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Customer reviews: Preorder, Back in stock Duck

Develop by Shopify

Reviews (354)

Overall rating
5

What Merchants Think

Merchants have overwhelmingly positive feedback for the "Back in stock, Notify me Duck" app. Users consistently highlight its ease of installation, user-friendly interface, and impressive functionality in providing stock notifications. Furthermore, the exceptional customer service, noted for its speed and effectiveness, is a standout feature that's frequently mentioned in reviews. Many users also appreciate the app's reasonable pricing and seamless integration with other platforms.

Key Strengths

  • Exceptional customer support that is quick, responsive, and proactive.
  • Easy to install and use, with an intuitive user interface.
  • Effective in sending stock notifications, enhancing sales and customer re-engagement.
  • Reliable integration with existing systems and apps.
  • Affordable pricing with excellent value for money.
  • Customizable notifications, including WhatsApp notifications.

Common Concerns

  • Occasional issues with initial setup requiring support intervention.
  • Some users mentioned needing minor customizations, but these were quickly resolved by the support team.

Final Thoughts

Overall, "Back in stock, Notify me Duck" is highly recommended by merchants for any e-commerce store needing a reliable and effective solution for stock notifications. The app’s seamless functionality, combined with outstanding customer support, makes it a valuable tool for enhancing customer satisfaction and sales.

GRACEVERE

Nov 24, 2025  on Shopify

This app and the customer service is top notch! Jignesh was very helpful in helping me set everything up. This team is very responsive.

Meridian Watches

Nov 24, 2025  on Shopify

Using the back in sock features. Team is very responsive and helpful. Easy, intuitive interface. No complaints.

Soubret Pink Boutique

Nov 20, 2025  on Shopify

Well! The chat help is unbelievable and Shashank's Mother must be very proud that she has raised such a caring and professional son. He took ages to walk me through all my requirements and solved the problems created by myself with perfect patience. Thank you Shashank.

Air Supply

Nov 19, 2025  on Shopify

Srajan is a genius! His customer service was brilliant - we had a bit of a website problem linked to our DNS settings with Peppyduck and he solved it very quickly. Highly recommend Peppyduck. Hannah M

Air Supply

Nov 12, 2025  on Shopify

Shashank provided a great service and support - going above and beyond what was expected to ensure that the app was correctly installed and worked specifically for our ad campaign. Could not ask for better service and highly recommend the app. LFW - AirPro Sport

SHIROKAI - WIDEBODY KITS THAT FIT

Nov 12, 2025  on Shopify

Using this app for couple of month, so far so good, didn't get a chance to use the email sending part yet for restocked items. Support is dedicated and proactive! Very helpful!

Buddycare

Nov 04, 2025  on Shopify

We’ve been using the Preorder, Back in Stock Duck app for a few months now and it’s been brilliant. Super easy to set up and works perfectly for managing preorders and notifying customers when items are back in stock. The interface is clean and intuitive, and it integrates seamlessly with our Shopify store. The support team is also amazing — quick to respond, friendly, and really helpful whenever we’ve had a question. It’s made a big difference to our store and customer experience. Highly recommend this app to anyone looking to manage preorders or restock alerts efficiently!

Desigros

Nov 04, 2025  on Shopify

The support that I got from these guys was out of this world! Direct one to one human conversation. Insanely helpful to set up at the initial stage. Thank you Ducks.

Arvor Life

Oct 26, 2025  on Shopify

I cannot recommend Peppyduck Preorders and Back in Stock enough! This app is everything I have been needing to manage preorders for my small business. The back in stock notifications have synced seamlessly with my brand email and the buttons (with help from the team!) look native to my theme which is an added bonus. The team behind this app are amazing. Their customer service is absolutely incredible - fast, friendly and genuinely invested in helping their users succeed. Every question I had was answered with care and attention and any issues (of my own creation!) have been dealt with so quickly. They really do go above and beyond. Please go use this app for your store! :)

IMbesharam.com

Oct 24, 2025  on Shopify

I really like the Back in stock and stock notification features. We are using in our website for a long time. The team is friendly and very helpful with any issues. Also share insights to increase usage of notify button.

EasyEat

Oct 22, 2025  on Shopify

Extremely helpful support from Shashank and the app works perfectly as we would have liked! Really happy and highly recommend to other businesses!

Wiggins Chandelier

Oct 17, 2025  on Shopify

Outstanding Pre-Order App and Exceptional Support PeppyDuck has been an excellent addition to my Shopify store. The app works seamlessly for managing pre-orders and provides a clean, professional look on my product pages. Setup was quick, and everything functions exactly as promised. What truly stands out is their support team — they were incredibly responsive and went above and beyond to help me customize the app, including removing the brand copyright and notification bell to perfectly align with my store’s design. I highly recommend PeppyDuck to any store owner looking for a reliable and well-supported pre-order solution.

Uhlan

Oct 15, 2025  on Shopify

Great service, great app and great pricing! Very easy to use and if there are any problems the team is fast and efficient in helping and guiding you through the process to fix any problems, can't fault this at all.

Destroy Or Die

Oct 15, 2025  on Shopify

We've not had the app long but it seems to be working well so far and the support has been very good!

Free Spirit

Oct 13, 2025  on Shopify

The team at Preorder, Back in Stock Duck are exceptional they go above and beyond with their approach to Customer support. I have also had great success in generating sales using the Ap's features.

Feather & Fairway

Oct 12, 2025  on Shopify

The support team is insanely helpful and extremely responsive and the app is very user friendly! Highly recommend for small shop owners or small teams.

Lore & Whimsy

Oct 10, 2025  on Shopify

Had a really great experience with this app and customer service. They were super helpful! Really enjoying this app!

Miratica

Oct 03, 2025  on Shopify

The best solution I’ve ever tried! Super easy to install with nothing complicated at all. The app works perfectly and does exactly what I need. Love that it's real human support — friendly, professional, and guiding me step by step through the setup. I’m very happy I found this app and decided to install it. Highly recommended!

Senpai Store

Oct 02, 2025  on Shopify

Super easy to use and works flawlessly! The app not only sends notifications but also provides clear reports on which products have the most people waiting, plus an automated email sequence with both notification and reminder messages. What’s even better is that it also supports WhatsApp notifications, which adds an extra layer of convenience. The whole installation and setup took maybe 5 minutes. The support team is amazing — they reached out to me proactively, letting me know the app was running fine but suggested improving the look by moving the notification button and rounding its corners to better match my store’s design. And then they just did it for me! Absolutely excellent app and service. 5/5

Wiggins Chandelier

Oct 02, 2025  on Shopify

Great app with outstanding customer support! Jignesh is absolutely awesome — professional, patient, and always willing to go the extra mile to help. He made the whole process smooth and stress-free, answering my questions quickly and clearly. I’m really impressed with both the app and the level of service provided. Highly recommend!

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