Customer reviews: BigBuy ‑ Dropshipping carriers

<h3>What Merchants Think</h3> <p> Merchants have mixed feelings about "BigBuy ‑ Dropshipping carriers". While a few appreciate its product offerings and customer service efficiency, the majority express dissatisfaction with the app's functionality, customer support, and financial interactions. Many users report significant issues with syncing, refund processes, and overall communication with the company. </p> <h3>Key Strengths</h3> <ul> <li>Offers a wide range of dropshipping products and brands.</li> <li>Provides support in multiple languages.</li> <li>Some users find the customer service to be efficient and responsive.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Poor customer service with long response times or no response.</li> <li>Difficult and slow syncing and integration processes.</li> <li>Complications with the refund policies and withdrawal requests.</li> <li>App interface and operation issues, limiting control over the store.</li> <li>High prices and hidden costs impacting profitability.</li> <li>Challenges in cancelling subscriptions or getting refunds.</li> </ul> <h3>Final Thoughts</h3> <p> While "BigBuy ‑ Dropshipping carriers" has potential with its product offerings and language support, the app's critical operational issues and inadequate customer service overshadow its strengths. For those considering using this platform, it's essential to weigh these factors carefully against the potential benefits. </p>

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Reviews (55)

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What Merchants Think

Merchants have mixed feelings about "BigBuy ‑ Dropshipping carriers". While a few appreciate its product offerings and customer service efficiency, the majority express dissatisfaction with the app's functionality, customer support, and financial interactions. Many users report significant issues with syncing, refund processes, and overall communication with the company.

Key Strengths

Offers a wide range of dropshipping products and brands.
Provides support in multiple languages.
Some users find the customer service to be efficient and responsive.

Common Concerns

Poor customer service with long response times or no response.
Difficult and slow syncing and integration processes.
Complications with the refund policies and withdrawal requests.
App interface and operation issues, limiting control over the store.
High prices and hidden costs impacting profitability.
Challenges in cancelling subscriptions or getting refunds.

Final Thoughts

While "BigBuy ‑ Dropshipping carriers" has potential with its product offerings and language support, the app's critical operational issues and inadequate customer service overshadow its strengths. For those considering using this platform, it's essential to weigh these factors carefully against the potential benefits.

Doftnoter

Mar 19, 2025 on Shopify

We tested BigBuy for a few years and synchronized the products via their MIP to our Shopify store. +Good support. If we didn’t get a response the same day, we received it the following day. +The MIP-synchronization with Shopify mostly worked smoothly once we learned the settings. +Nice that the packing slip was printed with our logo. +Many product categories. - Expensive shipping prices, which heavily impact the already tight margin. -The transfer to BigBuy's wallet was messy. It wasn’t possible to pay with a card, and we had to make a bank transfer every time. -Very expensive package solution with MIP (over 1000€/year). -Generally expensive products (we focused on perfumes), which made it difficult to compete, especially in combination with high shipping costs. Overall, the solution worked well. If the MIP solution hadn’t been so expensive, we probably would have given BigBuy another chance.