Customer reviews: Brightpearl by Sage

<h3>What Merchants Think</h3> <p>Brightpearl by Sage generally receives positive feedback for its integration capabilities and efficiency improvements. Merchants appreciate its seamless connection with Shopify, which simplifies order management and enhances operational workflows. However, some customers have experienced challenges, particularly with the complexity of the initial setup and system functionality.</p> <h3>Key Strengths</h3> <ul> <li>Strong integration with Shopify for order and stock management.</li> <li>Ease of app setup and updates with minimal development required.</li> <li>Comprehensive support, including effective problem resolution and audit logging.</li> <li>Cloud accessibility facilitates team collaboration and reporting.</li> <li>Enhancements in stock control and operational efficiency over time.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complex setup process which can be challenging for some users.</li> <li>Difficulties in downloading and handling large data volumes for reporting.</li> <li>Frustration over perceived misleading advertising and product complexity.</li> <li>System stability issues, such as occasional crashes.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, Brightpearl by Sage is well-received for its robust integration with Shopify and the operational benefits it brings to merchants. Though some users have faced initial setup difficulties and system stability issues, the app is praised for improving efficiency in stock management and providing valuable support. Its suitability for businesses requiring seamless multi-channel operations makes it a recommended solution, especially for those willing to invest time in the initial setup process.</p>

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Reviews (40)

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What Merchants Think

Brightpearl by Sage generally receives positive feedback for its integration capabilities and efficiency improvements. Merchants appreciate its seamless connection with Shopify, which simplifies order management and enhances operational workflows. However, some customers have experienced challenges, particularly with the complexity of the initial setup and system functionality.

Key Strengths

Strong integration with Shopify for order and stock management.
Ease of app setup and updates with minimal development required.
Comprehensive support, including effective problem resolution and audit logging.
Cloud accessibility facilitates team collaboration and reporting.
Enhancements in stock control and operational efficiency over time.

Common Concerns

Complex setup process which can be challenging for some users.
Difficulties in downloading and handling large data volumes for reporting.
Frustration over perceived misleading advertising and product complexity.
System stability issues, such as occasional crashes.

Final Thoughts

Overall, Brightpearl by Sage is well-received for its robust integration with Shopify and the operational benefits it brings to merchants. Though some users have faced initial setup difficulties and system stability issues, the app is praised for improving efficiency in stock management and providing valuable support. Its suitability for businesses requiring seamless multi-channel operations makes it a recommended solution, especially for those willing to invest time in the initial setup process.

Needlepoint.Com

Mar 06, 2025 on Shopify

We signed on with Brightpearl over 3 years ago before they were acquired by Sage. We've been overall very happy with Brightpearl. We have multiple brands, two warehouse locations, and various sales channels where we sell our products, which results in complex order workflows at times. Brightpearl's automation rules have been a huge help to us in letting us configure how orders flow through the system. Brightpearl has allowed us to better manage our inventory and centralize reporting for all of our sales channels. I do think there could be some improvement made to the integration with Shopify but it's not a deal breaker for us. For example, your products have to be built separately in each system instead of having the ability to build a product in one system and have it transfer over to the other. There also isn't a good workflow for making order edits in Shopify and having that transfer over to Brightpearl. The product improvements seem to have slowed down since Sage's acquisition but we are hopeful to see more improvements coming soon!

ForeFront Golf

Jan 15, 2025 on Shopify

We have been working with Brightpearl since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites.