What Merchants Think

Overall, merchants appreciate "Rewind Backups" for its reliable service and exceptional customer support. The app is praised for providing peace of mind with its robust backup functionality, which many users find essential for safeguarding their data. However, some users express concerns about certain limitations and billing practices.

Key Strengths

• Exceptional customer service, particularly from specific team members like Brittney and Bianca.
• Intuitive interface that is easy to integrate and operate.
• Provision of peace of mind through regular automatic backups.
• Responsive support team available even on weekends.
• Helpful in resolving specific issues like restoring deleted items quickly.

Common Concerns

• Occasional issues with billing transparency and refund processes.
• Backup processes may not include all settings, such as metafields.
• Difficulties with specific backup tasks, such as easily downloading full backups.
• Reported issues with restoring variant images correctly in large product catalogs.

Final Thoughts

"Rewind Backups" receives strong recommendations for its reliability and top-notch customer support, making it a valuable asset for Shopify merchants who prioritize data security and convenience. Despite a few concerns regarding billing and specific backup limitations, the app remains widely endorsed for its core functions and responsive service.