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Customer reviews: Branded SMS Pakistan

Reviews (51)

Overall rating
5

What Merchants Think

Merchants generally have a very positive view of "Branded SMS Pakistan," praising its efficiency, reliability, and significant impact on business communications and marketing efforts. Many appreciate the interface for its ease of use and automation features that aid in effective communications with their customers. The service is noted for its strong customer support, which is frequently mentioned as being responsive and helpful.

Key Strengths

  • Excellent customer support and guidance, frequently mentioned as a highlight.
  • Reliable and efficient service with a high delivery rate for SMS and calls.
  • Ease of use with an intuitive interface.
  • Automated features that reduce manual processes, such as order confirmations and notifications.
  • Effective marketing tool with high open rates and cost-effectiveness.
  • Business integration and communication enhancements.

Common Concerns

  • Issues with subscription fee increase without prior notice.
  • Reported instances of poor customer handling in billing disputes.
  • Need for more flexible pricing options.
  • Desire for additional free tools, such as plugins, for platforms like WordPress.

Final Thoughts

"Branded SMS Pakistan" is highly recommended by merchants for its robust feature set and reliable performance in enhancing brand communication through SMS and call services. While the app seems to excel in customer support and service delivery, a few isolated concerns regarding pricing and subscription management may need addressing. Overall, it remains a strong tool for any business seeking effective SMS marketing solutions.

Reanapk

Apr 29, 2025  on Shopify

I’ve been using this SMS service for almost a year now for my Shopify store, and it has been excellent. Their support team is also fantastic—always quick to respond and very helpful.

Mak Fashion

Apr 28, 2025  on Shopify

I'm using a branded SMS service for my Shopify store and I'm extremely satisfied with the results. The platform is easy to use, messages are delivered quickly, and it has helped me connect with my customers more effectively. I've seen a noticeable improvement in engagement and sales. Highly recommend it to anyone looking to build a stronger relationship with their customers!

Cotton Leaf

Apr 25, 2025  on Shopify

We have been using this app for over a year now. It's very useful to be connected to your customers on every step. Upon fulfilment and booking with a courier our customers receive a message. And there a lot more ways you can stay connected to your customers and inform them about latest updates automatically by just installing and setting up this app. Really helpful.

MeriumPervaiz

Apr 24, 2025  on Shopify

Branded SMS Pakistan has truly revolutionized the way businesses communicate with their customers. Their services are not only user-friendly but also incredibly effective in delivering messages with a personal touch. One of the standout features of Branded SMS Pakistan is their commitment to reliability. Messages are delivered promptly and the system is easy to navigate, making it accessible for businesses of all sizes. The ability to customize messages with the company’s branding adds a professional edge that enhances brand visibility and recognition. Moreover, the customer support team is exceptional. They are responsive and helpful, providing assistance whenever needed, which is a huge plus for businesses that may be new to SMS marketing. The pricing is also quite competitive, making it a great investment for businesses looking to expand their reach without breaking the bank. From promotions to notifications, Branded SMS Pakistan covers all aspects of bulk messaging effectively. Overall, I highly recommend Branded SMS Pakistan for any business looking to improve their customer communication and engagement. Their combination of reliability, professionalism, and excellent support sets them apart in the market.

SuperCart.pk

Apr 22, 2025  on Shopify

I've been using this SMS service for almost a year now for my Shopify store, and it’s been a total game-changer for my business. From day one, the setup was smooth and integration with Shopify was seamless. The support team has also been excellent—quick to respond, helpful, and always ready to offer advice on how to optimize my campaigns. It’s clear they really care about their users’ success.

Techmanistan

Apr 22, 2025  on Shopify

Robocall feature of Branded SMS has done wonders to automate our order verification process and has considerably reduced our RTOs and saved a lot of time of our customer support team. Their team is very supportive and responds to any queries in a very quick fashion.

The Cut Price

Apr 17, 2025  on Shopify

Branded SMS Pakistan has been great for automatic COD order verification through robo calls. It's quick, efficient, and helps reduce fake orders, saving time and improving delivery success. Highly recommended!

THE ELYSIAN

Apr 17, 2025  on Shopify

We highly recommend this app to all brand owners. This app will reduce your burden for order confirmation by 70%. A very useful app and very very supportive staff.

Kef

Apr 15, 2025  on Shopify

I have been using this app for more than a year. Very useful service to reduce return ratio and get customer feedback. Highly recommended

DAFFO

Apr 09, 2025  on Shopify

Using services of branded SMS Pakistan from a while and honestly speaking quality of their service is just this much good that i am not a person who give riviews but this service made me this much happy that i am writing this. Specially its auto robo call feature has almost made my confirmation call work hassle free for which i was just planning to hire a dedicated CSR that too in this much low budget ! Thank you Branded SMS Pakistan !

Borsa

Apr 09, 2025  on Shopify

They are offering high quality services to grow your brand & one thing to mention they respond to customer queries very quickly.

TrendTote

Mar 13, 2025  on Shopify

This app could have been great. The functionality is decent. However, any potential benefit was completely overshadowed by the worst customer service experience I've encountered. Specifically, dealing with them was a nightmare. "Customer service" is a misnomer in this case. Expect delays, misinformation, and a general disregard for your time. If you value your sanity, steer clear. I've uninstalled the app and will be seeking a competitor. It's a shame, really, because the app itself isn't terrible. But one incompetent representative can ruin everything. Don't waste your time & Money.. I already did and Uninstalled the App.

Caveman Organics

Nov 18, 2024  on Shopify

Branded SMS Pakistan has been fantastic for our Shopify SMS marketing needs. The service is fast, reliable, and incredibly effective in reaching our customers. A special thanks to Kamran Sahab for his exceptional support and dedication—his guidance made the entire process smooth and hassle-free. Highly recommend their service!

7degree

Oct 20, 2024  on Shopify

They are providing most amazing services that helps to grow your brand & one of the best customer services.

Elva

Oct 02, 2024  on Shopify

Have been using the app for some time now and we were able to increase our delivery ratio as the customers were able to receive automated calls instantly once the order was placed.

The Fragrance Square

Oct 01, 2024  on Shopify

Great App to send automated SMS, and order confirmation calls. Have had a great experience working with them for almost a year. Customer support is highly responsive and very co-operative.

Hijabjeez

Sep 26, 2024  on Shopify

The SMS service is very beneficial! I receive updates and notifications immediately, which is quite convenient for me. It helps me stay informed about the status of my orders!

Perky labels

Sep 25, 2024  on Shopify

Been using branded sms from last 5 months and it works fabulous. Plays a very good role in order confirmation. Also the return rate gradually decreases.

sundaybazar

Sep 24, 2024  on Shopify

We have been using Branded SMS Pakistan for SMS marketing, order confirmations, and call services, and the experience has been fantastic. Their service is reliable, efficient, and has significantly helped streamline our business communications. The delivery rate is excellent, and the support team is always responsive and helpful. Highly recommend them to anyone looking for a trustworthy SMS and call service provider in Pakistan.

Velorà

Sep 24, 2024  on Shopify

Branded SMS services are a powerful marketing tool for businesses in Pakistan, allowing them to send personalized messages with their brand name as the sender ID. These services are cost-effective, have high open rates, and offer wide reach due to the country's high mobile penetration. Key benefits include mass messaging, targeted campaigns, and real-time analytics. They’re ideal for promotions, customer updates, and transactional messages. However, businesses must ensure they have customer consent and keep messages concise due to the 160-character limit. Overall, it's a highly efficient way to boost brand visibility.

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