Reviews: Kitenzo ‑ Full Page Bundles

Customer reviews: Kitenzo ‑ Full Page Bundles

Reviews (360)

Overall rating

4.4

5

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What Merchants Think

The "Kitenzo ‑ Full Page Bundles" app generally receives positive feedback from merchants, particularly praising its ease of use, functionality, and exceptional customer service. While users frequently appreciate the app's capabilities and the support team's responsiveness in resolving issues, some have encountered technical difficulties that marred their experience.

Key Strengths

Intuitive and user-friendly interface
Wide range of customization options
Exceptional customer service, often praised for prompt responses and helpfulness
Versatile functionalities that cater to diverse business needs
Effective onboarding and support in resolving theme-related issues

Common Concerns

Intermittent issues with bundles not adding to cart or incorrect pricing
Occasional difficulty in receiving timely support for complex issues
Technical glitches post-updates affecting functionality
Lack of response for certain technical support requests

Final Thoughts

Overall, "Kitenzo ‑ Full Page Bundles" is a robust app valued for its usability and strong customer support. While the majority of users report positive experiences, acknowledging the app's beneficial features and responsive support team, some have faced issues that suggest the app could improve in technical reliability and speed of support response for complex issues. The app remains a recommended solution for businesses looking to enhance their bundling capabilities with reliable support.

HERBAN BODY CARE

Dec 17, 2024 on Shopify

We found this app very useful at first, but as of late our customers have been unable to add any bundles to their cart. Support hasn't been especially helpful, especially since they answer once a day, and even if you give them a detailed description of the problem, they don't seem to have a huge interest in resolving it unfortunately, the best we got was 'well it works on my end'. We used them for probably a year or so with no problems, but due to bugs we will be heading elsewhere.

The Original Lolly Store

Sep 06, 2024 on Shopify

I have tried getting onto support with no success. The app has been updated and no longer works on my store to show line item properties on the admin end. Looks good from the customer end, but once the bundles are built, my team has no idea what is actually IN the bundle. There is no support or troubleshooting available on their website to address this issue. As a paying customer, it is just unacceptable...