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Customer reviews: BOLD Subscriptions App

Develop by BOLD

Reviews (349)

Overall rating
4.4

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

The Comfy Nest with Grace

Mar 21, 2025  on Shopify

fast and efficient

Global Dental Shop

Mar 20, 2025  on Shopify

Sharpside Consulting

Mar 03, 2025  on Shopify

No one was helpful EXCEPT for Irfan. he was the ONLY person who helped me. The rest were worthless. Irfan accessed my problem, asked the right questions, and ensured that he fixed it. He did not put the issue off on other providers like Cody. Thank you Irfan!!!!

FireCreek Snacks

Feb 27, 2025  on Shopify

Evan and Irfan and the Bold Team is AMAZING. They were with me every step of the way. Thank you!

Teaspressa

Feb 25, 2025  on Shopify

The team is always helpful when I need assistance. Daniel even followed up after our chat was done. Much appreciated!

Natural Force

Feb 25, 2025  on Shopify

dupuytrensco

Feb 20, 2025  on Shopify

Navdeep helped me solve my issue swiftly.

Original Hemp

Feb 18, 2025  on Shopify

Cody was incredibly fast, efficient, and knowledgeable. I had been struggling with migration for what felt like forever, and Cody made the process so much easier. My only regret is not reaching out sooner!

Holafly Plans

Feb 17, 2025  on Shopify

GuttButt

Feb 13, 2025  on Shopify

I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me. PS Ifran from the team is amazing!

Mr. Papou's

Feb 12, 2025  on Shopify

Great experience so far! Daniel was great in helping me resolve a few subscription issues!

Singer Farm Naturals

Feb 11, 2025  on Shopify

Irfan has helped me out more than once. Getting good customer support is so important to us.

Bricker Labs

Feb 06, 2025  on Shopify

I was having a pricing issue with the bulk update feature on the app. I reached out to Bhumi and they quickly resolved the issue for me with simple, easy instructions. I always appreciate good customer service. Thanks Bhumi!

Rock Paper Shears

Jan 30, 2025  on Shopify

Thank you for being so responsive, Daniel!

SIN-MIN

Jan 27, 2025  on Shopify

The app is very easy to manage, both from the admin and customer vantages. We've been using it for 4+ years for our deodorants with no issues and almost immediate in app support for any issues you come across or questions you have. I recently had a question about an active subscription I have for a product that has no variants that I wanted to add a variant to but was worried it might disrupt the active subscriptions. Chintak was able to test different ways of solving the issues on a test store and I went from realizing a potential problem to having a solution in under 10 minutes on the help chat.

Blume Haus Fine Flowers

Jan 16, 2025  on Shopify

Chintak Pandya provided me quick and very accurate solutions to the issue I was having and was super patient and stayed with me while I had to pause talking to him and help a customer!

My Brother's Cup

Jan 15, 2025  on Shopify

Chintak has been very helpful, prompt and willing to assist in my needs!

LB's HOME GOODS

Jan 09, 2025  on Shopify

Chaysen was awesome to work with! He met my expectations and beyond! If the whole team has a servant heart like him, Bold will surely excel with their company. Thank you for such a seamless experience and your willingness to help me migrate everything over and offer more services. Thank you.

Hay Box

Dec 22, 2024  on Shopify

Excellent support from Irfan today, thank you so much!

TriTails Premium Beef, LLC

Dec 16, 2024  on Shopify

I have enjoyed this app. The first version was a bit complex to set up, but now that they've updated everything, it seems to be working smoothly. There have been some hiccups, but every time I've reached out, the staff are always quick to respond and resolve issues. Thank you Chintak! You were a great help!

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