Great App, great customer support - super helpful and friendly agents who take the time to understand what you need / want and help you customize the experience for your store. Highest recommendation!!!

The app was easy to get started with and did exactly what I needed. Louis was fast to respond and helped me right away with setting up some custom rules for a few urgent issues. He made it simple to block purchases on a few items I only sell in-store. There are lots of helpful features to clean up the checkout process, stop wrong orders, and make things easier for customers. Would recommend if you want more control over what happens at checkout.

Cam took great care of me. My issue was resolved immediately. Cam was very patient with me as I seemed to take all day in between customers. Excellent customer service!

Just started using the app. Ben from the helpdesk responded really quickly, and everything works for now.

Great app, free plan gives you a wide scope of rules unlike other apps, allowing you to see how they go and potentially implement more. Louis was quick to reply regarding my query too so happy with the support.

So far it seems to be working. The interface isn’t the most intuitive, and the wording is a bit odd. For example, I set up a rule to block checkout for orders with fewer than 10 items, but the option is labeled “Set Maximum Quantity.” I had to contact support because I couldn’t figure out why it wasn’t working (I was using the Set Minimum Quantity value, which on hindsight I still have no idea what that would do, now that I understand the settings.) Thankfully, support responded immediately and helped me understand the issue: the setting actually refers to the minimum number of items required to remove the restriction, which is what I wanted. The wording is just backwards. There’s definitely some stuff lost in translation. When I asked, the support rep mentioned she was in Vietnam (and then asked if I’ve heard of it, haha). She was very polite and solved my issue quickly. I’m using the free tier, so honestly, I can't really complain!

Very effective app for preventing unwanted orders or just customizing checkout procedures. Customer service was extremely fast to fix one (minor) issue I encountered.

There was a small issue with a rule I had created. Customer support responded quickly and helped me very well.

⭐⭐⭐⭐⭐ Tracy is a Rockstar! Tracy delivered outstanding tech support when we needed it most! She quickly identified and resolved our biggest fraud challenges in record time, putting our worries to rest. Her professionalism, expertise, and efficiency made the entire experience seamless. Huge shoutout to Tracy for her incredible support—we couldn’t have asked for better!

Super easy to fix issue, agent was quick and recognized the problem (which was my own mistake) immediately!