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Customer reviews: Australia Post Rates & Labels

Develop by PluginHive

Reviews (94)

Overall rating
4.8

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

  • Easy to use and setup, requiring minimal technical expertise.
  • Responsive and helpful customer support, often available via Zoom calls.
  • Streamlined process for printing Australia Post labels.
  • Saves time on managing shipping and label tasks.
  • Support staff's patience and clarity in instructions.

Common Concerns

  • Issues with billing, such as being charged for a full month after a short trial.
  • Unexpected prompts to upgrade Shopify accounts, leading to account complications.
  • Some difficulties in hearing instructions during setup sessions.
  • Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

CRAFT2U

Oct 28, 2024  on Shopify

great service and support

MaaiDesign Fabrics

Oct 22, 2024  on Shopify

Great customer service, proactively contacted me and showed me the full set up over zoom.

Kidz & Bellz

Oct 20, 2024  on Shopify

The app was too easy to download, had at least a dozen questions on set up, Touseef was a ledgend, hey knew what to do and answered all my queeries in a matter of minuites,very knowledgeable support, loving this app already, great job Touseef ⭐️⭐️⭐️⭐️⭐️

Covered by Hazal

Sep 05, 2024  on Shopify

Thanks to Keerthi, she was a great help and i really understand everything with her.

Bionic Gloves Australia

Aug 27, 2024  on Shopify

Excellent. Customer service quick efficient and very helpful

OmAyur Wellness

Aug 18, 2024  on Shopify

Incredible service. Very happy with Sibi!

The Silver Store

Aug 09, 2024  on Shopify

Excellent customer support given in timely manner to help set up our app and link to our e-parcel account.

yaamats

Jul 18, 2024  on Shopify

the customer support team was wonderful and helped a lot. the app makes shipping stress a lot easier.

PhinDownUnder

Jul 14, 2024  on Shopify

The call was very helpful in getting my shipping process started. Very happy with the Manohar and the help he gave.

Forever After All Bookstore

Jul 10, 2024  on Shopify

We have only been using the Australia Post Rates & Labels App for a short time, but we are incredibly happy with every aspect! It is super easy to use and runs smoothly & efficiently, making it perfect for my small business. Sagar was extremely helpful in getting me set up with the app and integrated into my store. He explained everything very clearly and was attentive and patient when I reached out for further assistance and with questions. Thank you Sagar!

Food Vacuum Sealers Australia

Apr 24, 2024  on Shopify

Just signed up and still configuring the app but so far it looks great. Support has been forth coming and very helpful. If all goes well this app will save us a lot on other subscriptions Bryce

goodles.com.au

Apr 19, 2024  on Shopify

Great support

HealthiaBee

Apr 11, 2024  on Shopify

Great Service

Lanamara

Apr 11, 2024  on Shopify

Sagar explained everything really clearly and helped me understand how everything works, thank you! Such a great APP for a small business

Yaama Customs

Apr 10, 2024  on Shopify

Great and direct and excellent service

Star & Co

Apr 10, 2024  on Shopify

Extremely helpful!

XTREME NUTRITION AUSTRALIA

Apr 02, 2024  on Shopify

Thank you Sibi, you really helped me with my rates for shipping today and I appreciate your help.

Food2Soil

Mar 28, 2024  on Shopify

Touseef, was excellent and fixed the problem we had. well done and thanks touseef

Selfology.

Mar 22, 2024  on Shopify

Easy to integrate. Positive note is the almost immediate support you receive. Sagar was extremely respectful about the issue I had and created a zoom call in which the issue was solved in almost one minute.

Tea Life

Mar 21, 2024  on Shopify

a comprehensive app with a lot of features and good support

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