I'm compelled to write a review because of the shocking and pick-pocketed service I received. Firstly, I would rate this app a MINUS. I had to put one star, otherwise the review can't be submitted. I'm not going to rant a long review - but I will say these 3 key points why I'm disgusted with their service: 1) I paid for the Pro Plan features for 1 year up front. 6 months into the plan, the company withdrew all features and moved me onto the Free Plan. I raised this crucial point of 'I paid for this plan and still have 6 months left', and they told me to 'pay for the Pro Plan again if I want those features'. I never got those features again, so I cut my losses and deleted the app. 2) I thought I was making headway with getting them to understand my position with a man named CHRISTIAN from their customer service department. He said all the right things but failed to reinstate the plan properly which I paid for. Eventually he ceased any communication with me, then that told me everything! 3) The app itself was full of issues shortly after using it for a few weeks. I raised every issue I came across, only to be told 'it's Shopify's fault'. I made it very clear to them, every app I have through Shopify works works fine, even after any updates... except yours! They stuck to their excuse for the duration of my unfortunate experience until I left. My experience is clearly not everybody's experience when you look at the reviews, but there are some who have had a similar bad experience like mine, so that leaves me to end this review by saying: Avada - you done me wrong, and you know you done me wrong! I know Karma will come back to bite you for your two-bit customer service and pick-pocketing ways!

This is for anyone who is considering installing the app. Please do not trust the reviews, as they aren’t genuine. This app completely messed up my theme code, provided misleading stats, and when I tried the pro version out of fear, they charged me in advance with no refund, no matter what. Shopify has no control over it. Even if you uninstall the app within the trial period, they leave a mess in your theme code. You'll soon realize how quickly they’ve messed up your SEO, to the point where Google starts deindexing your pages. I’ve lost my money, and now they’ve stopped replying to my emails, even though I uninstalled the app before the trial period ended. Not only was my SEO negatively impacted, but the overall performance dropped to 40% after installing this app. This is an honest and concerning review because such third-party apps should not exist – they’re nothing but a loss to businesses.

Managed to show above the header "Liquid error (layout/theme line 317): Could not find asset snippets/avada-seo-social.liquid" on every page for hours

This app has proven to be the most detrimental to my business. It has caused significant damage to my store images and website speed, necessitating the complete re-creation of my store from scratch.

I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.

I used to use the app when it was free and it helped me with redirects and image optimization, but then at the end of last month it started charging and my rankings started to go down. I uninstalled it thinking it was for something else and my rankings started to go up a bit, but since I still needed an app for redirects and meta tags and titles, I went back to the program by paying for their app. Now I agreed to use their paid version, I optimized through their app to make the page faster and my rankings have dropped to 20th when I was always at the top. Don't fall for this app - The worst thing is that every time you write to them and they can't solve something, it's just a coincidence that their turn has ended and it's been like this for 3 days.

I had a major problem with this app, after I installed it could never open it again, for not being able to cancel it I paid 2 months without ever using it.

Impressed by the 4.9 rating, I installed this app on the 5th and allowed theme customization to enhance speed. Suddenly, conversions dropped, but our developer fixed it on the 7th. The next day, all our listings vanished. Reporting to Avada revealed their theme customization was causing errors with our filter app, which Avada then rectified. The website's speed improved by 0.5 seconds, yet errors persisted, leading to significant revenue loss. The support agents were responsive but consistently denied any issues caused by their app. Meta could not retrieve URL parameters, resulting in a dead ad performance. After uninstalling Avada, the problems ceased. I advise caution or avoidance when considering installation.

This is a terrible piece of software. Do not use any of its features. Without your knowledge, it can delete all your store's images and content, and the site you worked so hard to build will be gone. Additionally, using its features requires the manual operation of their customer service staff. The ridiculous part is that their staff member, Penelope, kept asking me for my URL without explaining what she needed it for. After finally getting it, she went off duty… Then another person took over, wasting more time. In short, do not use this software under any circumstances.

Do not use this app! We installed the SEO version to test its capabilities. The app added code to our site that tanked our Google ranking. We have worked hard to build our our sites ranking. After installing the Avada app our site dropped from 5K organic appearance's per day to 2K. Well over half of our previously indexed pages have are no longer indexed. We use Google search console to monitor our sites performance. The metrics dropped off a cliff after installing the app. According to the Avada app, we have upgrade to the Pro version to fix the problems it created. All of this mess just to test an app. To add to this, a website that uses almost the same url (they just anded a "s") as popped up. I just read Avada has a history of "sharing" your data.

This app slows down my store so I had to remove it. After removing it there are still a lot of things left. For example 4-5 sitemap pages!!!

Very bad. A lot of autonomous operations were performed after installation, but without the consent of the shop owner, and after uninstallation it was necessary to check all their possible effects and remove them. It's like a virus.

tried speeding up my website and it completely ruined it. Would not recommend

I swear what I am going to say is true: you must not install and use it, its acceleration will cause the original module of your website to change, and once you use it, it cannot be restored, and it will make your website slower, and then their customer service will automatically send you a message saying that your optimization is not enough and you need to do something else. I couldn't stand it anymore and uninstalled it, and then followed their uninstallation instructions and deleted the program code, but!! This directly caused the mobile phone page to open the web version, and it took me a full 5 hours to restore it!!! The speed of the website has become slow and cannot be restored. I don't know why there are so many good reviews.

Great, the support coulnd't wait for me to write a review before doing anything. let me spare u some time. This app Created sitemap in the pages section? NOT needed. Shopify already have sitemap.... I waited 1,5 hour for image optimizasation. nothing happend. all my images is same size. even my product images stayed the same. dont waste your time.

Unfortunately, the plugin made our functioning very difficult. We lost over 2 months of progress and work on the theme. Support refused to support us. We now have to implement everything from scratch. Overall, I do not recommend it - there are other plugins worth considering.

the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback. UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS

I installed and some images disappear from my landing page which is understandable, but i kept looking and some settings were changed. the price for my products disappeared from the store and when I asked them about it they told me they couldn't fixed that it was due to the program to be honest my store just got slower. I also try the free trial but since I did not like the app I uninstalled and still haven't gotten any emails from my cancel subscription. Wish me luck

Bad support. Basically has an inbetween person before you get to anyone technical. If your support isn't the most basic question that can be found in the docs, it extremely frustrating.