Reviews: Australia Post Rates & Labels

Customer reviews: Australia Post Rates & Labels

Reviews (87)

Overall rating

4.8

5

39
4

1
3
2
1

2

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

Easy to use and setup, requiring minimal technical expertise.
Responsive and helpful customer support, often available via Zoom calls.
Streamlined process for printing Australia Post labels.
Saves time on managing shipping and label tasks.
Support staff's patience and clarity in instructions.

Common Concerns

Issues with billing, such as being charged for a full month after a short trial.
Unexpected prompts to upgrade Shopify accounts, leading to account complications.
Some difficulties in hearing instructions during setup sessions.
Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

PhinDownUnder

Jul 14, 2024 on Shopify

The call was very helpful in getting my shipping process started. Very happy with the Manohar and the help he gave.

Forever After All Bookstore

Jul 10, 2024 on Shopify

We have only been using the Australia Post Rates & Labels App for a short time, but we are incredibly happy with every aspect! It is super easy to use and runs smoothly & efficiently, making it perfect for my small business. Sagar was extremely helpful in getting me set up with the app and integrated into my store. He explained everything very clearly and was attentive and patient when I reached out for further assistance and with questions. Thank you Sagar!

Food Vacuum Sealers Australia

Apr 24, 2024 on Shopify

Just signed up and still configuring the app but so far it looks great. Support has been forth coming and very helpful. If all goes well this app will save us a lot on other subscriptions Bryce

goodles.com.au

Apr 19, 2024 on Shopify

Great support

HealthiaBee

Apr 11, 2024 on Shopify

Great Service

Lanamara

Apr 11, 2024 on Shopify

Sagar explained everything really clearly and helped me understand how everything works, thank you! Such a great APP for a small business

Yaama Customs

Apr 10, 2024 on Shopify

Great and direct and excellent service

Star & Co

Apr 10, 2024 on Shopify

Extremely helpful!

XTREME NUTRITION AUSTRALIA

Apr 02, 2024 on Shopify

Thank you Sibi, you really helped me with my rates for shipping today and I appreciate your help.

Food2Soil

Mar 28, 2024 on Shopify

Touseef, was excellent and fixed the problem we had. well done and thanks touseef

Selfology.

Mar 22, 2024 on Shopify

Easy to integrate. Positive note is the almost immediate support you receive. Sagar was extremely respectful about the issue I had and created a zoom call in which the issue was solved in almost one minute.

Tea Life

Mar 21, 2024 on Shopify

a comprehensive app with a lot of features and good support

Kara Rosenlund

Mar 20, 2024 on Shopify

Sibi Firoz was amazing and so helpful and very patient with me. Thank you Sibi! I was able to connect the app to Aus Post quickly and easily.

Orgone Effects Australia

Feb 20, 2024 on Shopify

Very prompt and fantastic service. Thank you

Coffee Cookie & Me

Jan 23, 2024 on Shopify

thank you very helpful and explained well thanks again

Hair Supply Direct

Dec 28, 2023 on Shopify

Excellent app and great customer service. Highly recommend

goodtimecooler

Dec 15, 2023 on Shopify

Sibi, was very helpful and guided me in the right direction to fix my issue

The Marshmallow Co.

Dec 14, 2023 on Shopify

Really powerful app and straightforward to set up. I've had a few questions along the way and the support team respond really quickly, definitely recommend

dadhours

Nov 29, 2023 on Shopify

I have been using the app for a day and so far it is working well and I have appreciated the support from Sibi who set up a meeting to show me the basics. I am sure it will just take a little time to get used to the app after changing from a different provider. I found it extremely easy to install and set up and like that you aren't being charged for additional labels over 40 a month like other providers as all costs add up when you are a small business.