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Customer reviews: BTA Appointment Booking App

Reviews (344)

Overall rating
4.8

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

My Keeper

Jul 29, 2024  on Shopify

This app is perfect for my needs & support is so quick via their chat section. They're super helpful. :)

M.I.Y Candle Co.

Jul 28, 2024  on Shopify

Customer service agent De Angelo was very helpful with helping me to resolve my issue. Thank you for a great experience and amazing customer service!

The 108

Jul 24, 2024  on Shopify

We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!

The Crafty Kit

Jul 22, 2024  on Shopify

BTA Help ticket agents never fail to assist me! It's so great to have fast communication when I need it most - it also makes my job easier. Highly recommend.

Dive Team - Cape Town

Jul 21, 2024  on Shopify

Great app, great support! D'Angelo has help me twice and does so with a smile!

magic-tingwick

Jul 17, 2024  on Shopify

Vacation House Linen & Towel Rentals

Jul 16, 2024  on Shopify

I have been using BTA for years. It works well and their support team is quick, responsive and has always resolved any issues, which there have been few of.

Minnie May Closet

Jul 15, 2024  on Shopify

Outstanding service, we run our business via BTA and they always assist our requirements. Very responsive on chat also. Happy customer.

Loc'Kids

Jul 14, 2024  on Shopify

Excelente aplicacion para el alquiler de material, el servicio cliente es optimo. El chat disponible permite de solucionar o de responder rapidamente a cualquier problema que tengamos. Muchas gracias

Just Ballet

Jul 09, 2024  on Shopify

Great product and customer support has been amazing. D'Angelo patiently took me through the installation process and answered all of my questions. Highly recommend.

Stewart Brewing

Jul 08, 2024  on Shopify

Works great and the team are always quick to help us with anything we need.

North County Canine Training

Jul 04, 2024  on Shopify

The BTA staff always do their best to help us and we often have solutions to issues within a few minutes if not hours. We have tried many different applications for booking services through Shopify and can say that BTA has served our store the best out of all of them. Thank you for everything you do.

Discover Gran Canaria

Jul 02, 2024  on Shopify

Applicazione fantastica: facile, intuitiva e con un supporto meraviglioso. Consigliatissima +++++

Rent & Renew

Jul 01, 2024  on Shopify

Our site has not launched yet, but the support in getting it there has been fantastic. Other providers pretend to offer the vital functions that this app actually offers. Will feedback more as we progress.

Only Designer Hire

Jun 27, 2024  on Shopify

The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend

Relais Plein Air

Jun 26, 2024  on Shopify

Even though the app is not always straightforward, help desk is great, fast answers and great answers, which makes it a great solution for our rental and outdoors activities shop. Special thanks to D'Angelo and Jao for their support.

Whiskers N Paws

Jun 24, 2024  on Shopify

We have been using BookThatApp for 5 years for scheduling our pet services and we are very happy with it. The app is feature-rich and supports easy customization through snippets, allowing us to present the booking feature on our website to suit various use cases. The support team is very responsive and top-notch. We look forward to more features and enhanced stability under their new management.

haebom

Jun 24, 2024  on Shopify

Our requirements were pretty demanding, and BTA was the only app that met most of them. With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.

Ethos Studios

Jun 24, 2024  on Shopify

They have an outstanding customer service. I really appreciate the support I received from Joao R. He's so good! He solved my issue really quick. Highly recommended app!!!

Chestnut Ridge Sewing

Jun 23, 2024  on Shopify

I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!

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