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Customer reviews: BR ‑ Better Reports

Reviews (1,168)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

All Y’alls Foods

Mar 26, 2024  on Shopify

It is a great option for customizable data reporting and manipulation. Better Reports gives me full control and view of my data. Their customizable report options allow me to track and analyze performance in the way that best suits my individual business needs, and they have excellent customer service to help me identify how to set up new measurements.

Believe Athletics

Mar 26, 2024  on Shopify

Very useful. Simplified my life and saved me hours of work. Would be useful to add the option to classify data by years (now I could only do months). Thanks for creating this app!

Tea Runners

Mar 22, 2024  on Shopify

Better Reports has been extremely helpful in understanding my store data where Shopify Reports is lacking. Also, I can't say enough about their customer support. They are prompt to respond and very helpful to build reports that I didn't even think were possible. Better Reports has helped me understand my store data better than ever before.

Mel's Home & Closet

Mar 22, 2024  on Shopify

This App, has been the best and most positive experience in the last six months! The response time is amazing and the customer service I am so grateful for!

CoW NSW

Mar 20, 2024  on Shopify

Been using BR for four years and I rely on it to run some critical aspects of my production and logistics, so much so that I have not had to create a bespoke solution for many workflows since I installed it. Support and customisation are always a fast and friendly experience. Could not recommend higher, and have put a few other Shopify stores onto this product. Well done BR team!

EBY

Mar 20, 2024  on Shopify

Great app! Very helpful for swift reporting

Little Stinkers

Mar 19, 2024  on Shopify

Better Reports has really helped us generate the exact reports we need for our small business, and have been subscribed for a year+ and satisfied with what we get for the price. The support has been beyond excellent, going further than expected for us recently, and we were extremely happy and impressed with the customer service!

Faded

Mar 19, 2024  on Shopify

Great reporting platform, the team at Better Reports are always willing to help with any further inquiries.

Eiyan Lens

Mar 19, 2024  on Shopify

We've been looking for a good Shopify reporting app, we have looked in to a few options and weren't happy with them. We finally found Better Reports, and it's amazing! A ton of flexibility, you just have to think of a report and it can be done in Better Reports! Also, customer service is amazing, they have helped us with setting up custom reports, creating custom measures and dimensions. They are very helpful and dedicated. Thank you Better Reports!

MASA Chips

Feb 09, 2024  on Shopify

Kind of challenging to use, and expensive (pricing is based on your shopify plan, not usage of the app itself-- kinda wild) but support is both responsive and helpful Also they could fix the load times of complex reports, especially for the amount we pay EDIT: their support kindly fixed the loading time issue by restructuring the report, working great now

Image Skincare

Jan 31, 2024  on Shopify

Hands down the best reporting for Shopify BUT what even better is their support team. When I don't know how to create a report they swoop in and under 30 minutes and create it for you so you have exactly what you need. I have to shout out Claudia A., she has been incredibly helpful and a lifesaver! Highly recommend Better Reports.

Maceoo

Jan 26, 2024  on Shopify

Get this app! You can configure reports any way you need to. And don't be worried about difficulty because they will help you the whole way. Their service team created 10+ automated reports that send daily, weekly, and monthly exactly as we need them, for 8 different stores! Their level of customer service is above and beyond. And even more impressive with how affordable the plugin is. Awesome app & company!!

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