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Customer reviews: AfterShip Feed for TikTok Shop

Develop by AfterShip

Reviews (289)

Overall rating
4.6

What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

  • Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
  • User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
  • Responsive support with options for live chat and direct calls.
  • Helps save time and reduces manual workload for businesses.
  • Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

  • Recurring issues with order duplication and inventory syncing, causing user frustration.
  • High subscription costs without perceived value for some merchants.
  • Technical difficulties requiring manual adjustments for better product synchronization.
  • App does not cover all use cases, especially for stores with extensive SKUs.
  • Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

Pyro Pultz

Jul 06, 2024  on Shopify

This app is really proving to save me a ton of manual work! Navigating the site takes a minute to learn but a quick live chat feed has proven to be priceless! They answered every question that I had as well as scheduled a time to discuss what else the app can do for my business. If you just found the app...you are in luck! If you have been using it a while be thankful you found this little gem as it is definitely a time saver! The live chat help feature has me floored as it is a real person on the other end, not your usual bot!

Gonnae Select

Jul 05, 2024  on Shopify

Sadhan promptly assisted me with my problem, resolving it within seconds. This exemplifies exceptional customer service.

MOTOPANDA

Jul 01, 2024  on Shopify

Great assistance by Karan in support, but the app is not as useful for my use case due to limitations in tiktok shop categorization of the product.. I was looking for a one click solution to sync my shopify products to tiktok shop, however using aftership feed, I need to manually map products or categories which is cumbersome when I have 1000 or so SKUs

My Store

Jun 30, 2024  on Shopify

Aditya was very helpful and asked me all the necessary questions to understand my problem. Fortunately, it was a simple problem and he knew right away the issue. Also, I had additional questions and he answered all of them with full understanding of everything. Thank you again!

Dysel

Jun 29, 2024  on Shopify

Very knowledgeable and helpful. He worked with me carefully to understand and find solutions to my problems. Highly recommend!

TradewindStudios

Jun 26, 2024  on Shopify

Fantastic support. She was very thorough and even offered to do live support via screenshare. I learnt so much in a short amount of time. Thank you so much. Great Job!!

Modern Treasures

Jun 21, 2024  on Shopify

Karan as the GREATEST!!! He helped through the entire process for hours great assistance great person highly recommend thanks so much!!!!!

Kenchima

Jun 20, 2024  on Shopify

i like this app because it is easy to use. The support it always there to answer your questions. Thank you

My Store

Jun 13, 2024  on Shopify

Karan really helped me with linking my products he was patient, and easy to work with. I was ready to uninstall the app until he helped me

Derm Dude

Jun 13, 2024  on Shopify

The folks at Aftership in the customer care team are incredible. Walked me through step by step (twice) on some updates that were needed. Very patient and very helpful.

Tara is Trending

Jun 11, 2024  on Shopify

I have the best customer service experience with Jai. He was so fast and polite and resolved my issue immediately. Also, this makes using your TikTok Shop an instant success. So much easier than going it alone!

NightJect

Jun 11, 2024  on Shopify

I had issues connecting my store, however Karan helped me in less than 10 minutes and everything worked after that. Thanks Karan! "not a fake review"

TikShop Til U Drop

Jun 04, 2024  on Shopify

Pooja was very helpful and patient with me. She helped me understand why my products were not syncing and she provided me with the step-by-step process to bulk sync my products. Thank you so much Pooja, you were awesome!

BuzzBuy

Apr 22, 2024  on Shopify

Being a TikTok Shop merchant can be stressful, but with AfterShip Feed app's customer service, all your issues are practically eradicated. They offer quick solutions and always do follow-ups, ensuring customer satisfaction is guaranteed!

Latoya's Store

Apr 21, 2024  on Shopify

One of the most useful and intuitive tools on shopify app store. It gets all of my products on one page with ease.

LovelyRLovely

Apr 21, 2024  on Shopify

this app is lovely, great customer service they're always ready to assist.. thanks to Jai I got my issue with Tiktok sort with ease.. I highly recommend

Doctor Trigger

Apr 17, 2024  on Shopify

We've had our TikTok sales channel open but left unused for a long time due to issues with product & order sync. Only now that we've connected our shop with Aftership were we able to get our first order placed on TTS and fulfilled by Shopify. There was a slight learning curve to overcome when managing 3 different platforms and getting things to work properly, especially with how notoriously difficult it is to get good support on TTS, but the team at Aftership has been extremely helpful with getting things setup. Support has been keen on answering all of my doubts and helping me navigate and understand the app both through chat and on 1:1 video calls. I was even offered an extension on my free trial to ensure we got up and running before upgrading. Can't thank them enough! Shout out to Kumar for helping clarify a few things for us on call!

My Store

Apr 17, 2024  on Shopify

they always do their best to help customers! always active, very easy to talk to a live agent, hope it stays like this. a very powerful tool if you know how to easy !

Naked Nutrition

Apr 15, 2024  on Shopify

Ayushi the support rep we worked with on a problem- what a hero. Very knowledgeable and checked with his team for help instead of just giving up. There are bound to be some issues because TikTok shop is new but the support by AfterShip is top level. Working through problems and providing the exact right documentation.

Get Zonked

Apr 05, 2024  on Shopify

Its my first time using the app and so far, i have found it really simple and straight forward to use.

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