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Customer reviews: BR ‑ Better Reports

Reviews (1,220)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

INCHARGEx

Apr 14, 2024  on Shopify

Excellent app and terrific support. When we had an issue with a report the team quickly resolved it.

Jennifer Wiles Studio

Apr 11, 2024  on Shopify

Awesome customer service!!

Clearwater Analytics

Apr 10, 2024  on Shopify

Tienda Girom

Apr 10, 2024  on Shopify

Rishika es la mejor me ha ayudado en cada paso que he necesitado, y los reportes han sido de gran ayuda. Recomiendo mucho esta app es muy completa per lo mejor es el soporte! Gran descubrimiento!

JOCKO FUEL WHOLESALE

Apr 09, 2024  on Shopify

Best customer service ever. Fast. Responsive. Knowledagebale. What else could you ask for?

Rene Ruiz Collection

Apr 08, 2024  on Shopify

Amazing response time and AMAZING app!!!!! its a game changer.

Dig Vinyl

Apr 08, 2024  on Shopify

Amazing capability, quick response from customer service helping to setup custom reports. Thank you!

Groomsaber

Mar 27, 2024  on Shopify

This app is gold and support is nothing less than incredible! They’ve helped me with custom reports that have made all the difference. If you have another reporting app, uninstall it and only use this !!

Bulk Eats Warehouse

Mar 27, 2024  on Shopify

This app is a great help for our reporting - simple to use and it allows you to get as granular as needed. Quickly and easily generate reports on demand - or schedule and send regular reports to other departments of you business. On the couple of occasions I have needed help - their support staff have been swift to respond (& very helpful) Highly recommended

Yarn Folk

Mar 27, 2024  on Shopify

I can't say enough good things about Better Reports, especially the support available. My Shopify e-comm has been established for a number of years, but I recently switched my POS to Shopify as well, and have a broader set of reporting needs. The support team has been so kind--and quick--in helping me pull data I need. Very much worth the monthly app fee.

Emporium Lane

Mar 27, 2024  on Shopify

amazing app! wonderful service!!!

All Y’alls Foods

Mar 26, 2024  on Shopify

It is a great option for customizable data reporting and manipulation. Better Reports gives me full control and view of my data. Their customizable report options allow me to track and analyze performance in the way that best suits my individual business needs, and they have excellent customer service to help me identify how to set up new measurements.

Believe Athletics

Mar 26, 2024  on Shopify

Very useful. Simplified my life and saved me hours of work. Would be useful to add the option to classify data by years (now I could only do months). Thanks for creating this app!

Tea Runners

Mar 22, 2024  on Shopify

Better Reports has been extremely helpful in understanding my store data where Shopify Reports is lacking. Also, I can't say enough about their customer support. They are prompt to respond and very helpful to build reports that I didn't even think were possible. Better Reports has helped me understand my store data better than ever before.

Mel's Home & Closet

Mar 22, 2024  on Shopify

This App, has been the best and most positive experience in the last six months! The response time is amazing and the customer service I am so grateful for!

CoW NSW

Mar 20, 2024  on Shopify

Been using BR for four years and I rely on it to run some critical aspects of my production and logistics, so much so that I have not had to create a bespoke solution for many workflows since I installed it. Support and customisation are always a fast and friendly experience. Could not recommend higher, and have put a few other Shopify stores onto this product. Well done BR team!

EBY

Mar 20, 2024  on Shopify

Great app! Very helpful for swift reporting

Little Stinkers

Mar 19, 2024  on Shopify

Better Reports has really helped us generate the exact reports we need for our small business, and have been subscribed for a year+ and satisfied with what we get for the price. The support has been beyond excellent, going further than expected for us recently, and we were extremely happy and impressed with the customer service!

Faded

Mar 19, 2024  on Shopify

Great reporting platform, the team at Better Reports are always willing to help with any further inquiries.

Eiyan Lens

Mar 19, 2024  on Shopify

We've been looking for a good Shopify reporting app, we have looked in to a few options and weren't happy with them. We finally found Better Reports, and it's amazing! A ton of flexibility, you just have to think of a report and it can be done in Better Reports! Also, customer service is amazing, they have helped us with setting up custom reports, creating custom measures and dimensions. They are very helpful and dedicated. Thank you Better Reports!

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