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Customer reviews: BOLD Subscriptions App

Develop by BOLD

Reviews (349)

Overall rating
4.4

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Handmade Soap Club

Jun 25, 2025  on Shopify

I have been using Bold for over 5 years. Always great customer service and technology. Thank you for allowing me to run my business seamlessly!

The Coffeeworks

Jun 23, 2025  on Shopify

Great company with amazing customer support. Shout out to Chandan and Daniel especially for helping us with all of our queries weekly, as well as the product team ( Paul and Art) for always giving us great advice on how to provide an excellent subscription experience for our customers.

GoodSport®

Jun 23, 2025  on Shopify

Daniel P was so helpful and patient! Our conversation wasn't short and he stayed with me until every issue was solved. Thank you so much for the great customer service! I will be sure to share with friends in the industry.

Radiant Face 18

Jun 19, 2025  on Shopify

I have been using bold for seven years now. Their customer service is number one and they are one of the most ethical companies I have ever worked with. I made an error in keeping two versions of the app going and being charged twice.Even though this was my fault (they had notified me to uninstall the old version, but I did not follow the directions), they refunded my money. Oh, and did I mention that the subscription app works flawlessly? I highly recommend.

Sugar + Spoon Caramels

May 30, 2025  on Shopify

I needed help with a Bulk Update for my Caramel Club, Chintak was very helpful and professional! Was able to update everything very easily.

Bodo's Yum Yums

Apr 30, 2025  on Shopify

Great app. Customer service is top notch! Navdeep was one who fixed an issue in literally 5 minutes by adding some code. Excellent customers service to go along with excellent app.

Sambrosa

Apr 10, 2025  on Shopify

The app itself offers all the features we need to provide our customers with the best subscription offer. Besides the quality of the app, I am very satisfied with the customer service and all the support i received. I am not the most technical but was able to set up bold and the offers by myself and where needed the bold team was there for me. Highly recommend if you are looking for an improved subscription experience for your customers.

NuVision Health Center

Apr 07, 2025  on Shopify

Easy way to improve monthly sales - offer a subscription option! Their support staff was very helpful in implementing this into our store. Highly recommend.

Epiphany Coffee Co

Apr 07, 2025  on Shopify

Bold subscription service is so ideal for my wholesale coffee roasting business that provide drop shipping directly to online customers. I love that I could do the "subscribe and save" option for any item, giving my customers the freedom to subscribe to get any product they want with a little of the top.

Jesse's Teahouse

Apr 03, 2025  on Shopify

Bold App has limitiations that cause difficulties with our International Customers, but your Chat Representative, Daniel P., was very helpful in handling an issue with an international customer.

Merrifield Coffee Roasters

Apr 02, 2025  on Shopify

Chintak provides the most outstanding and quick customer service! I really appreciated the great help received!

The Scented Market

Mar 31, 2025  on Shopify

Bold has been a solid part of our ecomm stack. Appreciate the solid support, especially from Daniel.

The Compost Cooperative

Mar 10, 2025  on Shopify

They had great customer service! Bhumi helped me fix my problem very quickly and exactly how I wanted it

Sharpside Consulting

Mar 03, 2025  on Shopify

No one was helpful EXCEPT for Irfan. he was the ONLY person who helped me. The rest were worthless. Irfan accessed my problem, asked the right questions, and ensured that he fixed it. He did not put the issue off on other providers like Cody. Thank you Irfan!!!!

Creator Ad Market

Feb 26, 2025  on Shopify

Not useful and difficult to cancel. Can't effectively manage subscriptions. So their entire business model is based around customers forgetting about their app and leaving auto pay on.

Teaspressa

Feb 25, 2025  on Shopify

The team is always helpful when I need assistance. Daniel even followed up after our chat was done. Much appreciated!

Original Hemp

Feb 18, 2025  on Shopify

Cody was incredibly fast, efficient, and knowledgeable. I had been struggling with migration for what felt like forever, and Cody made the process so much easier. My only regret is not reaching out sooner!

GuttButt

Feb 13, 2025  on Shopify

I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me. PS Ifran from the team is amazing!

Bricker Labs

Feb 06, 2025  on Shopify

I was having a pricing issue with the bulk update feature on the app. I reached out to Bhumi and they quickly resolved the issue for me with simple, easy instructions. I always appreciate good customer service. Thanks Bhumi!

SIN-MIN

Jan 27, 2025  on Shopify

The app is very easy to manage, both from the admin and customer vantages. We've been using it for 4+ years for our deodorants with no issues and almost immediate in app support for any issues you come across or questions you have. I recently had a question about an active subscription I have for a product that has no variants that I wanted to add a variant to but was worried it might disrupt the active subscriptions. Chintak was able to test different ways of solving the issues on a test store and I went from realizing a potential problem to having a solution in under 10 minutes on the help chat.

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