The dev team was extremely helpful and responsive. They identified and fixed the page speed issue on my rewards page, and the improvement is noticeable immediately. The page now loads much faster, with only a slight delay as it fully renders from the footer — which I understand is related to overall page structure, not the app itself. I really appreciate their clear communication, efficiency and willingness to look at the issue thoroughly instead of offering a generic fix. Overall, a great support experience. I value realistic solutions over promises, and the team was transparent and professional throughout the process.

Tobias helped me incredibly well! He really went above and beyond in helping me solve and sort out problems. Thanks again, Tobias — and Avada!

Decent so far, the support agent Brian was very helpful and kind. The free version is pretty limited, but enough for some basic optimizations.

he support provided by Viola was absolutely timely and gentle. She handled my request flawlessly. I am also very satisfied with the application itself, which I find extremely useful and well-structured. Top-notch service and product!

Contacted support for a few issues I was experiencing. June was very helpful and we got the issues resolved quickly.

I really love Avada for their excellent customer support and amazing features. They even gave me pro features for free! Thank you, Avada team – sending lots of love your way!

the team of this app and the app itselfe is just excellent, the support from tobias, pamela and co is fanstastic, thank you very much for all your effort and speed which you have

Son derece sabırlı, ilgili ve çözüm odaklı. Sorunumu detaylıca dinleyip kısa sürede net bir yanıt verdiler. Rehberlikleri hem açıklayıcı hem de güven vericiydi.

This app is great. Anytime I have a question I am provided immediate help with perfect instructions on how to solve the problem. Viola & Christian are so helpful!

Really happy on the prompt reply from their support. Their team member Viola help me resolve the issues we had on our store within the hour and I really appreciate it as someone who wants things done immediately. It bumped up our SEO score instantly and really helped me understand how the whole thing works so thank you. Big thanks to Christian for the prompt reply as well.