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Customer reviews: B: WhatsApp Chat, Abandon Cart

Develop by Shopify

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (341)

Overall rating
4.8

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

The Pet Project

Nov 10, 2025  on Shopify

The team has been an absolute delight to work with. From helping setup the account, to finding ways to work with our custom applications and requirements to get the best out of the platform. Support is personal and professional with the Ayush, Manav, Aditya Ashutosh and the rest of the team finding ways to mitigate any breaks with the custom requirements and proactively suggesting fixes and automation scenarios that go beyond the standard platform support expectation. If you're evaluating multiple platforms, start with them and you'll likely end with them as well.

Scentitude

Nov 08, 2025  on Shopify

A great tool for connecting with consumers through various types of channels/platforms. Automated Journeys which need no intervention and works very smoothly.

WomanLikeU

Nov 07, 2025  on Shopify

I was assisted by Mohit and Kaushambhi, and they have been incredible in introducing the platform every step of the way. I truly appreciate how easy and intuitive Bitespeed is to use — it makes managing campaigns effortless. What really sets Bitespeed apart are its well-thought-out customer segments, which make targeting and personalization so much more effective. Kaushambhi was helpful in suggesting the best market practice which helped us a lot!! Overall, a great experience with both the team and the platform!

NG EarSafe

Nov 07, 2025  on Shopify

Great platform to reach out to customers and amazing service as well.

Amore Mattress

Nov 06, 2025  on Shopify

Implementing BiteSpeed for WhatsApp automation has significantly enhanced our customer engagement and retention efforts. The onboarding process was seamless and efficiently managed, with Ayush providing structured guidance throughout the setup. The platform’s AI-driven abandoned cart recovery has delivered measurable results — enabling timely interactions and recovering potential lost sales. We highly recommend BiteSpeed to Shopify merchants aiming to optimize their retention marketing through intelligent automation.

Ryders Arena

Nov 06, 2025  on Shopify

Amazing support team! They help with every small thing and even set up flows for us. The app works perfectly, and the results are real. 10/10 experience. Highly recommended

The Road Rat

Nov 05, 2025  on Shopify

It's been a very positive experience working with Bitespeed. Account set up was easy and support is second to none. We've seen some very good results and I'm very pleased so far. If you're looking to try WhatsApp marketing I recommend them.

Overlays

Nov 04, 2025  on Shopify

Working with Bitespeed has been an absolute delight! Their platform is super intuitive, efficient, and has truly helped us elevate our WhatsApp marketing game. A special shoutout to Kaushambhi Babbar for her constant support and proactive communication, she’s been exceptional throughout! From onboarding to optimization, she ensured everything ran seamlessly and went above and beyond to help us get the best results. Highly recommend Bitespeed to any brand looking to build meaningful customer connections through WhatsApp.

Indian Walker

Nov 03, 2025  on Shopify

We’ve had a great experience with Bitespeed’s WhatsApp API. Their broadcast and abandoned cart campaigns convert really well, and the delivery reattempt feature makes sure our messages actually reach customers. Super reliable and efficient service!

Aulerth

Nov 03, 2025  on Shopify

We’ve had an excellent experience with the Bitespeed platform. The onboarding process was incredibly smooth and well-structured. A special thanks to Kaushambi, Nandini and the team for their hands-on support throughout — they guided us through every step and ensured the setup was effortless. Their responsiveness and commitment to helping us get the most out of the platform truly stand out. Highly recommended!

Dmaasa

Nov 01, 2025  on Shopify

Their support team is awesome — we love Bitespeed’s UI! They also have a unique feature that automatically retries sending WhatsApp messages if they fail the first time.

Belvish

Nov 01, 2025  on Shopify

Really happy with BiteSpeed so far! The app is smooth, easy to use, and integrates perfectly with Shopify. Their support team is quick and helpful, and we’ve seen great results with WhatsApp campaigns and abandoned cart recovery. Highly recommend!

The Junket

Nov 01, 2025  on Shopify

Had an amazing experience of moving to Bitespeed from another platform. Really appreciate Kopal's constant follow up for a demo. And have had the best experience of setting up the entire account from migration plus set up. Rohan and team were fabulous and quick to set up all the email+whatsapp flow. Probably the best experience so far. And the UI/UX is far far better than that is available out there in the market. Kudos....

Minus.30

Nov 01, 2025  on Shopify

Bitespeed is an excellent app that has truly streamlined our marketing and customer engagement processes. One of the best things about this app is that it brings all major marketing channels—RCS, WhatsApp, and Email—together in a single, easy-to-navigate dashboard. This makes it extremely convenient to manage and track campaigns from one place. Another standout feature is the customer tagging system, which allows us to assign specific tags to different customer segments. This has significantly helped us in organizing our audience. In terms of pricing, the app offers good value for money, considering the wide range of features and automation it provides. Overall, Bitespeed is a powerful, user-friendly, and efficient solution for businesses looking to simplify and enhance their marketing workflows on Shopify. Highly recommended!

The Good Life Company (TGL Co.)

Oct 31, 2025  on Shopify

Marlit

Oct 30, 2025  on Shopify

BiteSpeed has simplified our entire WhatsApp automation, from cart recovery to broadcasts. Super easy to set up, great UI, and the support team is always responsive. We’ve seen a clear boost in conversions and repeat orders since using it. Highly recommend!

Madras Sarees

Oct 27, 2025  on Shopify

Abley's

Oct 27, 2025  on Shopify

We highly recommend the BiteSpeed chatbot app. It’s a smart investment for any store looking to increase engagement, recover carts, and provide customer-support via chat. For Abley's, it’s already become an integral part of how we talk to our shoppers — making us feel more accessible and responsive. If you’re a Shopify merchant (especially in the parent/mother-baby niche) looking to level up your customer experience and sales, this app is well worth trying.

notyetbyus

Oct 25, 2025  on Shopify

asenne

Oct 25, 2025  on Shopify

We had a great experience using Bitespeed during the trial period. The platform is easy to use, and the team was extremely supportive throughout. The AI bot and automation features worked seamlessly and showed good potential. Overall, it’s a solid tool for enhancing customer engagement on WhatsApp.

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