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Customer reviews: B: WhatsApp Chat, Abandon Cart

Develop by Shopify

Bitespeed’s Facebook Messenger Chatbot app for Shopify helps stores automate customer conversations, drive sales, and reduce support workload. This review covers its key features, pricing, and real merchant feedback to help you decide if it’s the right fit for your business.

Reviews (341)

Overall rating
4.8

What Merchants Think

Overall, merchants who use "BiteSpeed ‑ Whatsapp Marketing" express a mix of satisfaction and frustration. Many appreciate the app's pricing, customer support, and the tangible impact on sales. Yet, some users encounter technical difficulties and find the support response inconsistent. The proactive and helpful nature of the support team is frequently noted, contrasting with negative experiences related to specific service issues.

Key Strengths

  • Competitive pricing with tangible return on investment
  • Excellent customer support with proactive solutions
  • Easy integration with Shopify and effective marketing features
  • Comprehensive management tools and user-friendly dashboard

Common Concerns

  • Occasional technical issues, such as bugs and setup difficulties
  • Inconsistent support response times
  • Issues with the functionality of free plan and specific features like abandoned cart messages
  • Some reports of an overwhelming or unclear user experience

Final Thoughts

"BiteSpeed ‑ Whatsapp Marketing" is perceived as a potent tool for enhancing sales through effective WhatsApp marketing. While the app delivers significant value and support to many merchants, its occasional technical and support shortcomings suggest room for improvement. For businesses seeking robust marketing solutions and a reliable support system, Bitespeed offers a promising yet occasionally challenging option.

KadamColors

Apr 01, 2025  on Shopify

Gunam Beauty

Apr 01, 2025  on Shopify

Right from Rachit in the sales team to Kaushambhi on the onboarding team, our experience has been great so far! Excited to unlock all the features on Bitespeed that will help scale our business!

SHOEGR

Mar 31, 2025  on Shopify

We switched to Bitespeed for our whatsapp and email marketing in December 2025. Since then, it has been 4 months and we have been very happy with the numbers and results. The tool is easy to use and integration with both Shopify and FastrCheckout from Ship Rocket are seemless.

rangloom-indieecrafts

Mar 28, 2025  on Shopify

Outstanding App & Support! ⭐⭐⭐⭐⭐ Bitspeed WhatsApp Marketing is an excellent app for bulk messaging, automation, and customer engagement. It's user-friendly, fast, and highly effective for businesses of all sizes. The customer support team is responsive, helpful, and professional, ensuring a smooth experience. Highly recommended for hassle-free WhatsApp marketing! ⭐️⭐️⭐️⭐️⭐️

TANJIM DUBAI

Mar 28, 2025  on Shopify

We’ve been using Bitespeed for the past 8 mths to streamline our customer retention efforts and handle all our WhatsApp communications, including chatbots, pop-ups, and direct interactions. It’s been a game-changer for our business! The platform has made it incredibly easy to automate our processes, and the results have been fantastic. What really stands out, though, is the level of support the Bitespeed team provides. They’re always available to guide us and ensure we’re getting the most out of the platform. Plus, they regularly roll out new features that make our customer engagement even more effective. We’ve seen significant improvements in both customer satisfaction and retention since we started using Bitespeed. Their commitment to innovation and their customer-first approach have made them a reliable partner for us. Highly recommend Bitespeed to anyone looking to take their customer communication and retention to the next level!

TANN TRIM

Mar 28, 2025  on Shopify

I've had a great experience using Bitespeed. The platform is super easy to use, especially when setting up journeys and broadcasts. Their support team—they’re always helpful and quick to respond. Plus, Bitespeed offers some really cool features that I haven’t seen on other platforms. Overall, it’s been a smooth and positive experience.

Pintola

Mar 27, 2025  on Shopify

Bitespeed has really streamlined our WhatsApp marketing. We are seeing better engagement with our customers and a noticeable bump in sales since we started using it. The automation features are a huge time-saver, and it's surprisingly easy to use plus, their customer support is super responsive and helpful, which is a big win in my book.

justlilthings

Mar 27, 2025  on Shopify

​BiteSpeed has significantly enhanced our customer engagement and sales through its intuitive WhatsApp marketing automation and abandoned cart recovery features. The platform is user-friendly, and their support team is exceptionally responsive, ensuring seamless integration and ongoing assistance. Highly recommend for any Shopify store aiming to boost conversions and customer satisfaction.

God Concept

Mar 27, 2025  on Shopify

Strch India

Mar 27, 2025  on Shopify

We’ve been using Bitespeed for the past few months to automate our retention journeys and streamline our entire WhatsApp communication—whether through chatbots, pop-ups, or direct interactions. The team has been incredibly supportive, ensuring we maximize the platform’s potential. They consistently introduce new features that enhance our efforts, making a real impact. We’re highly satisfied with their service. Kudos to the team for their dedication and innovation!

Unniyarcha

Mar 27, 2025  on Shopify

Amazing service and great team! They have guided us from the start of our partnership and till date, the service has been exemplary. Bitespeed interface is very user friendly, has all the required features and more and our team was able to adapt to it almost immediately. Only good things to say here! Great founder, great app and a wonderful team!

midorihomes

Mar 27, 2025  on Shopify

We’ve been using BiteSpeed for a while now, and it’s made a noticeable difference in how we connect with our customers. The interface is clean and easy to use, and the Smart Sender feature has really helped improve our message delivery on WhatsApp—often boosting it by 30–50%. The abandonment flows have brought in great results, and we love how personalized the campaigns can be. One thing that really stands out is their support—they’re super responsive and always ready to help with ideas or setup. If you’re running a D2C brand and want to get serious about WhatsApp marketing, I’d definitely recommend giving BiteSpeed a try. It's one of the most useful tools we’ve added to our Shopify store.

MIAR

Mar 26, 2025  on Shopify

We have started using the Bitespeed App and it really helps us to make successful Whatsapp and Email campaigns. The App has lots of features which is essential for the online stores. Their support is great

Arctic Fox India

Mar 25, 2025  on Shopify

It's an excellent app with amazing features, and the support was outstanding. Big thanks to Divyam for the exceptional assistance!

WishLuck

Mar 24, 2025  on Shopify

BiteSpeed is a powerful platform that seamlessly integrates with our store and continuously evolves with new features to enhance WhatsApp marketing and streamline processes. Their omnichannel capabilities, across WhatsApp, email, SMS, and Push, have significantly improved customer engagement and boosted our revenue. With journey automation and smart customer segmentation, we’ve been able to retarget effectively and drive better results. If you’re looking for a reliable and feature-rich CRM solution for Shopify, BiteSpeed is definitely worth considering!

Ionix Water Filter Systems

Mar 23, 2025  on Shopify

Like the app and also great experience provided by the support team. Keep up the great work.

Rabyana Design

Mar 21, 2025  on Shopify

BiteSpeed has significantly improved the way we interact with our audience! Their platform offers smart solutions that make communication effortless and highly effective. The ability to re-engage visitors and nurture potential buyers has led to better conversions. A special mention to Aditya who has been incredibly supportive, always available, and quick to resolve any concerns. The team consistently brings in fresh updates, ensuring seamless operations. With its intuitive interface and strategic automation, this tool is a must for businesses looking to enhance outreach and drive growth. Highly recommend it for brands aiming for efficiency and impact!

Solacely

Mar 20, 2025  on Shopify

I have been looking for a good WhatsApp automation platform, and I’m really glad I found Bitespeed. Their customer support is excellent, always going the extra mile to solve any issues or queries we have. Ritesh has been super helpful right from the onboarding and has been quick to resolve all our questions. Apart from the automations, I also really like their chatbot feature—it works really well and adds a lot of value. So, if you’re looking for a good WhatsApp automation software, I would highly recommend Bitespeed.

Truefitt & Hill India

Mar 20, 2025  on Shopify

We've been using Bitespeed for our CRM and customer retention management, and it has been a game-changer for our business! The app is incredibly user-friendly, and its features allow us to easily track customer interactions, segment our audience, and personalize communications. Since integrating Bitespeed, we've seen a noticeable improvement in customer engagement and retention. The support team is responsive and always available to help with any queries.

KUSHNI

Mar 20, 2025  on Shopify

We have been using Bitespeed for our clothing brand since the last 6 months to connect , market and address our customer queries. Bitespeed has proven to be a great & all encompassing CRM tool that is very user friendly and has been designed intuitively to a D2C business needs. It helps us manage all our communication platforms seamlessly in an organised manner all in one place like no other tool. The automations have been a game changer for our customer support. Bitespeed features have also helped us put more information and control in hands of our customer thus building trust for our business. The business and support team is additionally prompt to respond to our needs with a hands on approach.

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