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B: WhatsApp Chat, Abandon Cart logo

Customer reviews: B: WhatsApp Chat, Abandon Cart

Develop by Shopify

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (341)

Overall rating
4.8

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

Svarn Jewels

Jul 31, 2025  on Shopify

Absolutely loved working with Bitespeed! The innovation they bring to the table is unmatched, and the team's dedication is truly commendable. They go above and beyond to understand your business needs and deliver solutions that actually move the needle. Highly recommend!

Zilmor

Jul 31, 2025  on Shopify

We've been using Bitespeed for the past few months, and it has quickly become an essential part of our customer engagement strategy. Managing conversations across WhatsApp, Instagram, and Messenger is now seamless, allowing us to stay connected with our customers in real time through a single, intuitive platform. The interface is clean and user-friendly, which made onboarding effortless for our team. A special thanks to our point of contact, Rahul, whose ongoing support have made the entire experience smooth and productive. One of the standout features has been Bitespeed’s automation and AI Journey tool. Setting up automated flows for abandoned cart reminders, order updates, and welcome messages has been incredibly straightforward. The AI Journey feature, in particular, has helped us design personalized customer journeys with ease—boosting engagement and driving more conversions with minimal manual effort. The WhatsApp broadcast tool has also proven to be highly effective. The ability to segment and tailor messages to specific audiences has allowed us to engage customers in a much more targeted and meaningful way. Overall, Bitespeed has not only streamlined our communication channels but has also empowered us with tools that make customer engagement smarter and more impactful. We highly recommend it to any business looking to scale their D2C communication efficiently.

Fujifilm Instax

Jul 31, 2025  on Shopify

Bitespeed makes Whatsapp Marketing effortless, helping us to connect with our user base at the right moment with the right messages. Impressive capabilities, seemless AI flows that works like magic. Special Thanks to Ayush for the quick support.

ShakeHands

Jul 31, 2025  on Shopify

Incredible support and results with BiteSpeed! My experience working with the BiteSpeed team was fantastic. I first connected with Manav, who was very helpful and supportive in finalizing our deal. After that, Ayush took over and has been consistently proactive, helping us with the setup. But the support didn’t end there—Ayush went further by guiding us on creating effective WhatsApp journeys and optimising automation to expand our business. His strategic and practical insights made a real difference. Since adopting WhatsApp automation through BiteSpeed, we’ve seen significant growth in engagement and conversions. I highly recommend BiteSpeed to anyone aiming to use WhatsApp for their business—excellent product, great team, and exceptional support!

Aurawill

Jul 31, 2025  on Shopify

We've been using BiteSpeed for a while now, and it's made our WhatsApp and Instagram communication so much easier. Setting up automations for cart recovery, order updates, and support was quick and smooth. The dashboard is simple to use, and their support team is always helpful and responsive. We've seen a clear boost in customer engagement since switching to BiteSpeed.

Hanfi Handicraft

Jul 30, 2025  on Shopify

5 out of 5 for excellent support service Bitespeed has an excellent support service; they work together and implement the best strategies to increase overall performance.

ZAUDI

Jul 25, 2025  on Shopify

This app has significantly simplified my workflow, saving me a lot of time and effort. It also opened up a new stream of revenue. Even after just completing the trial, I can already see its potential — I’m excited to explore more as I move forward. Highly recommended! Most importantly, the entire team is incredibly helpful, supportive, and genuinely committed. I personally loved the experience. Thank you, team!

AakarTaro

Jul 25, 2025  on Shopify

We’ve been using BiteSpeed WhatsApp marketing app for a few months now at AakarTaro, and it’s become an essential part of how we connect with our customers. The AI-powered abandoned cart recovery has genuinely impressed us – it feels smart, timely, and has helped us convert carts we would’ve otherwise lost. What really made the difference though is the support. Ayush, our account handler, has been incredibly helpful – always available, quick to respond, and genuinely invested in helping us grow. It never feels like a typical service relationship – more like a team that’s rooting for you. Grateful for the smooth experience so far. Looking forward to scaling further with this team. — Rishi Co-founder, AakarTaro

Punchmeal

Jul 24, 2025  on Shopify

We chose Bitespeed for our WhatsApp solutions, and it’s been one of the best decisions for our brand. Their platform has not only helped boost our sales but has also elevated our overall customer experience. The team is incredibly supportive, responsive, and proactive at every step.

Nourish You

Jul 23, 2025  on Shopify

We've been using BiteSpeed for just over 2 months, and the results have been phenomenal — we achieved a 7X ROAS through WhatsApp broadcasting alone! Their ABC automations and smart message flows have been instrumental in improving engagement and driving conversions. The single dashboard interface makes managing customer messages seamlessly, and it’s saved our team tons of time. What really stands out is the support — the onboarding was smooth, and the team is always quick to respond with solutions and ideas. Highly recommend BiteSpeed to any D2C brand looking to scale effortlessly through WhatsApp and Messenger!

Rooted Active Naturals

Jul 23, 2025  on Shopify

We recently got on Bitespeed after using the free trial. The whole experience has been wonderful - within trial period we saw orders coming in and revenue. The team is responsive and v helpful as well.

THE LIVING CO.

Jul 23, 2025  on Shopify

Bitespeed automation has taken a lot of the manual work off our hands and helped us recover more carts effortlessly. The integration with Shopify is smooth, and their team support has been excellent always approachable and quick to jump in when required.

Shvetah

Jul 21, 2025  on Shopify

Great support on implementing the tool and execution!

Light Up Beauty

Jul 21, 2025  on Shopify

Reliable, fast, and helpful platform with a lot of automation features. Exactly what we needed for WhatsApp marketing, chat support, and more.

sanskritagain

Jul 21, 2025  on Shopify

Our experience with Bitespeed has been incredibly smooth from day one. The onboarding process was clear, quick, and well-structured, making it easy for our team to get started without any confusion. What really stood out was their support team — extremely responsive, knowledgeable, and always ready to help. Whether it was setting up our flows or clarifying integrations, the team guided us patiently at every step. Highly recommend Bitespeed if you’re looking for a WhatsApp automation tool that comes with solid features and reliable human support behind it. Thank you, Bitespeed team, for making our journey so smooth!

15 BUTTONS

Jul 17, 2025  on Shopify

We’ve been using BiteSpeed for a while now and it’s honestly a great experience. We start getting good results from broadcasts we run . The team is so helpful. Must recommended

ADF Soul

Jul 16, 2025  on Shopify

It's been a great experience in terms of deliverables and help support by the team. Quick response by Selva :)

Kuwa Supplements - UAE

Jul 16, 2025  on Shopify

BiteSpeed Has Been a Game-Changer for Our Growth! We’ve seen a noticeable uplift in engagement and revenue since using BiteSpeed over the past 2–3 years. Its WhatsApp and Messenger automations have helped us recover abandoned carts, increase repeat orders, and drive real growth — all with minimal effort. Plus, the team is always responsive and helpful — whether it’s onboarding, troubleshooting, or campaign suggestions, support has been top-notch.

JSB Healthcare

Jul 15, 2025  on Shopify

Brilliant omnichannel service for communicating with customers.

Reginald Men

Jul 15, 2025  on Shopify

Its helpful and useful for support related problems.

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