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Customer reviews: BR ‑ Better Reports

Reviews (1,220)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

SHOPLOOOH

Sep 03, 2024  on Shopify

VERY GOOD CUSTOMER SERVICE!! VERY FRIENDLY APPS AS WELL

Lavabelle

Sep 02, 2024  on Shopify

Guise

Aug 26, 2024  on Shopify

I was dreading setting up a proper data transfer and ETL processes as a solo entrepreneur. For small business owners who enjoy data analytics but don't have the time and/or resources to set up a proper data warehouse, this app is amazing. Very happy customer.

Style Driver

Aug 22, 2024  on Shopify

I have reached out to Better Reports a handful of times for creating custom reports, and each time they have responded within 24 hours and guided me with the creation. Definitely worth the subscription and amazing customer service. SO NICE to be able to immediately talk to a human, and get efficient help.

Amani Reign

Aug 20, 2024  on Shopify

I needed what I thought was basic reports from Shopify for a government audit. Was shocked they didn't offer what I needed and it would've meant manually inputting data for more than 3,000 accounts - total nightmare and waste of time. This app saved the day and working with Keanna was easy and effortless. She created the reports I needed very quickly, and was even able to redo them in the currency I needed. Don't waste time and money on other apps - highly recommend!!

Over The Moon

Aug 15, 2024  on Shopify

Sonic Boom Records

Aug 14, 2024  on Shopify

PAIGE

Aug 14, 2024  on Shopify

customer experience is amazing! Keanna and Kritesh are always incredible, very knowledgable and helpful.

Glik's

Aug 13, 2024  on Shopify

I regret every year we spent trying to use reporting apps other than Better Reports. Reports in Better Reports load so quickly without glitches. The app is easy to use & easy to create new reports. And their team feels like an extension of our team, helping us create new reports quickly when we need them. Five stars for the app and five stars for the support team!

Zion Natl Park Forever Project

Aug 13, 2024  on Shopify

Claudia and Keanna have been very helpful. They are quick to respond and they understand my requests. Willing to make adjustments as needed, too!

Choced

Aug 12, 2024  on Shopify

Great for all the reporting needs I have with our various stores. Can easily generate new, customize and consolidate things to suit. Support staff are helpful and quick to respond - highly recommended app.

The Bottle Shop at McEwen

Aug 05, 2024  on Shopify

Very good and quick work. Really helped me out

Zion Natl Park Forever Project

Aug 04, 2024  on Shopify

DivaCatwalk.com

Aug 01, 2024  on Shopify

Amazing

Tyger by the Tail

Jul 30, 2024  on Shopify

Love it ! has made my life so much easier - great customer support

PAP MD

Jul 29, 2024  on Shopify

Great service with help in building reports. Love how I can just email them with all the specifics needed for a report and they have it up within 24 hours.

Robinsons of Bawtry

Jul 29, 2024  on Shopify

I messaged Better Reports on Sunday afternoon to see if there was a report available that I needed. They came back to me on Monday morning with a custom report for me to try and it was perfect. Thanks Better Reports you definitely deserve 5*

pro.apo.com

Jul 28, 2024  on Shopify

Ingenious app with maximum flexibility and excellent support (best customer service I have ever experienced in terms of speed and quality.

Kirks Folly

Jul 22, 2024  on Shopify

Fantastic and intuitive product on its own, with even better service and attention to helping you understand your problems, provide a solution but equally educate you on helping yourself in the future.

TRM Clothing

Jul 22, 2024  on Shopify

Claudia at Better Reports understood my request and was super prompt producing the custom report I needed. Customer service fantastic! This report has saved me hours!. Thoroughly recommend Better Reports!

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