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Customer reviews: B: WhatsApp Chat, Abandon Cart

Develop by Shopify

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (341)

Overall rating
4.8

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

cukoo.in

Sep 15, 2025  on Shopify

It has been a great experience so far. Ayush from the team has been very supportive, and it was a quick onboarding. The campaigns are also performing better than the previous tool we were using, mainly because of the omni-channel support that Bitespeed provides. The abandoned cart journey is performing exceptionally well, giving around a 12-13% conversion rate.

Perfume Network India

Sep 14, 2025  on Shopify

Excellent customer support, helped me start thing smoothly, and always helped me by implementing more strategies.

The Basics Woman

Sep 13, 2025  on Shopify

We've been using BiteSpeed for our WhatsApp automation, and it's honestly made a big difference. The onboarding process was seamless and well-organized; Ayush was providing clear guidance at every stage, making it simple for our team to get started without any hurdles. The AI-powered abandoned cart recovery has genuinely impressed us – it feels smart and timely and has helped us convert carts we would’ve otherwise lost. Highly recommend it for Shopify merchants looking to streamline their retention marketing.

Fleck

Sep 13, 2025  on Shopify

Working with Bitespeed has been an outstanding experience. From the very start, the onboarding process was seamless, with Rohan guiding us through each step in a clear and practical way. Thanks to his support, our team was able to get up and running without any hiccups. What stands out most about Bitespeed is how easy it is to use. The platform’s intuitive layout and clean design make navigating it effortless, allowing us to focus on our work rather than figuring out the tool.

SAKU

Sep 12, 2025  on Shopify

Bitespeed has been a great partner for us in building Instagram chatbots, WhatsApp chatbots, and setting up WhatsApp and email journeys for our marketing campaigns. Their team was extremely supportive throughout the process and made everything seamless. Highly recommended for brands looking to scale their conversational marketing.

Vari

Sep 10, 2025  on Shopify

We were initially a bit skeptical about using Bitespeed, but the experience has completely exceeded our expectations. From the very beginning, the support we received was outstanding. A special mention to Eshanshi, who handled the entire onboarding process with such clarity and professionalism—it made everything smooth and stress-free. Her insights and strategies for our campaigns were not only thoughtful but also incredibly effective. She took the time to understand our business and tailored the approach accordingly, which really made a difference. Thanks to the Bitespeed team, we now feel much more confident in our communication and engagement strategy. This is truly a must-have tool for any business looking to enhance their customer interactions and drive results. Looking forward to continued support and more success together! — Dushyant Singh, Vari Jaipur

The Lazy Bun

Sep 07, 2025  on Shopify

we have an excellent experience with Bitespeed till now. Everything is smooth and well structured. "Eshanshi" our account manager is there for everything. She has been a great help. The platform overall is a must for boosting your sales and building trust within your customer base. It offers multiple channels to engage with the audience and take full leverage out of them.

Zevar Amaze

Sep 05, 2025  on Shopify

Kanpeki Care

Sep 05, 2025  on Shopify

App is great, and the team is also very supportive. They promptly address any questions and go above and beyond to help us make the most of the platform.

Truth and Beauty

Sep 05, 2025  on Shopify

We recently used BiteSpeed for integrating WhatsApp marketing, broadcast campaigns, and the experience has been excellent. The platform made it very easy to manage, which really improved our customer engagement. The setup was smooth, the features are user-friendly, and the support team has been very helpful throughout. Overall, they did a great job and we’re happy with the results. Definitely recommend it for businesses looking to simplify and strengthen their marketing efforts.

Chique Clothing Company

Sep 03, 2025  on Shopify

Excellent App! All in one!

Cradiac Sports

Sep 03, 2025  on Shopify

Our experience with Bitespeed has been truly outstanding. The onboarding process was seamless and well-organized, Ayush was providing clear guidance at every stage, making it simple for our team to get started without any hurdles. What stands out most is the platform’s ease of use. Its clean, intuitive design ensures that even new team members can adapt quickly and work efficiently , this platform is user-friendly

Nutriburstindia

Sep 02, 2025  on Shopify

Working with BiteSpeed has been a game-changer for Nutriburst. As a fast-growing D2C brand in the health & wellness space, we needed a partner who could not only understand our category but also bring innovative solutions to scale retention and engagement. BiteSpeed has consistently delivered on both fronts. Their team is proactive, data-driven, and extremely supportive – always ready with strategies to boost conversions, optimize customer journeys, and improve our ROAS. The seamless integration of their platform into our eCommerce stack has allowed us to maximize revenue from existing customers while building stronger brand loyalty. We truly value our partnership with BiteSpeed and look forward to scaling further together

Deepoodesigner

Sep 02, 2025  on Shopify

We’ve been using Bitespeed for our brand and it has truly streamlined our customer interactions on WhatsApp and Instagram DMs. The platform makes it so much easier to handle inquiries, send product catalogs, recover abandoned carts. we’ve noticed more conversions too. Totally recommend Bitespeed for any growing brand

Go Rug Yourself

Sep 02, 2025  on Shopify

We have just started using Bitespeed and initial impressions are really great. The UI of platform is very intuitive and caters to a lot of marketing automation use cases. Ayush from the team was extremely helpful. Kudos to the entire team!

The Crafthives

Sep 01, 2025  on Shopify

Its an effective tool which makes customer experience smooth and improves the brand value. Team is very supportive , have guided step by step. We see a good return started coming from this tool.

The Healthspan Co.

Sep 01, 2025  on Shopify

We have recently partnered up with Bitespeed to boost our WhatsApp marketing efforts. The onboarding was quick and seamless thanks to Ayush who guided us through it. The platform interface is intuitive and the training provided for the same was informative and easy to understand.

Chkokko

Sep 01, 2025  on Shopify

The support team at BiteSpeed is absolutely fantastic! They helped us get set up quickly and answered all our questions patiently. The app works seamlessly, and our conversions are up and customers love the direct communication. Totally worth it! Highly recommended!

Mayon Auto Garage

Sep 01, 2025  on Shopify

We’ve had an excellent experience using the Bitespeed platform at Mayon Auto Garage. The onboarding was smooth, and the team guided us step by step to ensure everything was set up perfectly. Bitespeed’s COD automation and customer engagement tools have helped us reduce RTOs and improve overall customer satisfaction. The seamless integration with Shopify makes daily operations much easier for our growing team. What we appreciate most is their quick and reliable support — always ready with solutions whenever needed. The interface is intuitive and user-friendly, which helps our staff adapt quickly. As a fast-scaling D2C brand, we truly value Bitespeed’s flexibility and adaptability. It has become a trusted partner in our journey towards building a stronger, customer-first brand.

Zauv

Sep 01, 2025  on Shopify

We’ve been using BiteSpeed for ZAUV, and it has been an absolute game-changer for our Shopify store. The WhatsApp automation and marketing flows are smooth, easy to set up, and actually deliver results. The dashboard is clean and user-friendly, and the integration with Shopify is seamless. What really stands out is the support team; quick, professional, and always willing to go the extra mile to resolve queries. As a growing D2C jewellery brand, we rely heavily on tools that can help us connect better with customers, and BiteSpeed has done exactly that. Highly recommended for any D2C brand looking to scale with WhatsApp!

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