Update 2 July 2024: reported issue 2 weeks ago and have not received any real response to my issue. Not what the issue is or when it will be resolved. Today I was informed they can't re-generate the issue because the product used to report the issue was deleted on the 23rd June. Ignoring the fact that 5 products have been added with the exact same problem. Customer service team is friendly, but the quality and speed of resolving the issue is non exiting. 22 June 2024: The online customer service have been very helpful in assisting me with my issue (reported 18th June). It is not resolved yet, so I have been unable to test AutoDS completely, but 5-stars to the support team.

I am so disapointed. After looking at the product description and what it can deliver i found it to be not as clear cut. I opted for the Starter Plan 500 - allowing access to all the great tools of automation and AI etc. I discovered quickly it was not easy to use. I had several chats with Agents and they mainly provided links - no clear approach which other Apps have. I am completly redoing my store, removing products and adding new ones. Auto DS pulled all sorts of old product over. I asked how to delete and resynched to get what was on my store. I had had to remap them. Some pulled easily and other did not. Meaning I had to select each variant before it would move to products. Today I had my first order through on Auto DS - I have only 17 products loaded now and another similar amount in drafts for me to work on. The product sold I did not map as the mapping names were long and i could not see all in the drop down. I pulled this across as new product and then got an error that I was over my allocation. The plan is 500 products so how can that be. I only have 17 products loaded. The agent told me yes you are over you have 500 variants. Sorry Products do not equal variants. If with 17 products already more than 15 variants -many of my products have multiple variants. He said you need to upgrade to the next level. Already it is not cheap. I said that is deceptive as clearly says 500 products. No other App has sold that way. I would need to go way into a highetr level paying hundreds of dollars a month. I set up Automation as I thought this would save me time, only to find the first order rejected as insufficient funds. What, I have a good account - but this was not with the supplier, but this automation needed paid credits on top. I clicked and it was asking for $79 for another set of credits. I am truely amazed - it looks a great product but these levels of costs would only be for big players, i would lose money if I stayed using Auto DS with my products and variants. I am sorry but I think this is deceptive pricing.

they are trying to charge 344 dollars, I had no idea.

Stay away!! A company of thieves! I signed up for their service using a promo code that gives 3 months free. After 3 weeks I was billed for the whole year on the grounds that when registering for an annual program the coupon code does not work. Ok, I canceled the subscription and asked for the money back for the whole year. Since then, I have been trying to get my money back, but instead I encountered a lack of human response and automated emails that I would not receive the money. A company that works fraudulently to make money. I recommend staying away from them. They need to be kicked from Shopify, they don't even deserve one star.

Probably one of the worst apps out there on the market. Their customer service is horrible and give you generic responses. I would recommend 100+ apps over this trash app. Take your $$$ elsewhere, these people are unethical and do not deserve a single penny.

Ich bin sehr enttäuscht, das ist nicht der Standard, den ich von Shopify Apps kenne! Mir wurde heute ein Jahres Abo berechnet nach der Testzeit direkt das ist nicht korrekt. Ich hatte nicht die Möglichkeit ein richtiges Abo auszuwählen. Dies hätte ich auch nicht getan, denn der Kundenservice war nie erreichbar. Auch der angebliche Live Chat war immer außer Betrieb. Außerdem haben die Funktion der App nicht das getan, was versprochen wurde, weshalb ich alles manuell machen musste. Ich rate dringend davon ab diese App zu installieren. Ihr werdet nur ein Haufen Kosten haben und keine Leistungen Ich hoffe ich bekomme das Geld zurück erstattet 235 €. Für nichts sind etwas viel.

Be careful with the installation, they don't respect the trial period and immediately start charging and even trying to cancel it, there is no way to stop and what's more, I haven't even used any service from this application. Simply abominable

I bought a Auto DS Shopify Plan Import 200 for 200 products. However, I only import 18 listing and I can't import more. Turn out, they limit this plan to only 200 variants, not 200 listing. Everything this company mentioned are "Products" and "Listing" on their website. However, It was totally confusing because it was not correct as what they described. https://help.autods.com/account-billing/autods-subscription-plans "For example, you chose the starter 400 plan, so the maximum number of listings you can import to your store is 400, until you will upgrade your plan."

Horrible Experience with AutoDS - BEWARE! I thought the AutoDS app sounded too good to be true, and unfortunately, it was. Here's how they stole my money and ruined my business: After using the app for just a few days, they blocked my account for no reason right after I received my first order. I reached out to customer service multiple times, and all I got were generic responses that didn’t address my questions. They couldn't tell me why my account was blocked, where my money was, or how to get a refund for the hundreds of dollars they took from my account without my consent. I invested many hours finding products to list in my store, gathering reviews, and preparing everything for success. When I finally made my first sale, they couldn't even fulfill it because the address was a PO Box. Then, they blocked my account and didn't refund the $789.63 they stole from me. I usually don't post reviews, especially negative ones, unless something is really bad. But this company has compelled me to warn fellow dropshippers. AutoDS will steal your money. It's just not fair. I am willing to update this review if they refund my $789.63, but until then, consider yourself warned.

Very bad app also takes a lot of money hard to use and has a lot of bugs

Charged me over 300 dollars in usage fees

Their service never worked for me. I ordered and input $800 from paypal to my wallet balance. Despite being on chat support for hours and following all their steps, the orders stayed "in progress" for days. I ended having to cancel them and order them manually from various other sellers completely wasting my time and delaying my customers orders. Then the real nightmare began. I went on chat for hours, and opened up 4 separate tickets, was given several auto responses. All I wanted was refunds for my 3 separate paypal transactions. After days, they finally agreed to refund me, then kept 15% stating paypal keeps 15%. They stole my money and kept insisting paypal keeps 15% for refunds. I know this is a flat out lie since I obviously have refunded customers on paypal knowing they get the full refund. Also, they sent me two payments one in full, and one partial amount. When I did three separate paypal payments to them. If paypal really took 15%, I would've received three separate refunds with 15% removed, instead of one payment 100% refunded and one artbitrary amount. DO NOT USE this service. I wish I could give zero stars.

Muy mala gestión me cobraron la suscripción anual en vez de mensual,jamas configure para pagar anualmente.

My money was debited even though I deleted the app a few weeks ago.

¡Flee Autods.com! A Waste of Time Despite Empty Promises: Unparalleled Internal Disorganization: A Cautionary Tale for Aspiring Dropshippers After meticulously evaluating numerous dropshipping applications, I was initially captivated by autods.com's extensive feature set. However, my actual experience was a far cry from the promises they made, leaving me with a profound sense of disappointment and frustration. A Promise of Comprehensive Support, Delivered with Delays and Neglect Enticed by the allure of 24/7 online support, I eagerly signed up for autods.com, believing it would provide the comprehensive assistance I needed to accelerate my dropshipping journey. Unfortunately, this promise proved to be nothing more than an empty illusion. Response times were abysmal, stretching for days on end, despite the urgency of my requests. A Ticketing System Designed for Failure In an attempt to bypass the unresponsive support channels, I resorted to their ticketing system, hoping for a more efficient resolution. However, even this avenue proved futile. Tickets languished unanswered, leaving me stranded in a sea of frustration and unanswered questions. A Free Trial Turned Nightmare Even the free trial period, which should have been an opportunity to showcase their capabilities, turned into a disheartening experience. The mentorship add-on, which I had activated with high hopes, proved to be an utter disappointment. Mentors were unresponsive, their expertise seemingly nonexistent, leaving me feeling abandoned and unsupported. A Recommendation to Steer Clear Based on my firsthand experience, I strongly advise against considering autods.com unless you have an abundance of time to waste and a penchant for dealing with frustration. Their abysmal customer support, coupled with their failure to deliver on their promises, makes them a liability rather than an asset.

esto es una mierda m estan cobrando una locura sin nisiquiera usarlo

Update: I spoke again to FedEx and they reconfirmed that the tracking # provided by AutoDS was not associated with the shipment from my order. FedEx did ask me to have a representative from AutoDS call FedEx directly so FedEx can verify with AutoDS that in fact the tracking # and shipment was not under my name and that it was not delivered to the address on the order. Instead of just telling me it was delivered, all AutoDS has to do to help resolve the issue is to hear for themselves directly from FedEx. Then AutoDS can get with the supplier and figure out what is going on. I am now waiting to see if and when AutoDS do what is right and call FedEx to speak with a representative. I have already spent 3 days trying to resolve where my order was shipped. While the responses from AutoDS staff want to be helpful, and they are pleasant, there seems to be difficulty in actually doing anything to resolve the issue. A fulfillment disaster! Two test orders were shipped to people and addresses unknown. All AutoDS does is respond stating the delivery was confirmed and sent to correct address, yet the shipping confirmation they provide includes an order # that is entirely different from the order number on both my shop and AutoDS dashboard. According to FedEx, the tracking number provided by AutoDS is associated with someone else's name and address, and none of my information is on the shipping label under the tracking number. FedEx does not have any record of my name or address being associated with the tracking number. Somewhere there is a disconnect in matching the tracking # to the correct order and order number. This has happened twice now on the same product being fulfilled by AutoDS. How is it that there are two completely different order numbers? The order number on the AutoDS delivery confirmation sent to me, is not the order number on my AutoDS dashboard, even when removing my store's prefix.

getting billed $248 before my free trial was even 2 days in is ridiculous. please cancel that bill as i have already tried to many times. it hasnt gone through yet because i dont even have $248 in my bank. im really stressed out over this and im looking for help. please email me [email protected]