KickBox India

Jan 08, 2024 on Shopify

bundle keeps making clones of itself and getting activated on the website. have tried to get in touch with the company but they havent responded either.