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Customer reviews: Preorder, Back in stock Duck

Develop by Shopify

Reviews (335)

Overall rating
5

What Merchants Think

Merchants have overwhelmingly positive feedback for the "Back in stock, Notify me Duck" app. Users consistently highlight its ease of installation, user-friendly interface, and impressive functionality in providing stock notifications. Furthermore, the exceptional customer service, noted for its speed and effectiveness, is a standout feature that's frequently mentioned in reviews. Many users also appreciate the app's reasonable pricing and seamless integration with other platforms.

Key Strengths

  • Exceptional customer support that is quick, responsive, and proactive.
  • Easy to install and use, with an intuitive user interface.
  • Effective in sending stock notifications, enhancing sales and customer re-engagement.
  • Reliable integration with existing systems and apps.
  • Affordable pricing with excellent value for money.
  • Customizable notifications, including WhatsApp notifications.

Common Concerns

  • Occasional issues with initial setup requiring support intervention.
  • Some users mentioned needing minor customizations, but these were quickly resolved by the support team.

Final Thoughts

Overall, "Back in stock, Notify me Duck" is highly recommended by merchants for any e-commerce store needing a reliable and effective solution for stock notifications. The app’s seamless functionality, combined with outstanding customer support, makes it a valuable tool for enhancing customer satisfaction and sales.

Uhlan

Oct 15, 2025  on Shopify

Great service, great app and great pricing! Very easy to use and if there are any problems the team is fast and efficient in helping and guiding you through the process to fix any problems, can't fault this at all.

Destroy Or Die

Oct 15, 2025  on Shopify

We've not had the app long but it seems to be working well so far and the support has been very good!

Free Spirit

Oct 13, 2025  on Shopify

The team at Preorder, Back in Stock Duck are exceptional they go above and beyond with their approach to Customer support. I have also had great success in generating sales using the Ap's features.

Feather & Fairway

Oct 12, 2025  on Shopify

The support team is insanely helpful and extremely responsive and the app is very user friendly! Highly recommend for small shop owners or small teams.

Lore & Whimsy

Oct 10, 2025  on Shopify

Had a really great experience with this app and customer service. They were super helpful! Really enjoying this app!

Miratica

Oct 03, 2025  on Shopify

The best solution I’ve ever tried! Super easy to install with nothing complicated at all. The app works perfectly and does exactly what I need. Love that it's real human support — friendly, professional, and guiding me step by step through the setup. I’m very happy I found this app and decided to install it. Highly recommended!

Senpai Store

Oct 02, 2025  on Shopify

Super easy to use and works flawlessly! The app not only sends notifications but also provides clear reports on which products have the most people waiting, plus an automated email sequence with both notification and reminder messages. What’s even better is that it also supports WhatsApp notifications, which adds an extra layer of convenience. The whole installation and setup took maybe 5 minutes. The support team is amazing — they reached out to me proactively, letting me know the app was running fine but suggested improving the look by moving the notification button and rounding its corners to better match my store’s design. And then they just did it for me! Absolutely excellent app and service. 5/5

Wiggins Chandelier

Oct 02, 2025  on Shopify

Great app with outstanding customer support! Jignesh is absolutely awesome — professional, patient, and always willing to go the extra mile to help. He made the whole process smooth and stress-free, answering my questions quickly and clearly. I’m really impressed with both the app and the level of service provided. Highly recommend!

My Little Twin

Oct 01, 2025  on Shopify

Todo ha sido perfecto, no tenía ninguna idea de como configurarlo pero el equipo de ayuda en seguida me escribió para ayudarme y él fue guiandome paso a paso! Srajan ha sido muy paciente y amable, y espero que esta mejora en la web nos ayude mucho. Gracias Srajan, sin ti no huboiera sabido!!

Life Behind Bars | INT

Oct 01, 2025  on Shopify

Does the job well for preorders. Easy to manage and the support team is quick to help. Big thanks to the team for providing this at no cost.

HOUR BOUTIQUE SINGAPORE

Oct 01, 2025  on Shopify

Service was exceptionally great! Didnt expect such 1:1 service from just downloading an app needed for shopify. Jignesh from Peppyduck prompted me right when the app has been downloaded and assisted in all that he can to get the app working right. Replies are almost instant!

Freshloom Design

Sep 30, 2025  on Shopify

The setup is quick, and the notifications feel natural to customers since WhatsApp is widely used. For my clients, it has meant more recovered sales and better customer engagement without extra effort. If you manage Shopify stores for others, this is a smart tool to recommend it makes you look good to your clients because it directly drives revenue back into their business.

Eclectic Gift Store

Sep 30, 2025  on Shopify

Great customer support. So far the app seems easy to use. Looking forward to seeing it in action.

The Alternative Bead

Sep 30, 2025  on Shopify

The App seems to work just fine and does what it should. However the Support is quite spammy and we get a lot of automated mails and suggestions we don't care about. Will unistall if this doesn't end

PALOMA Store

Sep 29, 2025  on Shopify

The support team is very helpful and efficient. They respond quickly and provide clear solutions whenever needed. Excellent customer service and a reliable app overall. Highly recommended!

Monday Moose

Sep 29, 2025  on Shopify

Excellent service, quick to help with any request or question. App looks well designed and excellent for featuring the back in stock button

raidenz-store

Sep 29, 2025  on Shopify

i was working on client, finding good back in stock app, and i found this app, after compared several app, this app is free and has good support, we can also get list of product can can see how many user subscribe, the email is also customizable, This app is Awesome!! Thanks for your help guys!!

The Feisty Farmgirl Soap Company

Sep 28, 2025  on Shopify

The app is pretty straight forward and easy. The customer service is phenomenal. They are right there to help with any questions that you might have.

Lina Lien Cosmetics

Sep 27, 2025  on Shopify

Best customer service I've ever experienced. Very fast, and they really help solve problems and optimize everything to the fullest with customization.

Remolona

Sep 27, 2025  on Shopify

Tan sólo la he utilizado unos minutos mientras la pruebo, así que me falta perspectiva, pero lo que sí puedo alabar es el estupendo equipo de soporte que tienen, me han acompañado durante todo el proceso de instalación y me han ayudado en todo. Muy recomendable.

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