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Customer reviews: BOLD Subscriptions App

Develop by Shopify

Reviews (373)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

6666 Equine Supplements

Jul 24, 2025  on Shopify

Teshuah Tea and Coffee Company

Jul 18, 2025  on Shopify

Bhumi did a good job helping me rectify an issue

Smarter VITA

Jun 26, 2025  on Shopify

Handmade Soap Club

Jun 25, 2025  on Shopify

I have been using Bold for over 5 years. Always great customer service and technology. Thank you for allowing me to run my business seamlessly!

The Coffeeworks

Jun 23, 2025  on Shopify

Great company with amazing customer support. Shout out to Chandan and Daniel especially for helping us with all of our queries weekly, as well as the product team ( Paul and Art) for always giving us great advice on how to provide an excellent subscription experience for our customers.

GoodSport®

Jun 23, 2025  on Shopify

Daniel P was so helpful and patient! Our conversation wasn't short and he stayed with me until every issue was solved. Thank you so much for the great customer service! I will be sure to share with friends in the industry.

Radiant Face 18

Jun 19, 2025  on Shopify

I have been using bold for seven years now. Their customer service is number one and they are one of the most ethical companies I have ever worked with. I made an error in keeping two versions of the app going and being charged twice.Even though this was my fault (they had notified me to uninstall the old version, but I did not follow the directions), they refunded my money. Oh, and did I mention that the subscription app works flawlessly? I highly recommend.

SANE:MD

Jun 11, 2025  on Shopify

Chintak was great - knowledgeable and quick!

Think Crucial

Jun 07, 2025  on Shopify

Daniel is a great guy :)

Sugar + Spoon Caramels

May 30, 2025  on Shopify

I needed help with a Bulk Update for my Caramel Club, Chintak was very helpful and professional! Was able to update everything very easily.

Canyon Hollow Decor

May 29, 2025  on Shopify

Daniel, the agent that assisted me, quickly resolved my issue and was very helpful!!

Gordon Street Coffee

May 28, 2025  on Shopify

Support for Daniel was great so thanks again for your help.

Super Living Today

May 14, 2025  on Shopify

Absolutely wonderful customer service

Branch and Vines

May 08, 2025  on Shopify

Love this APP and the customer service is quick and efficient.

Bodo's Yum Yums

Apr 30, 2025  on Shopify

Great app. Customer service is top notch! Navdeep was one who fixed an issue in literally 5 minutes by adding some code. Excellent customers service to go along with excellent app.

Sambrosa

Apr 10, 2025  on Shopify

The app itself offers all the features we need to provide our customers with the best subscription offer. Besides the quality of the app, I am very satisfied with the customer service and all the support i received. I am not the most technical but was able to set up bold and the offers by myself and where needed the bold team was there for me. Highly recommend if you are looking for an improved subscription experience for your customers.

Killians Workshop

Apr 09, 2025  on Shopify

NuVision Health Center

Apr 07, 2025  on Shopify

Easy way to improve monthly sales - offer a subscription option! Their support staff was very helpful in implementing this into our store. Highly recommend.

Epiphany Coffee Co

Apr 07, 2025  on Shopify

Bold subscription service is so ideal for my wholesale coffee roasting business that provide drop shipping directly to online customers. I love that I could do the "subscribe and save" option for any item, giving my customers the freedom to subscribe to get any product they want with a little of the top.

RefluxRaft

Apr 02, 2025  on Shopify

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