BOLD Subscriptions logo

Customer reviews: BOLD Subscriptions

Develop by BOLD

Reviews (445)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Lifetones

Oct 28, 2024  on Shopify

Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.

Thrasher Group

Oct 27, 2024  on Shopify

The migration process was very simple. The team stayed in communication and answered all of my questions. Appreciate the support and would recommend bold to other organizations.

Hawk Soap Co.

Oct 22, 2024  on Shopify

CHAYSEN was awesome to work with and did a great job! Hawk Soap Co.

QTforyou

Oct 21, 2024  on Shopify

The customer support team have made the Migration extremely easy for us. A big thank you to Krupa, Chase, Daniel P and Chaysen.

Café Mulé & Ironside Roasting Co.

Oct 20, 2024  on Shopify

This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address our questions.

Lagom Coffee

Oct 18, 2024  on Shopify

I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.

Healthkicks

Oct 14, 2024  on Shopify

Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all. Chintak is the reason you got a 5-star rating from me.

CASA Online store

Oct 14, 2024  on Shopify

We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout. Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time. This took all the pain away and in the end was a very simple process. Thanks to you both and your teams, we certainly appreciate your assistance.

Preferred Keto

Oct 10, 2024  on Shopify

Great app and excellent customer support! Thank you, Nicole!

oh hey

Oct 07, 2024  on Shopify

AMAZING Customer Support - Daniel was phenomenal and patient

BirdTricks

Oct 06, 2024  on Shopify

Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.

Sufficiency of Scripture Ministries

Oct 03, 2024  on Shopify

The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!

Oak Barn Beef

Oct 02, 2024  on Shopify

I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!

Savor Living

Oct 01, 2024  on Shopify

Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.

NewLife Vitamin Shop

Sep 22, 2024  on Shopify

BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.

Equithrive

Sep 18, 2024  on Shopify

Chintak was awesome! Helped me figure out the issue very easily!

Living Truth

Sep 16, 2024  on Shopify

It's helpful as you can resolve any issue with a live agent than AI immediately.

Fuzzy Loon Designs

Sep 10, 2024  on Shopify

We have used BOLD for YEARS and they have always been amazing and offer the best support. We have over 1,000 subscribers and they keep coming out with new features. On occasion we have a few gateway issues with payment processing, but they are always super quick to respond. Not only that our customs love how easy it is to sign up, change and edit their subscriptions. I HIGHLY recommend this app to anyone who is looking for a good subscription app for their business.

The Bean Shop

Sep 05, 2024  on Shopify

Excellent app and brilliant, fast support from the team. Special shoutout to Irfan, Chaysen & Evan. Thank you

Alcoholics Anonymous

Sep 03, 2024  on Shopify

This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2. Excellent!

Scroll to Top