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Customer reviews: BR ‑ Better Reports

Reviews (1,167)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Alexis Russell

Oct 29, 2024  on Shopify

Funny Face Bakery

Oct 29, 2024  on Shopify

Claudia is more than helpful with explaining Better Reports and has a patient tone while learning. They put together extremely helpful reports for me!

Jimmy Buffett

Oct 22, 2024  on Shopify

Hands down the best reporting app. Shopify's own offering isn't even close.

CECCE

Oct 21, 2024  on Shopify

Great product and great Support Team. Claudia helped me get setup and was able to create a much appreciated custom report.

HENMARK

Oct 16, 2024  on Shopify

A powerful and easy to use report tool. You can start with one of the built in reports and easily save it as a custom report and redesign it in the way you want. The support is amazing. I reached out to them when I needed help with a report. I got a very swift response from Claudia who created a new version of the report where she adjusted it just the way I needed it, and also posted a very instructive and enjoyable video.

Evoo Quality Foods

Oct 15, 2024  on Shopify

Better Reports provide top notch service. They are always prompt at replying to queries and can always build the custom reports we require. Excellent app!

Bert & May

Oct 15, 2024  on Shopify

Great service. Support ticket was answered in a few hours and the report update I needed was perfect.

Fuego

Oct 13, 2024  on Shopify

Pop on Veneers

Oct 10, 2024  on Shopify

Great app. Great reports. Customer support is very responsive to create custom columns for reports. We needed an AOV calculation and they created the calculation and sent loom to explain. Highly recommended.

Bicycle Transit Systems

Oct 01, 2024  on Shopify

This blows the native shopify reporting out of the water! Super handy, and Claudia at Better Reports has been super kind and helpful in helping me get some reports off the ground! $40 well spent.

Lady & Larder

Oct 01, 2024  on Shopify

Exactly what we needed!

Angel Competition Bikinis

Oct 01, 2024  on Shopify

Amazing app and the best and most important part: the customer service is AMAZING and HUMAN! There is no chatbot you have to get through, you just go straight to a human who is VERY VERY knowledgeable on how the app works. Claudia is who I have worked with and she is so so so helpful! Thank you Claudia and the better reports team.

Falcon 3D Parts

Sep 30, 2024  on Shopify

This addon is quite flexible which is very helpful in creating customized reports tailored to one's specific needs. Highly recommended!

OpryShop POS

Sep 29, 2024  on Shopify

Claudia Aubin was a great help to me when I was trying to figure out some differences in reporting! She was very responsive to my multitude of questions and I'm very grateful for her. Thank you!

Montrose Anglers

Sep 26, 2024  on Shopify

Great response and service!

Dessert Gallery Bakery & Cafe

Sep 25, 2024  on Shopify

Incredible app for custom reporting with great functionality. Support was fast and thorough, Ciara was great.

Los Angeles Apparel

Sep 23, 2024  on Shopify

For data gathering, we used to use Matrixify but switched to Better Reports for much faster and more dynamic reporting tools. Incredible customer service (they made a custom video demonstrating the feature I was asking about), highly recommend Better Reports.

No.6 Store

Sep 23, 2024  on Shopify

Intuitive, and great customer service!

Houdini Holsters

Sep 22, 2024  on Shopify

ABSOLUTLY FANTASTIC CUSTOMER SERVICE AND SYSTEMS!!!

Modern Komfort

Sep 22, 2024  on Shopify

Wonderful service, fast and they always seem to be able to create any report I need! Thanks Claudia.

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