Bizrate Insights Reviews

Gather feedback. Gain powerful insight. Boost your business.

Unlimited surveys

Easy implementation

Collect customer feedback

Voice-of-customer surveys

360-degree shopper understanding

Vitalsigns dashboard

Unlimited invitations

About Bizrate Insights Reviews

Launched Nov 21, 2023

Built by Bizrate Insights

Email :

[email protected]

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Description

Collect customer feedback, including verified reviews, ratings, and core KPIs

With Bizrate Insights, you can launch voice-of-customer surveys that give you a 360-degree understanding of every shopper journey and each individual touchpoint. That includes site abandonment, point-of-purchase, post-fulfillment, and more. Then use our VitalSigns dashboard to review the data and spot new CX opportunities. Implementation is easy, no engineering team required. Plus, there are no limits on surveys or invitations.

Verified ratings & reviews: Automatically syndicated to Google, Yahoo and Bing
Customer feedback: Satisfaction data, trends, customer preferences, and NPS
Metrics & benchmarks: Drive sales, build loyalty, and track industry movement

Introduction Video

Pros

Allows the launch of voice-of-customer surveys that provide a 360-degree understanding of the shopper journey
Covers multiple touchpoints including site abandonment, point-of-purchase, and post-fulfillment
VitalSigns dashboard helps review the data and identify new customer experience (CX) opportunities
No engineering team required for implementation
No limits on surveys or invitations
Automatically syndicates verified ratings and reviews to Google, Yahoo, and Bing
Provides detailed customer feedback with satisfaction data, trends, preferences, and Net Promoter Score (NPS)
Helps drive sales, build loyalty, and track industry movement through metrics and benchmarks

Cons

The app description is provided twice without additional information, which may indicate redundant content or lack of thorough detailing
Potential users may require more detailed insights into specific features and user interface design
Limited information on the extent and depth of customization options for the surveys
No mention of customer support availability or responsiveness, which could be crucial for troubleshooting and guidance