What Merchants Think

The "Negate ‑ Bot Protection" app generally receives commendations for its effectiveness in blocking bot traffic and cleaning up store analytics. Many merchants appreciate the improved security and value the app provides, though there are some who have highlighted concerns regarding billing practices and the app's communication.

Key Strengths

• Effectiveness in blocking bots and reducing fake traffic spikes.
• Improved accuracy of analytics by filtering out bot-induced noise.
• Responsive and helpful customer service, with specific commendations for individual staff members like Taylor.
• Custom solutions and coding assistance for tailored user needs.
• Seamless integration with Shopify stores.

Common Concerns

• Issues with app functionality lapsing without clear communication or support.
• Complaints about unclear billing practices, particularly regarding API request limits and associated charges.
• Concerns about the accuracy of claimed money savings and insufficient clarification from support.
• Perception of slow or inadequate initial customer support responses.

Final Thoughts

Overall, "Negate ‑ Bot Protection" is seen as a valuable tool for online merchants looking to secure their stores from bot traffic. While it garners positive feedback for its functionality and customer support, potential users should be mindful of the app's billing mechanics and ensure they have the necessary insight into its cost structure and functionalities.